Home Health Sales
Resume:
Priscilla Kincaid, RN BSN
Orange City, FL 32763
adbqg1@r.postjobfree.com
Objective:
To expand a current professional foundation within a growing corporation seeking to be the best in the healthcare industry, improving quality of care delivered while redefining health care with the passion to serve. Utilize and expand upon clinical education, marketing and sales experience and successful leadership to partner with referral sources and providers. I want to join an “arena” provide servant leadership and win as a team for the patients we care for, the employees who are our customers and for ourselves in the work we do provide the best that I can be as a team to be the best we can be!
Leadership Skillset:
Servant Leadership Excel Health (Trella Health) Forcura Database building
Forcura Worksheet navigation and building Homecare Homebase Homecare Homebase Analytics
Situational Leadership Excel Proficiency Outlook Point Click Care Forcura Communication
Problem Solving Appropriate Delegation
Active Listening when giving and receiving feedback Conflict Resolution Rebuild
Employment History:
Greystone Health Network
Senior Executive Director (November 2019 – Present)
Responsible for multi-site ongoing functions, growth and day to day functions.
Direct report for home health executive director and director of clinical services
Management of a multimillion-dollar revenue producing agency achieving and exceeding budget within first 60 days
Support fiscal planning, budgeting and management of operations within fiscal parameters – Corporate onsite support
Recruitment efforts, employment hiring, onsite interviews, retaining qualified personnel to maintain appropriate staffing levels
Rebuild home health agencies with no staff, covering agencies to their entirety while training staff and onboarding
Maintain regulatory requirements of the state, federal and local level to include local Florida Law and Medicare Conditions of Participation
Participate in territory restructuring for sales marketing plan, develop territories and execution of budget parameters for PPS business growth, integration of Trella Health (Excel Health) and HCHB Analytics
Establish Medical Directorship / Maintain Medical Directorship for multiple site locations
Responsible for all invoice processing utilization of Basware software
Utilization of HCHB Analytics and navigation tools for PDGM Implementation, claims held, RAP Drops within a 5 day window
Establish best practices for agency to have documentation received back from clinicians within 24 hours, best practices to include uniformity in flash call, stand up, case conference and interdisciplinary collaboration
Brookdale Senior Living / Nurse on Call Daytona Beach, FL
Home Health Director now District Director of Operations (September 2017 – June 2019)
Oversee operational integrity, Plan, Organize, Manage and Direct the Agency’s ongoing functions – Day to Day operations of 9 home health agencies each with a census of 200-500+ individually
Management of a multimillion dollar revenue producing agency increasing NOI within the first 60 days to exceeding beyond annual budget >100%.
Collaborate with regional peers and corporate resources to implement best practices
Maintain Regulatory Requirements of the State, Federal and Local Level, work with regulatory and survey team establishing state of the agency and developing mock survey agency action plans through completion.
Develop Emergency Management Plan / Implement Protocol and efficiently work through 2 Major Hurricanes
Provide leadership while formulating programs and policies implement many best practices including policies and procedures for Customer Service Follow Up, Best Practices for Transitional Care, Non-Admission Requests and Care Justification
Participation in Maintaining public relations/ Marketing Programs
Engineer leadership meeting agenda, pilot and present to Area Vice President / Regional Employee’s
Establish Medical Directorship with Local Physician coordinate relationship and establish
Maintain and work through agency staffing and employment needs with corporate recruitment including career fairs and staffing needs
Manage merger with another agency, reduction in staffing, increase full time employment opportunities
Coordinate Program Centralization within the agency establishing best practices and preparation
Oversight of clinical care, establish and coordinate skills fairs, preceptor ship, clinical competencies and compliance
Provide Coaching and Mentoring of underperforming associates including success plans and one on one trainings
Establish and carry out agency focus plans for areas of need
Strength in presenting state of agency through presentations regionally, nationally and locally
Brookdale Senior Living / Nurse on Call, Daytona Beach, FL – Territory West Volusia and South East Volusia
