Support Software
Resume:
OLUFEMI GEORGE AJALA
Richmond Texas U.S *****
adbqe4@r.postjobfree.com,
Clearance Level: Interim Clearance,
Objective
Serve the customer and proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT infrastructure environments.
As an astute &multi-tasking leader with qualitative experience in the TPE Planner –(Vetting, Lateral Transfer & Disposition, etc.), Maintenance /Supply Repair Parts, Shelf Life Program, Supply chain, Logistics Mission Planning, Transportation, Material Warehouse, Shipping & Receiving, Property Management, Inventory Management, Receiving, Issuing, Stock Control, Turn-ins, DRMO, Contract/Procurement, and Project Planning.
Familiar with general knowledge of DOD/FAR policies regarding inventory management, procurement regulations, inventory processes and experience with Army supply and property management regulations including AR 710-2, AR 710-3, AR 15-6, AR 735-5, AR 725-50, AR 740-1, AR 740-26, AR 55-38, and SB 708-21, 22, and SB 700-20, and DA PAM 710-2-1. AR 710-2, DA Pam 3855-10, AR 740-1, and DA PAM 385-64
Education
Ladoke Akintola University of Technology Nigeria (Management Science – (M.Sc.) April 2004
Ogun State University Nigeria (Economics and Business Administration – (BSc) Nov 1995
Certifications (All up to date)
CompTIA Security+
MCSA
CCNA
PMP
GCSS (Certified Global Combat Support System - Army)
Property Book (Waive 2 Global Combat Support System – Army)
Other Certificates:
Quality Assurance Auditing, Lean6Sigma for Manufacturing, Sigma Concepts and Processes, Value Engineering Foundations of Government Property, Fiscal and Physical Accountability and Management of DOD Equipment, Quality Assurance, Contracting Officer Representative, Predictive Analysis and Quality Assurance, DOD Shelf –Life Program, 24 Hour HAZWOPER Based on 29CFR 1910.120, Vectrus SAFETY REPRESENTATIVE Environmental Officer training, Environmental Safety Health (ESH/ASG Safety Training, License for 4k Forklifts
Skills
Windows Server Administration (2012, 2016+) Windows 2007& 2010, Enterprise Anti-virus Deployment (McAfee, Symantec, Windows), Microsoft System Center Configuration Manager (SCCM), DNS, DHCP, TCP/IP, PowerShell and/or VB Script Programming, SPAM firewalls, Anti-spyware, Anti-virus software, Microsoft Active Directory and Global Policy, Technical Support, Upgrading, Systems Installation/Patches, Security Solutions, Project Management, Productivity Improvement and AWRDS/LMP, LIW, PBUSE, FEDLOG and FLIS SAP, and Maximo.
Summary of Work Experience:
Position: System Administrator -DataPath, Inc. Kuwait June 2018 to Aug 2019
Position: Master Supply Technician (TPE) – URS/AECOM, Inc Kuwait May 2018 to Dec 2017
Position: Supply Technician Lead – Vectrus, Inc. Kuwait March 2016 to April 2017
Position: Services Desk Technician – Vectrus, Inc. Kuwait Feb 2014 to March 2016
Position: Logistics Analysis – Vectrus, Inc. Kuwait Jan 2013 to Feb 2014
Position: Supervisor Logistics/Transportation – Wajasco Global Inc. Dec 2010 to Dec 2012
Position: Services Desk Technician - NetSync Network Solutions Houston Texas Nov 2008–Dec 2010
Position: Client Owned Equipment Specialist - KRB LOGCAP III, Mosul Iraq Nov 2006 –Oct 2008
Position: Logistics Coordinator - KBR LOGCAP III, Kandahar Afghanistan Oct 2004 – Oct 2006
Work Experience
System Administrator – DataPath Inc. Camp Arifjan Kuwait June 2018 – Aug 2019
Support in troubleshooting, analyzing and configuring in networking, hardware and software issues.
