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Manager Customer Service

Location:
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Posted:
February 12, 2020

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Resume:

Performance Management & Improvement Logistics & Warehousing

Process development & Implementation Coordination & Communication Procurement & Supply Chain Management Training & Development Negotiation

Client/Supplier Retention

Relationship Management

KEY STRENGTHS

With 5+ years of experience and expertise in

Accomplished, results-driven, and experienced personnel skilled in driving down costs while increasing quality and efficiency through training and process improvements in procurement. Recognized ability in managing resources, timeframes, and multiple priorities as well as the ability in creating strategic partnerships that helped aggressive goals. Proven ability to think outside the box and effect change using a solution based mind-set retaining the ability to assess most situations quickly and adapt into the style that most fits the situation. Committed to quality service and performed responsibilities with professionalism and ethics even under extreme pressure while implementing established standards and procedures.

● Dynamic communication/interpersonal skills. Maintained exceptional interpersonal and communication skills. Built and maintained healthy relationships, while interfacing confidently with people of diverse levels and backgrounds.

● Excellent organizational skills. Developed specific goals/plans to prioritize, organize, and accomplish work. Recognized for cross-discipline talents in needs analysis and problem resolution in fast paced environments.

● Active listening and problem sensitivity. Provided full attention to details, took time in understanding the points being made, and asked questions as appropriate. Applied deductive and logical reasoning made independent decisions, and recognized emergency and hazardous situations.

● Negotiation and liaison skills. Displayed the ability to reach gainful conclusions with suppliers and business partners, working with them most effectively and building life long business relationships.

● Dedicated, innovative, and self-motivated team player. Initiated action and follow through procedures to conclusion of any commitment. Reacted flexibly to changes in priority and direction, assumed increased responsibilities as needed, and motivated others to achieve business objectives.

● Computer competent. Proficient in using Microsoft Office, Quickbooks, Sage, and WordPress.

ADEBANJO JANET ADENIKE

SHABIYAH 12, BUILDING 213, FLAT 501A, MUSSAFAH INDUSTRIAL AREA. ABU DHABI. adbqu6@r.postjobfree.com +971********* Skype ID- live: adebanjo.adenike2

ADEBANJO JANET ADENIKE

SHABIYAH 12, BUILDING 213, FLAT 501A, MUSSAFAH INDUSTRIAL AREA. ABU DHABI. adbqu6@r.postjobfree.com

+971********* Skype ID- live: adebanjo.adenike2

PROFESSIONAL EXPERIENCE

Operations Manager Wayapoint Systems 07/2019 – 12/2019 Procurement Officer PayPorte Global Systems Ltd 07/2015 – 01/2019

● Recruit, select, train, assign, schedule, coach, and counsel employees

● Communicate job expectations; planning, monitoring, appraising and reviewing job contributions

● Plan and review compensation actions; enforcing policies and procedures

● Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends

● Analyze process workflow, employee and space requirements and equipment layout; implement changes

● Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations

● Oversee agent onboarding processes and their management and ensuring overall satisfaction and serving as primary liaison with banking partners, tax offices, and logistics partners

● Manage relationships with key operations vendors

● Track chargebacks, agents’ transactions and daily sum float

● Review and approve all operational invoices and ensure they are submitted for payment

● Work closely with the CEO to set and/or implement policies, procedures and systems and to follow through with implementation.

● Communicate all operating policies and/or issues at department meetings

● Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and ensure cost-effectiveness

● Procuring goods from our organization’s third party suppliers worldwide for online order fulfillment and stocking of our offline retail stores across the country.

● Supervising the entire supply chain process from the time of purchase until the products arrive our local facilities and get dispatched to our online customers and our retail stores nationwide.

● Reviewing purchasing contracts with suppliers, applying and determining policies for purchasing.

● Carrying out quality control duties on warehoused physically-received products ensuring that they meet the company’s set consumer standards in comparison with the cost of such items before they are scheduled for delivery to our online customers or scheduled to be displayed at our offline stores across the country

● Serving as the liaison person between our organization and local customs, clearing and forwarding agencies, our contracted third party logistics agencies, reviewing quotes and similar documented agreements, determining partnership choices and general terms of partnership with parties involved.