386- 756-0884
Home Health Coordinator / Sales Coach -> Sales Manager
Establish report with current and new accounts through out the South East / West Volusia territory including but not limited to ALF’s, SNF’s, Hospital’s, Physician Offices and Independent Living Facilities
Present outcomes, Company differentiators, territories and skill set to establish contracts with local preferred provider networks
Re-Engineer, Present and Follow implementation of the Transitional Care program reducing re-hospitalizations and increasing patient outcomes
Increase referral volume within the territory within first 90 days of hire, establish, review and qualify sales rep territories
Maintain Established Relationships within Volusia / Flagler Territory
Increase referral volume and establish new relationships within East and West Volusia Territories with sales calls
Present and participate in personal impact items of no value to accounts / Provide Educational Functions to educate physicians on Home Health Services
Establish and develop protocols for Transitional Care Program working with partnered hospitals to prevent readmissions
Participate and create marketing strategies for various holiday impacts and internal marketing blasts
Availability to the team for coverage of other territories in times of need
Coordinate care for post discharge services with discharge planners, social workers and case management as a clinical liaison, participate in care plan oversight meetings
Participate in team Case Conference’s assisting in the coordination of further orders and needs of patients consistent update to patient physicians
Maintain quarterly goal sheets, monthly referral logs, hospitalized patient logs, and territory spreadsheets
Elder Assistance of America Private Duty Home-Maker Companion Services 2008-2015
Administrator / General Manager
Establish AHCA Licensure
Pioneer a start up company to making over $250K within the first year of ownership and operations
Establish and Maintain relationships physician and referral sources within Volusia and Flagler County
Maintain and invest financials for business operations
Manage Payroll for over 20 subcontracted workers
Establish and comply with contracting laws – Retain Business Attorney and work in conjunction for compliance of all state regulations and practices being carried out.
Maintain and follow all regulatory practices
Manage and establish relationships with Accountant for business operations
Aging Tree LLC, West Volusia County (2012-2015)
Marketing Director / Administrator
Patient recruitment- community marketing, education
Developing relationships with area Assisted Living Facilities, Nursing Homes and Physicians Offices
Exceeding all company goals by 145%
Consult with Wolfington investment agency closing agreement to bring in investors to expand, presenting the Aging Tree Concept, compose and present all policies, procedures, best practices and marketing plans
Create and Maintain Annual budget exceeding NOI within first 3 months of opening
Speaking at area clubs, service groups and senior service organizations
Sell ad space in monthly magazine exceeding marking goals 125%
Administrator for Private Duty Aspect of business listed under Elder Assistance of America and Aging Tree Home Care Direct since 2012
Vienna Medical Equipment, Debary, Fl
Intake Coordinator /Marketing Manager (2008-2013)
(Company out of business)
Managed patient files, documents and insurance processes
Marketing Durable Medical to area Physical office and Hospitals exceeding goals 110%
Accessed and trained patients on usage
Presented company to area Home Health companies and Hospices
Education:
Masters in Business Administration in Health Care Administration
Barry University (Enrollment 2019-Present Graduation Feb 2020)
Miami, Florida
Bachelors of Science in Nursing (2016 – 2017)
Daytona State College, Daytona Beach
Honors Degree
ASSOCIATES OF SCIENCE in NURSING (2014-2015) RN: 9424448
Daytona State College, Daytona Beach, Fl – Honors Degree
Alpha Delta Nu: Nursing Honor Society
State of Florida RN Licensure and ADN Received
Licensed Practical Nurse (2012-2012)
Daytona State College, Daytona Beach, FL
State of Florida Licensure and IV Certification
ASSOCIATES OF ARTS (2008-2011)
Daytona State College, Daytona Beach, Fl
National Honor Roll
Community Involvement:
Volusia / Flagler Health Care Coalition, Florida Hospital Fish foundation events Committee (2013-2014) Physicians Memorial Golf Classic, Pink Feet, Pink by Design, West Volusia Relay for Life, Making Strides against Cancer (Daytona) Alzheimer’s Association Volunteer, Director of Community Involvement – Mid Florida Jeep Club, Participation in Boys and Girls Club Steak and Steak, Childhood Cancer Foundation participant
Contact this candidate