Administrative Assistant Customer Service
Resume:
510-***-**** *** Studio Circle #*
**************@*****.*** San Mateo, CA 94401
https://www.linkedin.com/in/yanna-g/
ARIANNA GALANG
OBJECTIVE: Self-motivated, personable individual seeking an opportunity to become part of a dynamic and energetic team, with opportunities to learn and grow.
HIGHLIGHTS:
●Eager to try new things and a quick learner
●Works well within groups and independently
●Requests additional information or asks questions when necessary to complete projects or assignments
●Effectively manages store inventory
●Communicates well with people of all ages
●Manages time well and can concentrate on multiple projects at once
●Enjoys helping and caring for others
●Punctual and excellent attendance record
●Desire to learn, grow, and enhance all skills obtainable
EXPERIENCE:
Robert Half - Office Team (Contract - Staffing Agency)
Administrative Assistant/Customer Service/Data Entry San Mateo, CA October 2019 - Present
●ABD Insurance - Administrative Assistant (Employee Benefits Department) (12/2019-2/2020)
- Input data through Benefit Point
- Handled all outgoing and incoming phone calls to Insurance Carriers
- Worked with: Outlook, Powerpoint, Excel, Microsoft Office 360 Teams, AMS360
- Research clients’ insurance profiles
- Assembled quarterly and yearly reports for clients
●Essex Property Trust - Receptionist (11/2019 - 12/2019)
- Answered high volume phone calls
- Monitored email account on Microsoft Outlook to approve office meetings/events
- Stock lunch rooms
- Greeted and checked in clients
- Decorated office for holiday season
- Worked with: Outlook, Excel, Skype
●Loral Landscaping - Administrative Assistant (11/2019-11/2019)
- Answering & Transferring high volume phone calls
- File paperwork
- Forwarded emails/faxes/invoices
- Created work orders, invoices, bills, estimates and approvals
- Worked with: Outlook, QuickBooks, Excel, and Intuit Field Services
●ABD Insurance and Financial Services - Receptionist (10/2019-11/2019)
- Answering & Transferring medium to high volume phone calls
- Checking in/out clients
- Stocking conference rooms (i.e. paper, pens, water), printer (i.e. toner, paper), break room (i.e. food supplies/coffee), etc.
- Forwarded emails, faxes, and voicemails
- Packaging and posting letters/packages through the US Postal Service and UPS
- Worked with: Outlook, RingCentral, AMS360, Microsoft Office 360 Teams
- Submitted work orders for San Mateo and San Francisco offices
- Validating office supply orders through Office Depot
- Placing office lunch orders for delivery
General Manager
The Halal Guys Restaurant San Mateo, CA November 2018 – September 2019
●Delegating tasks to team members
●Cash handling
●Customer service
●Placing food orders with US Foods
●Aloha POS system
●Food handling (Prep, Grill, and Line)
●Scheduling a team of 22
●Hiring Process (reviewing resumes, scheduling and holding interviews)
●Inventory
●Communicating with our third-party services (i.e., delivery services and vendors)
●Worked with: Google Docs, Slack, Jolt, Zenefits, Asana, Pulse, US Foods, Restaurant 365
●Executing tasks in time for the deadlines
Supervisor/Cashier
Jack Anthony’s 7 Flags Car Wash Vallejo, CA February 2018 – May 2018
●Cash handling/register
●Cross-trained
●Full-service cleaning cars
●Supervising team during shift
●Cleaning products
Catering Manager/GSR Opener/Cashier/Prep
Specialty’s Cafe & Bakery Pleasant Hill, CA February 2016 – May 2016
●Assembled customers’ catering order prior to delivery
●Food runner for dine in/to-go orders
●Expediter
●Register
●Cash handling
●Food prep
●Cross trained
Shift Lead/ Expediter/ Cashier
Veggie Grill Walnut Creek, CA January 2015 – December 2015
●Register
●Expediter/runner for dine in/to-go orders
●Cash handling
●Worked with ALOHA system
●Phone orders
●Greeting and welcoming guests
●Opened and closed the restaurant
EDUCATION:
Napa Valley College, Napa Valley, CA
General Studies
Las Lomas High School, Walnut Creek, CA
High School Diploma
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