Configuring, installing, troubleshooting the Microsoft stack of technologies, including windows Desktop and server OS, Active Directory, and Microsoft Access Office 365/Exchange
Support Active Directory, including AD accounts, Security groups, group policy, DNS and DHCP
Update the Host Based Security System (HBSS), Host Intrusion Prevention (HIPS) monthly
Administer Windows workstation security updates and patches, creating user accounts, resetting passwords, reimaging computer, mapping server to printers
Knowledge of working on Windows Server Administration (2012, 2016+), Enterprise Anti-virus software Deployment (McAfee, Symantec, Windows, Anti-spyware and SPAM firewalls)
Provides ADPE professional laptop and desktop support as well as customer service to military and civilian customers.
Perform software distribution and patch management to Windows PC's, laptops, and servers
Provide functional and technical written evaluations of products and operating system upgrades and patches
Strong experience in System Center Configuration Manager (SCCM) Administration, Software deployment and Package/Application and SCCM Site Maintenance tasks
Solid Experience in Creating OSD Task Sequences for SOE Images.
Expertise in Deploying Applications to End Users (Production) Using SCCM 2012 & SMS.
In & Out process users, including processing accounts requests NIPR, SIPR/SIPR-REL, setting up workstations, mapping drives and printers, etc.
Execute basic administration tasks, including object management in Active Directory, NTFS and file share permissions, OU, VLAN assignment, etc.
Diagnosis, operation, administration, configuration and maintenance of the Remedy Trouble-Ticket system
Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer
Check for users PKI /CAC update for elevated SIPR either revoke, suspension, expires and order new SIPR Elevated Card.
Setup user administration (creating and maintaining accounts for both U.S Military and Coalition Forces) Maintaining systems by monitoring system performance.
Technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.
Front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues.
Install/load hardware & software for clients, printers, digital senders, video teleconferences, VOIPs, and other standard office equipment and provide problem isolation, identification, diagnosis and resolution to HW & SW issues on all assigned equipment
Maintain and manage the network server and system infrastructure and perform software installations, upgrades, and migrations.
Installs, configures, and maintains security software on military computer systems
Installing, supporting and maintaining servers or other computer systems, and planning for and responding to service outages and other problems.
Accountability for administration of Remedy Action Request System solution
Contributes to team efforts by accomplishing related results as needed
Succeed and troubleshoot messaging protocols and operations with Microsoft Exchange 2003 and Exchange 2010 products
Troubleshoots and resolves network connectivity issues at the desktop level Support cybersecurity efforts, including applying patches and updates to all assigned systems manually if automated systems fail
Master Supply Technician – TPE Planner URS/AECOM, Inc., Camp Arifjan Kuwait April 2017- May 2018
Ensure Disposition instructions for equipment Lateral Transfer and Turn-In using Provided Equipment Planner (TPE Planner) for units within the CENTCOM area of reasonability (AOR).
Automates the vetting process and issues disposition instruction for equipment that is non-mission essential
Conduct logistical research using STAMIS via LOGSA and or LIW, DST SM, GCSS –ARMY, PBUSE, AWRDS, FEDLOG and FLIS
Use GCSS- Army to validate all open requisitions, redistribute excess as required, and create and oversee the proper inventory of equipment on hand, and ensure all authorized equipment is on hand or on order
Use Logistics Information Warehouse (LIW) and Decision Support Tool – Souring Module (DTS –SM) vetting all Units equipment’s in TPE Planner
Generate post transactions and update property adjustments in PBUSE and in coordinate with Property Book Officer for approval
Ensure equipment transfers into and out of PBUSE are correct, accurate and in accordance with policies and regulations prior accepting any equipment
Initiate research to process and determine disposition instructions for standard and nonstandard equipment
Schedules and monitors operations at each respective site as it relates to property accountability and asset visibility tasks.
Supply Technician Lead – Vectrus Inc. APS-5, Camp Arifjan Kuwait March 2016 - April 2017
Conducts supply transactions which includes receipt, accountability, storage and turn-in of high dollar value, sensitive, and pilferable CL IX repair parts and supplies regulations and PWS requirements
Monitors work orders/replenishment requisition activities to ensure the ordering of parts and supplies is completed within regulations and PWS requirements.
