Objective:

Experienced Software QA Analyst with over seven (7+) years of experience in Quality Assurance and Software Testing with excellent analytical and diversified experience in Manual and Automated Testing of Web and Client/Server Applications. Seeking a full time or contract position as a QA Analyst, Manual Tester, Automation Tester, or Software Tester.

Citizenship Status: U.S. Citizen

Career Qualifications

In depth knowledge of Software Development Life Cycle (SDLC) and its methodologies e.g. Waterfall, Iterative and Agile (SCRUM).

Experienced and well versed in all stages of testing aimed at providing complete business solutions for web based and client/server applications.

Expert in reviewing Requirement Document, Design Document, Functional Requirement Specifications.

Solid understanding of the Software Development Life Cycle (SDLC), (CMMI), ITIL, and different types of SDLC Methodologies such as Waterfall, Agile and Iterative.

Extensive work experience in Software Quality Assurance and Testing with excellent knowledge and experience with Software Development Life Cycle (SDLC) & Quality Assurance Life Cycle (QALC).

Experienced with QA Methodology and QA Validations to ensure the Quality Assurance Control.

Efficient in implementing QA Process, establishing Standards, Procedures, and Methodologies.

Specialized in User Requirement Analysis, Test Estimation, Test Plans for System Testing, Defect Management and interaction with client

Experienced with using various tools such as JIRA, Quality Center/HP ALM, and Bugzilla for defect tracking.

Reviewed and analyzed requirements and developed Test Plans, Test Cases, Test Scenarios, Test Strategy and updated Requirement Traceability Matrix (RTM).

Strong experience with Manual Testing, Smoke Testing, Functionality Testing, System Testing, Integration Testing, End-to-End Testing, Backend Testing, and Regression Testing.

Experienced in Manual Testing, Client-Server, Web testing, Business Functionality Testing, System Testing, Integration Testing, User Acceptance Testing, Performance Testing, Stress Testing, Black box Testing, Regression Testing, and End-to-End Testing.

Experienced with Manual Testing and Test Management Tools including ALM/Quality Center, Test Director, PVCS Tracker, JIRA, etc.

Experienced in writing SQL Queries on different Relational Database Management Systems (RDBMS) e.g. ORACLE, MS SQL Server, DB2 and performed data verification and validation.

In depth knowledge of statements for Backend Testing, skill at developing SQL queries/sub-queries and joining multiple tables.

Developed automated test scripts and performed script-enhancement using Selenium and QTP/UFT.

Familiar with Section 508 Regulations/Compliances and used JAWS 8.0 for testing.

Strong written and verbal skills and experienced with preparing test scripts for user acceptance testing.

Excellent Communication Skills & interpersonal skills; ability to work as part of a team and independently.

Education

Queens College, BA in Graphics Design & Computer Science

Technical Skills

Testing Tools

Selenium, SoapUI, SQL Developer (Oracle), QTP/UFT, Oracle Express 10/11g

Bug Tracking Tools

JIRA, Bugzilla, Quality Center(ALM)/Test Director, PVCS Tracker

Operating Systems

Windows, UNIX

Languages

SQL, PL/SQL, Visual Basic, HTML, CSS, JavaScript

RDBMS

Oracle, MS SQL Server

Browsers

Netscape, Internet Explorer, Mozilla Firefox, Chrome

Project Management Tools

MS Office, MS Project

Experience

Sprint Corporation, New York, NY

February 2018 – Present

QA Analyst

Project Description: Sprint Corporation is a top telecommunication holding company that provides wireless services and is the fourth largest mobile network operator in the United States. They provide wireless voice, messaging, and broadband services to meet their customer’s needs. This application can provide the convenience of managing accounts. Customers can create an account, check minutes and messages, reset password, purchase ringtone, upgrade their service through the system and pay their bill online.

Responsibilities:

Performed various kinds of testing such as Integration testing, Smoke testing, Functional testing, System testing, Ad hoc testing, Backend testing, UAT Testing, and Regression testing.

Conducted requirements analysis in order to provide the BA with feedback on the quality of requirements prior to client sign-off.

Reviewed design/functional requirements documents and specifications to ensure they are complete and testable.

Generated and implemented templates for Test Plan, Test Cases, Test Scripts, Test Defect Log, and Test Analysis Reports (TAR).

Reviewed, analyzed requirements, and developed Test Plans, Test Cases, Test Scenarios, Test Strategy and updated Requirement Traceability Matrix (RTM).

Used JIRA for requirement management, planning, scheduling & running tests, as well as tracking & managing defects throughout the Defects Lifecycle.

Prepared Requirements Traceability Matrices to ensure the adequate coverage of the test cases.

Prepared required documentation for testing signoff by various parties as required by the project plans.

Updated Test Plans and Test Cases periodically to manage changes in requirements.

Debugged the test scripts, created batch tests, verified the test results and reported the defects using Quality Center.

Developed automated test scripts and performed script-enhancement using Selenium and QTP/UFT.

Connected to database to retrieve data from the database using SQL for data verification and validation.

Performed Backend testing on Oracle database by writing and running SQL queries in TOAD Integrated Quick Test Professional and Quality Center. Scheduled the execution of QTP scripts from the Quality Center to perform Regression and Integration testing.

Participated in QA team meetings: daily testing Status/SCRUM meeting, Weekly Release meeting, Defect Review meeting, requirements planning sessions, and Requirement Review meeting.

