RODOLFO V. AGUILAR

Najda Street, Abu Dhabi, United Arab Emirates

+971*********

mailto:adbqr3@r.postjobfree.com@gmail.com

OFFICE & ADMIN ASSISTANT

WORK EXPERIENCE

OFFICE ASSISTANT Nov 2017 – Sep 2019

FIRST ABU DHABI BANK (Berkeley Service LLC)

Abu Dhabi, UAE

Greet clients and visitors as needed.

Update paperwork, maintaining documents and word processing (if required).

Help organize and maintain office common areas.

Perform general office clerk duties and errands.

Maintain supply inventory and office equipment as needed.

Collect and distribute couriers or parcels among employees and opening and sorting emails.

Assist other administrative staff in wide range of office duties.

Help the receptionist, secretaries, or other administrative assistants in performing their duties.

Serve required beverages to clients.

Deal with queries or requests from the visitors and co-employees.

STOREKEEPER/SALES Sep 2019 – Dec 2019

AZADEA GROUP (Bershka Clothing)

Abu Dhabi, UAE

Plan and perform work that involves ordering, receiving, inspecting, returning, unloading, shelving, packing, labeling, pricing, delivering, and maintaining a perpetual inventory of forms, office supplies, and various types of equipment.

Rotate stock and arranges for disposal of surpluses.

Keep records to maintain inventory control, cost containment and to assure proper stock levels.

Coordinate freight handling, equipment moving and minor repairs.

Oversee mail handling and courier service.

Operate simple office machines (which may in some cases include computer assisted inventory, automotive equipment, and may operate a forklift or other light equipment used in moving heavy items).

Performs related and peripheral site-specific duties as required.

CUSTOMER SERVICE REPRESENTATIVE Jul 2013 – Mar 2015

TELETECH (AT&T Account)

Manila, PH

Maintain a positive, empathetic and professional attitude toward customers at all times.

Respond promptly to customer inquiries.

Communicate with customers through various channels.

Acknowledge and resolve customer complaints.

Know and study products inside and out enable to attend to inquiries.

Perform Up Selling (internet and phone services)

Process orders, forms, applications, and requests.

Keep records of customer interactions, transactions, comments and complaints.

Communicate and coordinate with colleagues as necessary.

Provide feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

SALES CLERK Mar 2009 – Jun 2013

SM NORTH EDSA

Manila, PH

Greet customers when they arrive at the store and ask if they need assistance.

Arrange special sale and clearance items at the front of the store for maximum visibility.

Build rapport with customers and provide them with genuine guidance and support.

Train new sales staff as needed by management.

Process sales transactions at the POS (point-of-sale) counter.

Suggest upsell items to customers based on the items they have chosen.

Execute special orders for items that are not in stock or that we do not carry.

Call other stores when necessary to find items in stock.

Replace merchandise on the shelves, paying special attention to end caps.

WAITER/FOOD ATTENDANT Jun 2015 – Jul 2017

HOT STONE RESTAURANT

Jeddah, KSA

Greet and escort customers to their tables.

Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).

Prepare tables by setting up linens, silverware and glasses.

Inform customers about the day’s specials.

Offer menu recommendations upon request.

Up-sell additional products when appropriate.

Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.

Communicate order details to the Kitchen Staff.

Serve food and drink orders.

Check dishes and kitchenware for cleanliness and presentation and report any problems.

Arrange table settings and maintain a tidy dining area.

Deliver checks and collect bill payments.

Follow all relevant health department regulations.

Provide excellent customer service to guests.

EDUCATIONAL BACKGROUND

BACHELOR OF SCIENCE IN HOSPITALITY INDUSTRY MANAGEMENT

INTERNATIONAL SCHOOL OF ASIA AND THE PACIFIC, Cagayan, Philippines

Undergraduate (SY 2009-2012)

HIGH SCHOOL DIPLOMA

GUIMBA NATIONAL HIGH SCHOOL, Nueva Ecija, Philippines

Graduate (SY 2004-2008)

PERSONAL DETAILS

Birthdate: Nov 06, 1990 Civil Status: Single Gender: Male Citizenship: Filipino

REFERENCE

Upon request.

7 years of experience working as Admin Assistant, Office Assistant, Customer Service Representative, Sales / Storekeeper, Cashier, Waiter & Attendant. Determined, hardworking, career oriented and responsible individual working in a fast-paced environment which demands strong interpersonal skills. Excellent communication skills and knowledgeable in MS Office Applications (Word, Excel, PowerPoint). Typing skills of 40wpm. Very good in multitasking and easy to learn.

Contact this candidate