Maintain and ensuring Priority 02, FEDEX, DHL, or other express parts are separated by the CRSP on the SD CRSP Form 04 for immediate processing upon delivery to CL IX/SHOP SUPPLY
Submits, receives, and tracks Local Purchase requisitions
Ensure any defective part(s) is processed according to IAW Class IX Work Instruction DD SS 01 Serviceable and Unserviceable Turn-ins
Accomplishes receipt processing (maintenance work orders, inventory adjustments, equipment receipts, etc.)
Ensure DD Form 1348-1A is detached to verify all parts by document number, NIIN, quantity and nomenclature of items annotated on DD Form 1348-1A
Performs data entry using a PC and the Army War Reserve Deployment System (AWRDS
Responsible for monitoring all designated data quality reports for resolution of accountability and/or visibility discrepancies
Maintains Shop Stock and performs inventories to ensure complete accountability of Shop Stock items, including inventories of sensitive/controlled items in accordance with applicable regulations.
Services Desk Technician - Vectus Inc. APS-5, Camp Arifjan Kuwait Feb. 2014 – March 2016
Provide help desk support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, or stand-alone AIS or communications systems issues
Operate, maintain, and upgrade all ASG-KU Automation Data Processing Equipment (ADPE), currently consisting of servers, PC systems, laptops, printers, DSN phones, and small peripheral items to include KVM switches, CAC readers, etc.
Handle customers issues who contact the Service desk in person, by phone, using Remedy or sending emails
Performs diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, and maintains equipment inventory lists
Document all issues and generate reports detailing common problems and error trends
Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers
Install software & update systems ensuring IAVA compliance; upgrade new versions of OS and application software.
Restore services from backup and adhering to backup policy
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Develop and maintain installation and configuration procedures
Provide feedback and analyses of technical/non-technical events to internal Vectrus leadership and Watch Officers
Uses work order system to initiate, update, and track all user generated work orders
Provide initial evaluation and recommendation to user who submitted the trouble ticket within 3 working days of receipt of item
Provides computer help desk support via telephone communications with end-users
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Logistics Analysis - Vectus Inc. APS-5, Camp Arifjan Kuwait Jan 2013 – Feb 2014
Coordinate the efficient and effective use of logistics assets such as supply, transportation and maintenance to support the customer.
Coordinate the interfacing between logistics functions such as transportation, maintenance and supply actions to ensure efficient, timely and effective tasker support to the customer
Assist inventory and property transfer actions.
Coordinate and assist movement of material shipments from CONUS into theater support for (Southwest Asia) Mission and Forward Operating Bases (FOB) within Middle East
Coordinate and manage intra-theater movement of materials from the logistics site to the facility of employment.
Coordinate inventory counts of all incoming and outgoing shipment of materials to other site.
Incorporated in receiving, inventory, storage and supporting customers transfer of property from CONUS property book to OCONUS Theater Provided Equipment (TPE) property book accounts
Serve as a Logistics Subject Matter Expert in the mission analysis process utilizing the MDMP model, for the Prepositioned Stock (APS-5) Direct Theater Support (DTS) (APS-5 Kuwait) Program
Conduct inventories and manage spares stockage.
Update and input system hardware receipt and inventory management data into a logistics database
Coordinate movement of materials from warehouse, storage, containers to other Theater warehouse
Provide administrative support with assisting in ordering and tracking supply items by using Steam, Maximo, Excel Spreadsheet and database to track down all the materials needed to supply other department and other sites.
