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Air Force Customer Service

Location:
Jamaica, NY
Salary:
55,000
Posted:
February 11, 2020

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Resume:

MICHAEL CHAU

***** **** ******, *** * E, Briarwood, NY 11435 • 917-***-****

email: adbqmd@r.postjobfree.com

EMPLOYMENT

Urban Archaeology, New York July 2013 – Present

Inventory Manager

Maintained and updated all inventory stock items in both Long Island Factory and Warehouse on weekly basis.

Distribute all available materials to various Artistic Technicians to work on either lighting or bath accessories.

Receive new materials from local and international vendors and inquiry delivery schedules.

Perform various duties, such as filing, inventory queries and heavy lifting. William Barthman Jewelers, New York July 2007-July 2013 Inventory Control Administrator

Received in watch and jewelry product from vendors in both Manhattan and Brooklyn stores

Processed returned items from customers for credit or exchange

Oversaw inventory control, daily stock count and refill office supplies as needed

Operated service center by taking in watch and jewelry to be repaired, identifying maintenance needed and performing minor watch repairs

Attended jewelry and watch company workshops for Cartier, Rolex, David Yurman, Omega, John Hardy, Baume & Mercier, and Swiss Army

Performed and maintain computer network backup, install new software applications, remapped network paths on users accounts

Richemont North America, New York, NY 2000-2007

Material Administrator

Provided appropriate solutions to customer service related issues for all brands.

Organized stock level inventory for all brands through the use of SAP, IRIS, AS400, Excel and other software applications.

Processed all wholesale orders, customer orders, transfer slips and out to vendor request.

Established daily communications with Switzerland for parts inquires, delivery schedules and outstanding purchase manufacture consumable (PMC) reports.

EDUCATION

Borough of Manhattan Community College, New York, NY CCNA and CompTIA A+ Training

A+ Certified, May 2019

CCNA Certified, October 2019

SUNY Stonybrook, NY

Bachelors in Economics, 1999

IT SKILLS

Networking Software Hardware

● Interconnect network devices

and appliances.

● Network Cisco routers

switches (2811 & 2911 series)

switches (2960L2, 3550 and

3560L3 Catalyst switches).

● Manage and monitor network

performance issues.

● Windows 10,8,7

● Microsoft Office 2013

● Linux

● VMware

● Tera Term/Putty

● Visual Studio

● Customize PC

configurations.

● PC/Laptop maintenance.

● Partition and format SATA

and SSD drives.

● Network printer mapping and

file sharing.

● Printer troubleshooting

(HP, Dell, Lexmark, Epson).

* United States Navy Air Force, Aviation Administrator, 1991-1994



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