Sales Executive Customer Care

RESUME

Monika Gera,

Permanent Address:

***-*, ******* *****,****

Rajasthan,324001,

Mobile: +917*********

Country : INDIA

E-mail: adbqia@r.postjobfree.com

CAREER OBJECTIVE:

Looking for a career opportunity with ample scope for personal and professional growth in interpersonal and organizational spheres with an organization that provides an environment to learn, provide motivation, and some exposure to business practices so that integrating these with my inherent professional skills, I can serve to my best towards achieving the organization goal. WORK EXPERIENCE:

CONVERGYS INDIA SERVICES LTD (Dec 2013 – Oct 2014)

Designation: Customer care Officer.

Duties and Responsibilities:

Working for Us Inbound Process Comcast Ecare India

Processing the Customers orders for Phone service, Internet and Cable Tv service Dealing with the Existing customers issue, regarding billing, password, transfer of account to new address, upgrading and downgrading the services. Key Achievements:

Maintaining Excellent Customer Satisfaction

Helping new team members in maintaining the Customer Satisfaction Goals.

HOLIDAY AND HOLIDAYRENTALS: (Jan 2015- Oct 2016):

Designation: Senior Customer sales executive..

Duties and Responsibilities:

Finding the best Hotels Villa’s For travelers to stay (all Over Europe)

Selling them the complete tour packages including flights and stay.

R1RCM – U.S. HEALTH CARE (Dec 2016- May 2018):

Designation: Senior Analyst (AR FOLLOW UP)

Duties and Responsibilities:

Working on Denial claims of Patient’s taking health care services in U.S

Dealing with Insurance companies to generate revenue for Hospitals.

Rsystems Int Ltd- US Health Care (June 2018-Dec 2019)

Designation: Senior Analyst (AR FOLLOW UP)

Duties and Responsibilities:

Working on Denial claims of Patient’s taking health care services in U.S Dealing with Insurance companies to generate revenue for Hospitals Educational profile:

B.com from J.D.B girls college, Kota (Rajasthan) INDIA in 2008,

12TH,C.B.S.E from Modi Public School, Kota. (Rajasthan) INDIA in 2005,

High School (10TH )from Modi Public School, Kota. (Rajasthan) INDIA in 2003, Personal profile:

Father’s Name : RadheShyam Gera

Date of Birth : 1st March 1987

Marital Status : Single (UNMARIED)

Others (About Myself) :

I consider optimism as my best and most prominent character trait. I value integrity of professional skills with all pursuits of life.

Good at communicating my views and taking initiative to do any task at hand.

Expectations:

Transparent, friendly, independent work environment, rapid growth opportunity and Satisfactory Compensation.

References: Could be furnished if required.

HOBBIES: Exploring New places, Learning New things, surfing on Internet.. DECLARATION:

I, hereby declare that all the information given above is true to best of my knowledge and belief. Place : Kota

Date : (Monika Gera)

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