Curriculum Vitae of Janelle Prins

PERSONAL INFORMATION

IDENTITY NUMBER: 73-06-26-004*-***

DATE OF BIRTH: 1973-06-26

MARITAL STATUS: Single

LANGUAGES: English (Home Language)

Afrikaans

DRIVER’S LICENSE: Code A and EB

DEPENDANTS: None

HEALTH: Good

NATIONALITY: South African

TELEPHONE NUMBER: +27-79-414-****

EMAIL ADDRESS: adbqr8@r.postjobfree.com

EDUCATION

SCHOOL ATTENDED: Alphen Park High School Pretoria

HIGHEST STANDARD PASSED: Matric (1992)

SUBJECTS PASSED: English, Afrikaans, Typing, Business Economics, Mercantile Law, Hotel

Management and Catering

TERTIARARY QUALIFICATIONS: Wine Course – Cape Wine Academy

(2004)

Junior Management Course – Spur

Corporation

(2009)

FOH Management, Complaint Handling,

Basic Hygiene, Ten Steps of Service Course

Presented by Dave Strydom – Spur

Corporation

(2009)

INTEC Photography Course

(2013)

COMPUTER LITERACY: Word, Power Point, Microsoft Office, XP, Excel

HOBBIES

I enjoy a range of hobbies, varying from drawing, writing, reading, horse riding, Photography, camping and music. I have a keen interest in sports, especially Hockey, athletics, motorcycling, gymnastics, rugby, and any extreme sports. EMPLOYMENT HISTORY

PREVIOUS EMPLOYMENT: Silverstone Arms

(Jan 2019 – Oct 2019)

DUTIES: Restaurant Night Manager

To ensure the general running and

operations of the store

Staff time keeping

Handling of restaurant staff cash ups

Daily, weekly and monthly stock takes

Maintaining good relations with customers

and suppliers

Able to perform all POS duties, front and

back of house functions including closing

procedures

Handling of any staff disciplinary procedures

Making pay-outs for customers in the V Slots

gaming area

Cashing up of V Slots machines daily

Cashing up and refilling of ATM on site

Maintaining high store standards and

conditions and fostering a positive

environment.

Consistently monitored, coached and

encouraged staff members to meet the

company’s service standards.

PREVIOUS EMPLOYMENT: Firefly Biofuel

(July 2018 – Oct 2018)

DUTIES: Sales Representative

Present, promote and sell products/services

using solid arguments to existing and

prospective customers

Perform cost-benefit and needs analysis of

existing/potential customers to meet their

needs

Establish, develop and maintain positive

business and customer relationships

Expedite the resolution of customer

problems and complaints to maximize

satisfaction

Coordinate sales effort with team members

and other departments

Analyse the territory/market’s potential, track

sales and status reports

Supply management with reports on

customer needs, problems, interests

competitive activities, and potential for new

products and services.

Keep abreast of best practices and

promotional trends

Continuously improve through feedback

REASONS FOR LEAVING: Company failure to pay salary PREVIOUS EMPLOYMENT: Cheeky Bean Café

(May 2017 – July 2018)

DUTIES: Owner

Leading all staff members in the efficient and

profitable operation of the Cheeky Bean

Café.

Maintaining high store standards and

conditions, and fostering a positive

environment.

Developed and executed sales and profit

plans that are in-line with budgetary goals.

Ensured and was accountable for profitability

of the store by growing sales and controlling

costs of goods, inventory levels, labour,

supplies and expenses.

Able to perform all POS duties, front and

back of house functions including opening

and closing procedures

Identified staffing, recruiting, interviewing,

hiring, and training needs of qualified

candidates. Facilitated on-going training and

development of current staff.

Consistently monitored, coached and

encouraged staff members to meet the

company’s service standards.

Designing of advertising and promotional

events as well as organising and creating

live events and ensure smooth running of

events

REASON FOR LEAVING: Sold the business

PREVIOUS EMPLOYMENT: Aroma Café

(Oct 2016 – May 2017)

DUTIES: General/Operations Manager

To ensure the general running and

operations of the coffee shop

Ordering of stock

Staff time keeping

Handling of cash ups

Liaising with Owner and delivering cash ups

weekly

Opening and closing of store daily

Ensure smooth running of events

Daily, weekly and monthly stock takes

Organising and promoting of events

Maintaining good relations with customers

and suppliers

Assisting in meeting with potential buyers for

the business

REASON FOR LEAVING: Opening of own business

PREVIOUS EMPLOYMENT: Capsicum Culinary Studio

(April 2016 – October 2016)

DUTIES: Customer Information & Relations

Consultant

To answer all inbound calls, electronic or

mailed enquiries

Ensure comprehensive knowledge of all

products and keeping abreast of any new

products

Build customer interest on the products

offered

Follow up on enquiries to ensure a

conversion into a sale

Recording and updating on customers and

Organisations

Daily report back on follow ups, and sales

done

Building relationships of trust with the

customer

REASON FOR LEAVING: Temporary Contract

PREVIOUS EMPLOYMENT: Capsicum Culinary Studio

(October 2015 – February 2016)

DUTIES: Assistant Student Advisor

Assistant Student Advisor

Following up on Student Applications,

contacting prospecting students, Admin and

Filing

To answer all inbound calls, electronic or

mailed enquiries

Ensure comprehensive knowledge of all

products and keeping abreast of any new

products

Build customer interest on the products

offered

Follow up on enquiries to ensure a

conversion into a sale

Recording and updating on customers and

Organisations

Daily report back on follow ups, and sales

done

Building relationships of trust with the

customer.

