Lauro Alejandro Garcia Herras

Summary: Extensive experience in administrative and coordination

services, health insurance claims processing, as well as customer care and hospitality, very well-versed in information technology; marketing and health care and hospitality

Email address: adbqwz@r.postjobfree.com Tel no.: (+63) 926-***-**** Professional experience

Accenture Philippines

Health Management Associate, April to December 2019 Process claims and performs benefit analysis • Serves as Subject Matter Expert to review and audit health insurance claims • Authorizes claims and payouts to health service providers

LAGH Transport

Operator, April 2008 – March 2011 and October 2012 to January 2019 Managed booking accounts • Handled administrative services including sales projections La Palouza Garden Resort

Project Coordinator, October 2012 to January 2019

Managed guest bookings, requests and accounts • Maximized sales revenues through up- selling and marketing programs • Designed and supervised promotional offers and special events • Coordinated and ensured a team have knowledge of the resort products/services St. Luke’s Medical Center

Customer Care Officer/Supervisor April 2011 to August 2012 Managed and implemented Quality Assurance Monitoring System • Supervised quality and customer satisfaction of clinical services to ensure customer retention • Helped manage client concerns and inquiries on clinical experiences • Provided real-time patient care duties and services

Education

Alliant International University, San Diego California, USA – Certificate in Cross Cultural Studies K-12, (2014)

University of the Philippines-College of Public Health – Manila, Philippines - Medical Coding/ICD10 (2013)

Miriam College, Quezon City, Philippines - MA Early Childhood Education & Certificate in Professional Teaching (2013)

Trinity University of Asia, Manila, Philippines - BS Nursing (2008) Trainings and Seminars

Transformational Leadership, July 2011

Customer Service Champion, October 2011

Effective Decision Making for Managers, December 2011 Environmental Care Inspectorship, March 2011

Skills

Adept in administrative and coordination roles

Highly skilled in health insurance claims processing and audit, hospitality and customer care, and quality assurance

Excellent ability in managing multiple projects, assignments and tasks; setting priorities and adapting to changing conditions and work assignments

Culturally sensitive and able to build rapport in a diverse team with multi-cultural background

Excellent skills in computer and information technology

Extensive software proficiency covering wide variety of applications in Apple Macintosh and Windows operating system (Microsoft applications, Adobe Photoshop and technical programming in Microsoft and HTML

Proficient in ICD10 Medical Coding

Excellent skills in data entry and touch typing with a speed of 80-90 words per minute

Excellent skills in visual graphics in presentation materials

Exceptional ability to relate and empathize with team members and clients, inspire others to participate, and mitigate any conflict within and outside the workspace

Exceptional listener and communicator who effectively receives and conveys information verbally and in writing

Excellent speaking, writing and reading skills in English Personal Information

Country of nationality: Philippines

Gender: Male

Date of birth: October 25, 1986

Address: 215 Amazon Building, Riverfront Residences, Dr. Sixto Antonio Avenue, Caniogan, 1606 Pasig City, Philippines

Reference

Mr. Assad Baunto Ms. Riza Paras

Economist Operations Supervisor

DAG Philippines Accenture Philippines

Cagayan de Oro City Mandaluyong

Philippines Philippines

adbqwz@r.postjobfree.com adbqwz@r.postjobfree.com

Telephone No. (+63) 966-***-**** Telephone No. (+63) 917.531196