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Customer Service Digital Marketing

Location:
Chicago, IL
Salary:
45,000-55,000
Posted:
February 11, 2020

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Resume:

CRAIG HOLIFIELD

**** ***** ****** ******, ***. **3

Chicago, IL • Cell: 708-***-**** • Email: adbqf9@r.postjobfree.com

Professional Summary

Candidate with over 15 years of experience in a variety of related skills, with a dedicated work ethic, and a passion for business seeks an opportunity to advance in the marketing, entertainment, or youth empowerment sector utilizing his experience, education, and special combination of skills.

Core Competencies

Digital Marketing/ Advertising

Event Coordination/ Planning

Artists Management/ Bookings/ A&R

Television Production

Marketing Research/ Data Analysis

Non-profit/ Community Outreach/ Volunteering

Proficient computer skills in Microsoft Word, Power Point, Keynote, and Excel.

Communications/ Writing/ Editing

Quick Book Accounting/ Bookkeeping

Business Law/ Contract Negotiation

Time Management/ Organizational Skills

Fundraising/ Grant Writing/ Sponsorship

Experience

Titan Security Services, Inc. Chicago, IL May 2017- Current

Customer Service Concierge (2 years +)

Currently performing customer service, front desk, and access control duties for various high-rise residential condominium properties located in Chicago's Gold Coast region.

Assisted clients in a courteous manner with various amenities related to creating a better residential daily living and guest experience.

Hilton Chicago Hotel Chicago, IL September 2014- April 2017

Call Center Operator/ Security Dispatch (2 years, 7 months)

Learned time management and organizational skills needed to work in a fast paced work environment.

Answered incoming calls and dispatched on-duty Security officers to specific duties and locations based on the safety and security needs of the hotel.

The Dagaz Group Des Plaines, IL June 2011-August 2014

Marketing Representative/ Sales (3 years, 2 months)

Built strong relationships with retail, hospitality, and entertainment industry clients to ensure optimal brand awareness through marketing and advertising to positively impact sales and reach specific goals.

Performed marketing research and data analysis to report outcomes to my team leader and client’s executives. Learned to effectively work as a team member.

Chicago Urban League Chicago, IL March 2009 – June 2011

Youth Programs Coordinator/ Mentor (2years, 3 months)

Mentored at risk teens, coordinated special events and community outreach initiatives for a music and theater program federally funded through the National Endowment for the Arts.

Coordinated fundraisers, sponsorships, supervised volunteers, assisted in the grant writing process, and adopted business proposals to acquire funding.

Reverb-Nation/ Emblazon Entertainment Lansing, IL November 2006 – February 2009

A&R Representative/ Regional Booking Agent (2 years, 3 months)

Managed individual artists and music groups’ live performances in venues throughout the Midwestern US region in Chicago, IL, Detroit, MI, Minneapolis, MN, Milwaukee, WI, and Cleveland, OH.

Talent scouted for a small independently owned Indie record label. Conducted interviews to negotiate contracts for artists to be signed to the record label.

CAN-TV Network Chicago, IL May 2003– October 2006

Assistant Producer/ Account Manager (3 years, 5 months)

Coordinated content by writing and editing manuscripts and preparing individual subjects, stage, and lighting for filming. Assisted TV producer according to the needs of the network, supervised volunteers, and managed special projects involved in public relations and community outreach initiatives.

Managed the sales of advertising segments for three television shows and achieved high sales targets for all three accounts simultaneously.

Additional Military Experience

Chemical Operations Specialist, SPC/E4 Augsburg, Germany June 1983- April 1987 U.S. Army Military Installations (3 years, 10 months)

Learned essential leadership skills and was responsible for the maintenance, storage, and upgrade of chemical weapons defense systems for a company of soldiers. This equipment included chemical protective masks, protective clothing, and early warning detection systems.

Education

Full Sail University Winter Park, FL Graduated: March 2019

Bachelor of Science Entertainment Business and Management (GPA: 3.79)

Received extensive college level coursework in Digital Marketing, Business Law, Marketing Research, Data Analysis, Statistics, Business Communications, Microsoft Office, Advertising, Sales, Accounting, Bookkeeping, and Adobe Creative Suite Functions in Photoshop, In Design, and Illustrator

Bremen High School Midlothian, IL Graduated: June 1983 High School Diploma (GPA: 3.35)

Completed general studies and accelerated coursework in American History and College Preparatory English.

Awards and Honors

National Honor Society Inductee for High Academic Achievement (1980)

Army Achievement Medal Recipient for Outstanding Duty Performance (1987)

National Society of Collegiate Scholars Inductee for High Academic Achievement (2017)

I.C.A.N. Award Recipient for Reaching High Target Sales Goals (2005)

Awarded Entertainment Business Models and Marketing Award for Academics (2019)

Graduated Salutatorian of Entertainment Business Degree Program (2019)



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