● Ensuring customer satisfaction through effective communication with the ADEBANJO JANET ADENIKE

SHABIYAH 12, BUILDING 213, FLAT 501A, MUSSAFAH INDUSTRIAL AREA. ABU DHABI. adbqu6@r.postjobfree.com

+971********* Skype ID- live: adebanjo.adenike2

Procurement Assistant PayPorte Global Systems Ltd 04/2014 – 06/2015 order fulfillment team and timely service delivery.

● Oversee customer experience; directly and indirectly ensuring product service levels are met across all channels

● Assist with managing the administrative process throughout the duration of the preparation of procurement related documentations for local or oversea purchases and deliveries

● Process and appropriate document and forms for issuing the petty cash from the cashier

● Coordinate with requestors and confirm materials needed. Find out the sample of material to be purchased if necessary

● Provide purchased materials to the responsible receiving office. Maintain appropriated records to ensure that procurement process, decision and contractual agreements are accurately documented for accountability and audit purpose.

VOLUNTARY EXPERIENCE

National Youth Service Corps (NYSC) – English Language/Literature Teacher 08/2014 - 08/2015

Hall President, Radiography Hall, University of Lagos 2013

Peer Health Educator, UNILAG Anti-Aids Club, 2011-2013 EDUCATION

OLABISI ONABANJO UNIVERISTY

UNIVERSITY OF LAGOS, Lagos,

Nigeria.

Roseville College, Meran,

Alagbado, Lagos

2015-2017

09/2009 –

04/2014

2002 – 2008

DIPLOMA in BUSINESS

ADMINISTRATION

B.A (Hons) Education (English)

National Examinations Council

(NECO) GCSE.

TRAINING

ENTERPRISE DEVELOPMENT CENTRE

KNOWLEDGE EXCHANGE CENTER

THE CHAMPIONS PLACE TRAINING

ACADEMY.

TALK VILLAGE / MODAVATE, Nigeria

HUAWEI UNIVERSITY, Nigeria.

UNIVERSITY OF LAGOS ANTI-AIDS CLUB,

Nigeria

EL-MANUEL COMPUTER SCHOOL, Lagos,

Nigeria.

09/2019

2017

03/2016

03/2014

01/2014

05/2010

08/2009

Certificate of Completion -

ROAD TO WOMEN’S

BUSINESS GROWTH

Leadership and

Management Skills for New

Managers

Customer Service

Certificate of Completion -

Advance Media Master

BootCamp.

Certificate in Network

Engineering.

Certificate in Peer Health

Education

Diploma in Desktop

Computing

ADEBANJO JANET ADENIKE

SHABIYAH 12, BUILDING 213, FLAT 501A, MUSSAFAH INDUSTRIAL AREA. ABU DHABI. adbqu6@r.postjobfree.com

+971********* Skype ID- live: adebanjo.adenike2

HOBBIES

Socialising, Reading, Computers and Video games, Travelling, Discovery. AWARDS AND HONOURS

Team Recognition, SWAT Leadership Academy, (08/2013) Gold Medal – Best Team Work (Sculpturing)

Team Recognition, University of Lagos, 2012, Gold Medal, Female Soccer Team, HOD’s Cup

Team Recognition, University of Lagos, 2012, Silver Medal, Female Soccer Team, Dean’s Cup

Second (2nd) Runner-Up, 2009, Lagos State Spelling Bee Competition (Local Government Level)

LANGUAGE SKILLS

Languages: French (Passive), Yoruba (Native), English (Advanced Proficiency), Efik

(Passive)

REFERENCES

OLUWAKEMI KOLAWOLE

CEO, WAYAPOINT SYSTEMS

adbqu6@r.postjobfree.com

+234**********

SEUN EYO

HEAD, HUMAN RESOURCES – PAYPORTE GLOBAL SYSTEMS

adbqu6@r.postjobfree.com

+234**********

WOLE SHOLOLA

GENERAL MANAGER, DPKAY HOMES AND PROPERTIES

adbqu6@r.postjobfree.com

+234**********



Contact this candidate