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Customer Service Administrative Assistant

Location:
Davenport, IA
Posted:
February 11, 2020

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Resume:

**** * **** **

Davenport, IA *****

319-***-****

adbqep@r.postjobfree.com

Jennifer A. Miller

Effective team member, who is enthusiastic to work with a company to help meet their goals, one who adapts quickly to change, fast learner, and always eager to learn new methods and procedures,while providing top-quality results, with minimal supervision. EXPERIENCE

John Deere, Dubuque IA — Administrative Assistant (W2- contract) October 2018- February 2020

● Arranged staff and supplier meetings \ events

● Assembled expo books

● Maintained confidential material

● Coordinated 5s audits within multiple departments

● Handled visa application

● Processed onboarding and existing employees

Comprehensive Logistics, Moline, Ill — Material Technician (W2- contract) April 2018- October 2018

● Processed, shipments and invoices for all parts received

● Managed daily reports, memos and correspondence for internal purpose.

● Scheduling, tracking of inbound trucks.

● Material transfers and movements from location to location Fluor Construction, Bettendorf, IA — Project Administrator (W2- contract) February 2018- April 2018

● Maintained daily permits for soil & concrete disposal

● Cataloged billing and shipping contracts

● Scheduled Daily debriefing meeting between subcontractors and clients.

● Reviewed and verified past CSI files (Construction Specifications), for incoming bids. Gateway Dental, Clinton, IA — O ceManager

November 2017- February 2018

● Debugged and maintained operating system

● Installed printers, scanners, to existing network

● Managed staff meetings, conducted performance reviews

● Processed and reconciled payments, verified insurance benefits, collected copayments

● Ensured HIPAA compliance, maintained office CE credits,

● Monitor and regulate employees' use of sick days, vacation days and unpaid leave

● Maintain confidential personnel wage, salary, safety records as well as other Human Resource materials in accordance with established policies and procedures University of Iowa College of Dentistry, Iowa City,IA Administrative Assistant Ill August 1998 - September 2017

● Data entry

● Scanned, faxed, imported,

● Created weekly and monthly reports

● Coordination of patients appointments

EDUCATION

Mt. View High School, Mesa AZ — Diploma

September 1989 - May 1993

East Valley of Institute-Technology, Mesa AZ. — Certificate September 1989 - May 1993

Courses: Certified (CNA) Nursing Assistant

Mesa Community College, Mesa AZ. —

September 1994 - May 1995

Courses: Science/ nursing studies pre- nursing

Phoenix College, Phoenix, Az. — Certificate

September 1995 - May 1996

Courses: Certificate/ Licensures Oral Radiography

National Certification

REFERENCES

● Laura Calhoun,Service Parts Manager- Supply Management, John Deere -563-***-****

● Brian Fairbank Field Contracts Manager, Fluor Construction, 603-***-****

● Susan Mahoney,Hygienist, Developer of Quad City Area Dental Employment, 563-***-****

● Becky Todd, Supervisor/Manager, University Iowa College of Dentistry, 319-***-****

● Patrick M. Lloyd, Supervisor Dean & Professor, University of Ohio

College of Dentistry,614-***-****

● Michelle McQuistan,Associate Professor, University Iowa College of Dentistry-319-***-****

● Barbara Standish,Patient Relations, University of Iowa College of Dentistry- 319-***-**** AWARDS/RECOGNITIONS

● Customer service & patient satisfaction survey (U of Iowa College of Dentistry) 1998-2016

● Wellness Hero Energized through Exercise Award from UI Wellness (U of Iowa) Jan. 2002

● Improving Our Workplace Award (The University of Iowa College of Dentistry) 2004

● Award of Excellence for Outstanding Service (U of Iowa College of Dentistry) 2008

● Making a Difference Award recipients (The University of Iowa College of Dentistry) April 2015 TECHNICAL SKILFULNESS

● Fluent in Microsoft Office Suite, Adobe,OneNote, SharePoint

● Shipping, Mail Management

● Call Center Experience Inbound and outbound calls

● Time Management, Organizational Skills, Problem Solving

● Ability to Lead Front Line Staff with Policies, Procedure

● Developed Training Materials, Conference

● Travel arrangements

● Sales and Advertising

● Data entry for effective record keeping



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