Profile

Business professional with over ** years of sales management experience within financial, restaurant and automotive industries seeking management position to apply business management, sales, and customer service skills in a fulfilling work environment.

Experience

Financial Center Manager, Bank of America

Norwood, MA March 2018 - Present

•Lead a team and operate as a business owner by coaching team and individual performance to collectively meet goals, establishing action plans as applicable, and handle all onsite operations

•Consistently exceed branch and individual sales goals by 20% on a quarterly basis by gaining in-depth knowledge of clients’ financial life priorities and connecting them to Bank of America solutions that meet their financial goals

•Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking and ATMs) that benefit them

Relationship Manager, Bank of America

Norwood, MA December 2016 – February 2018

Maximize customer loyalty and business performance by providing clients with holistic financial solutions targeted towards their top priorities and guiding them through Bank of America’s digital services as they come into the financial center, creating long term relationships with clients

Work closely with the staff to emphasize team work and collaboration by leading daily meetings with the staff to define set goals and define priorities

Consistent regional top performer, averaging between 130 percent to 150 percent of goal each quarter

President, Rubin’s Kosher Restaurant and Catering

Brookline, MA January 1997 – August 2016

•Handled inventory control and finances, including accounts payable and accounts receivable; acting as the point of contact for vendor negotiations

•Oversaw employee management process through recruiting, training, scheduling, coaching, and disciplining employees; communicated job expectations; managed payroll; enforced policies and procedures; maintained safe workspace with low staff turnover

•Oversaw private, cooperate, and hotel catering orders, creating menus for events under strict client budgets and managed weekly orders with multiple concurrent projects; built strong client relationships within major hotel and university markets; and grew corporate annual catering sales from $100K to $500K and over $1 million overall annual sales consistently

Education & Certifications

Boston University — Pursued Bachelor’s in Computer Science; 1983 – 1986

Wentworth Institute of Technology — Associate’s in Computer Science; 1981 – 1983

Awards

Best of Boston “Best Deli” – 6 years

Skills

QuickBooks, Microsoft Office Suites, strong sales management, communications, and organizational skills

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