Stephanie K. Hayes

*** ********* *** ******** ** 08873 732-***-**** adbqjf@r.postjobfree.com

Objective

Forward-thinking individual with refined interpersonal and multitasking skills. Searching for a human resource administration position that will utilizes comprehensive communication, customer service, and leadership skill set.

Experience

Princess Foundation Roselle, NJ March 2012- current

Scholarship Committee, Volunteer

Volunteer administrator in outreach and community events

Review all scholarship applications and advise Board of Directors in establishing and modifying scholarship criteria

Mass Mutual Bridgewater, NJ Feb 2017- Dec-2019

New Business Coordinator

·Assisted the Operation Department with on boarding new employees

·Conducted monthly training to financial advisors, assistants, managers on new business and operations; and monitor employee training metrics and development

·Assists underwriter in all aspects of the underwriting process, for all life and disability insurance applications

·Stayed abreast to application laws, to help ensure that all processes and producers are in compliance with state and federal regulations

·Served as a liaison between the advisors and clients regarding, underwriting, billing discrepancies, and client service

LOFT

Co- Manager North Brunswick, NJ April 2014-Feb 2017

·Responsible for recruitment responsibilities including; making hiring decisions, and onboarding associates

·Conducted quarterly training to mangers, and associates on customer service, employee handbook, selling skills

·Developed key performance indictor reports and delivers coaching as needed; provided feedback to Store Manager for associate performance appraisals and evaluations

·Successfully assessed team skills and developed 3 assistant managers to Co-Manager positions

Johnson & Johnson Healthcare Systems

Operations Assistant Piscataway, NJ April 2007- April 2013

·Provided support to the Director of Operations

·Administered new hires on boarding process and prepare new hire paperwork such as I-9, and employee badges

·Managed office operations and business functions including billing, and maintaining vendors

·Assisted with budgeting and coordinating projects such as large group moves, inventory control, construction projects

·Maintained and updated the facilities space planning and provided management with weekly report

Education

AA Degree-Liberal Arts/Sociology -Middlesex Community College – Edison, NJ 2016

Professional Certificate in Human Resource Management Essentials- Rutgers School of Business – Camden NJ, 2019

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