Supervisor Logistics/Transportation - Wajasco Global Inc. TX USA Dec. 2010 – Dec. 2012
Development of logistics plans to enhance distribution of goods and supplies successfully track progress
Coordinate the efficient and effective use of logistics assets such as supply, transportation and maintenance to support the customer
Oversee employees in day to day activities such as timesheet, logistics, transportation, supply chain, distribution of materials to another department
Coordinate and conduct on job training and safety training, and performance appraisals for every 90 days
Assist manager in conducting employees’ promotions, selecting and hiring interviews
Ensures the standard operating procedures, work safety and company policy are adhering to
Participate on the Enterprise Team to develop property and logistics management tools, and perform yearly inventory of company assets
Create Quality check of all involvement in logistics processes are applying the required procedures and adhering to work instructions with focus of accountability
Ensure cost effective and efficient transport management per supply chain strategies set by Global Logistics Director, controlling trend, cost and results
Serve as a Logistics Subject Matter Expert in the mission analysis process utilizing
Ensure the interfacings of logistics functions such as transportation, maintenance and supply actions are efficient, timely and meet tasker suspensions for the customer
Evaluate the quality, quantity, stock levels, delivery times, transport costs and efficiency
Services Desk Technician - NetSync Network Solutions Houston Texas USA Nov 2008–Dec 2010
Maintain strong working relationship with customers including Netsync staff and team
Create records of daily data communication transactions, issues and remedial actions taken or installation activities
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
Support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Provide remote support to internal staff on applications and systems used by Netsync (Microsoft Operating Systems and Applications/Cisco Communication Solutions/Adobe PDF Solutions)
Ensure maintenance of proper work tickets in Netsync and OEM systems
Assist users with hardware and software support issues on desktops, laptops, tablets, mobile phones, office phones and printers via in person, email, phone, text, or through remote management software
Network Printer support including Print Servers / queues
Diagnose, troubleshoot and resolve all software and hardware calls/support tickets that are assigned to the team
Maintain and manage Netsync and their contract customer’s call management and IP solutions
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Install and configure new PC hardware and software and Coordinate warranty service where applicable
Provides computer help desk support via telephone communications with end-users
Transfer/escalate problems (when required) to the appropriately experienced team member
Document all issues and generate reports detailing common problems and error trends
Performs diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, and maintains equipment inventory lists
Client Owned Equipment Specialist (Inventories/Property Dept.) - KRB LOGCAP III, Camp Mosul Iraq Nov 2006 –Oct 2008
Establish and maintain property equipment records, determine physical condition of equipment for disposal purposes.
Performed daily, weekly cycle count and monthly inventory counts and detailed record keeping
Tracking Government Furnish Property (GFP) and Equipment, materials, contractors, and company equipment’s on the base and other Middle East Office in accordance with applicable regulations and corporate policies
Assisted in preparation, accumulation and maintenance of material control file such as material requisitions and purchase orders, successfully passed all internal and external audits of said records.
Maintain the inventory management system to track all government-furnished property (GFP) and its location
Issuing of warehouse requisition either to individual or department for transferring/change in location of government property from one department to another and to different Forward Operating Bases (FOB) Camp in Middle East.
Maintain 100% accountability of all GFP and performing/reporting 10% monthly inventories
Conduct and assist in receiving materials, issuing, storage of materials, deliverable to clients, disposition and supply chain management in accordance with applicable Federal Acquisition Regulation (FAR)
Monitoring and assisting KBR personnel and other Subcontractors how to fill Loss Damaged Destroyed (LDD) and how to write report on corrective action.
Logistics Coordinator - KBR LOGCAP III, Kandahar Afghanistan Oct 2004 – Oct 2006
Plan, budget and direct activities in support of the LOCAP III contract in the Afghanistan theatre wide and Middle East forward Operation Base.
Planning budgeting and directing activities of related functions of the logistics department in support of the LOCAP III contract in the Afghanistan theatre wise and Middle East forward Operation Base.
Perform in-depth mission analysis on all taskers/mission to include special mission requirements as dictated by the up-tempo missions issued by the LOGCAPIII within the allotted time IAW the Performance Work Statement (PWS)
Implement inventory control and logistics policies processes and procedures
Update records in Logistics Information System (LIS) or Warehouse Management System (WMS).
Conducting and assisting in receiving materials, issuing, storage of materials deliverable to clients, disposition and supply chain management in accordance with applicable Federal Acquisition Regulation (FAR)
Ensure inventory is accurate and materials are received, stored, shipped, and reported in accordance with established procedures and Government guidelines/regulations.
Maintain and meet contract requirements; managing procedures and controls for hazardous material shipments
Identify and recommend improvements to current processes and procedures.
Lead in preparation, accumulation and maintenance of material control file such as material requisitions and purchase orders, successfully passed all internal and external audits of said records.
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