REASON FOR LEAVING: Temporary Contract

PREVIOUS EMPLOYMENT: Driftwoods Restaurant Langebaan

(2010 – 2014)

DUTIES: Head Waitron

Training of all waitron and bar staff

Wine training

REASON FOR LEAVING: Relocation to Cape Town

PREVIOUS EMPLOYMENT: Protea Hotel – The Gannet Restaurant Mossel Bay

(2009 - 2010)

DUTIES: Assistant Manager

Supervision of Restaurant and service staff,

ensuring that service is prompt, professional

and courteous at all times

Communicating with F&B Manager and

Executive Chef regarding the food quality

and presentation

Prompt Handling of guest complaints

ensuring that all work is carried out in an

organized and efficient manner taking into

account work priorities and laid down

procedures

Timeous requisition of stock and correct

control of it

Identifying areas for development and

training to ensure that service standards are

met.

REASON FOR LEAVING: Recruited By a Previous Manager PREVIOUS EMPLOYMENT: Takoda Spur Hartenbos

(2008 – 2009)

DUTIES: Junior FOH Management

Planning, organizing and executing of

Special events

Organizing and Pre-Shift Planning

Daily cash up and balancing of stock

Keeping up customer relations

Daily administration of cash pay-outs

Purchasing of stock

REASON FOR LEAVING: Offered a Better Salary Package PREVIOUS EMPLOYMENT: Wild Coast Horse Trails

(2005 – 2007)

DUTIES: Trail guide

Stable Management

Grooming and upkeep of all horses

Training and backing of green horses

Back up trail guide

Supervising and overseeing of International

work riders

Ensuring safe delivery of client luggage from

start destination to end

Ensuring safety of all client riders on trails

and out rides

Leading of trails of international and local

clients on horse trails

REASON FOR LEAVING: Relocation to Mossel Bay/Hartenbos PREVIOUS EMPLOYMENT: Villamoura Restaurant Pretoria/Camp’s Bay

(2004 – 2005)

DUTIES: Waitron at silver service level

REASON FOR LEAVING: Company Closure

PREVIOUS EMPLOYMENT: Red Sea Sports Club – Eilat Israel

(1992 – 2005)

DUTIES: First mate/Second Skipper

In charge of stock control, crew

maintenance, as well as dry docks

maintenance.

Catering and assisting on all food cruises,

glass bottom boat cruises, parasailing, diving

cruises as well as overnight cruises

Ensuring safety of all passengers during

cruises

Maintaining smooth operations of cruises

REASON FOR LEAVING: Relocated back to South Africa REFERENCES

SILVERSTONE ARMS

CONTACT PERSON: Carmelita Swartz

CONTACT NUMBER: +27-74-062-****

AROMA CAFé

CONTACT PERSON: Jason Padovan (Owner)

CONTACT NUMBER: +27-64-655-****

(Sometimes out of the country as he is

American Citizen)

CAPSICUM CULINARY STUDIO

CONTACT PERSON: Geraldine Baker (Line Manager)

CONTACT NUMBER: +27-73-426-****

CAPSICUM CULINARY STUDIO

CONTACT PERSON: Sonica van As (Sales Manager)

CONTACT DETAILS: +27-60-784-****

DRIFTWOODS RESTAURANT

CONTACT PERSON: Priscilla Prins

CONTACT NUMBER: +27-81-441-**** (Senior Manager)

PROTEA HOTEL – THE GANNET RESTAURANT

CONTACT PERSON: Ronel Breytenbach

CONTACT NUMBER: +27-82-860-****

TAKODA SPUR HARTENBOS

CONTACT PERSON: Priscilla Prins

CONTACT NUMBER: +27-81-441-**** (Senior Manager)

WILD COAST HORSE TRAILS

CONTACT PERSON: Julie-Anne Gower

CONTACT NUMBER: +27-82-567-****

VILLAMOURA RESTAURANT

CONTACT PERSON: Martin Strydom

CONTACT DETAILS: +27-84-672-****

RED SEA SPORTS CLUB Eilat – Israel

CONTACT PERSON: Ruthi Kobi (Israeli Contact Details) MOTIVATIONAL LETTER

I have a demonstrated track record of working well in groups or as an individual. I pride myself in setting goals and aspiring towards going the extra mile. I believe in treating Any job as though it is my own business, therefore always striving for the ultimate. I am a firm Believer in creating opportunities for myself and colleagues, aiming for what is expected of Me. I hope this meets your approval.

Contact this candidate