Trained team members regarding the application so that newly joined team members can come up to the speed and start working.

Worked closely with the project team in planning, coordination and implementing QA methodology.

Quickly learned the Business Processes and the enabling technology associated with the client’s business.

Developed relationships with the Client and took ownership of multiple work streams.

Proactively managed the Test Data load and Defect Management Processes after identifying that these two work streams were critical to the success of the project.

Worked as a liaison between the client and the system integration team to drive communications.

Contributing to team effort by accomplishing related results as needed. (Team Work-Resolved QA Team Problem)

Environment: JIRA, SoapUI, Oracle 11g, SQL, Windows, .NET, Web logic, J2EE, UNIX, Clear case, clear quest, Java, VBScript, HTML, Iterative, XML QTP (v.11.5), and Confluence.

GEICO, New York, NY

August 2016 – February 2018

Software Test Engineer

Project Description: Guidewire is a Web based Policy, Billing and Claim Applications used by counselor and customer for insurance Policy Submissions, Policy Renewals, Policy Cancel, Billing functions, and Claim functions. This application provides a user-friendly interface and connects with other applications such as Service and rating modules.

Responsibilities:

Analyzed Business Requirements, Change Requests, Wireframes, Design and GUI Specifications in order to create test plans, test data, test scenarios and test cases.

Developed and executed test scripts for functional, regression, performance and system tests using manual and automated methods.

Provided daily system testing status report to management.

Strong knowledge of quality assurance methodologies, standards and best practices.

Attended weekly status meeting and actively participated in team discussions.

Performed various kinds of testing such as Integration testing, Smoke testing, Functional testing, System testing, Ad hoc testing, Backend testing and Regression testing.

Created and executed Test Cases for some of the modules of the application under test (AUT)

Wrote Test Plans and Test Cases into Quality Center for Functional and Regression Testing.

Executed test cases and procedures for Functionality Testing, Integration Testing, Transaction Testing, Positive Testing, Negative Testing, Boundary Values testing, and Black box testing.

Tracked and reported defect using Quality Center.

Managed and executed the traceability matrix of requirements to test cases.

Interacted with Developers to follow up on Defects/Issues.

Attending change control board meetings in order to elaborate on the details of requested requirement changes.

Participated in various meetings and discussed Enhancement and Modification requests

Prepared Test Status Reports during Test execution processes.

Tested web services thoroughly to validate the Data Integrity.

Developed, edited and executed automated tests scripts using Quick Test Professional (QTP) for Functional and Regression Testing applying different Automation Framework.

Validated the application against the expected results by inserting Checkpoints, using Regular Expression, Parameterization.

Tested and implemented 508 compliances using Screen Reader tool Hi-Software for ACC Verify and JAWS software to meet the customer requirements.

Generated Defect Log Reports and communicated the issues to the Development Team and Business Analysts.

Validated that data is properly stored, updated, retrieve, and deleted based on frontend inputs.

Performed Backend testing using SQL queries to check for the data validity and the data integrity.

Attended weekly Project Status Meeting with Software Development Team.

Provided Peer review on Test Cases created by the Quality Assurance Team.

Environment: HPALM/Quality Center (v. 11.0), QTP, ASP, J2EE, Web Logic, HTML, Oracle, SQL, Windows, and Soap UI

USPS, Washington DC

November 2014 – July 2016

QA Test Analyst

Project Description: The USPS application Product Tracking & Reporting System (PTR) (more than 45 separate interfaces and components), STC Maintenance, Notification Reports, Track and Confirm, Retail and Mailer systems, International and Call Center functions that either interfaced or are integrated into the US Government Client Product Tracking System (PTS).

Responsibilities:

Analyzed and documented detailed program information while working and interacting with software developers and members of various other dependent departments.

Provided feedback and recommendations to developers on Software Usability and Functionality

Worked as QA Tester and took responsibility for the Requirements Analysis, Designing and Testing of the flow and the logic for the project.

Participated in meetings involving Requirements gathering, Data Analysis, test design, and more.

Modified and maintained already existing Test Plan Document, Test Cases and scripts to leverage the Automation team effort during the Regression testing.

Managed resource reviewed weekly Testers status reports through Agile Process and Scrum Calls.

Ensured that ETL transformed data correctly according to Business Rules.

Generated Requirements Traceability Matrix and tracked requirements status throughout the project.

Managed the Test cases in Quality Center and mapped the requirements and ensured proper test coverage.

Managed multiple projects using Quality Center to manage the test cases, test scripts, test results and defects for all phases of QA process.

Designed scenarios and used Load Runner controller to monitor all users in scenario from a single workstation.

Performed XML validations.

Validated the test results by writing SQL command to retrieve the data from tables and from database.

Environment: HP Quality Center (v. 10.0), Java, C++, J2EE, C#, Microsoft Project, Microsoft office, Clear case, SQL, DB2, Agile, Quality Center, .NET, HTML, and XML

JP Morgan Chase, New York, NY

January 2012 - June 2014

Software Tester

Project Description: The Online Banking application provides client account information such as account summaries, account details, balance transfers, monthly statements, accrued interest, check ordering, loan application, credit cards, financial services and Online Trading of securities like stocks, bonds, and mutual funds.

Responsibilities:

Reviewed Test Plan and other supporting documents to established framework for Manual and Automation testing.

Create detailed test cases based on business requirements.

Analyzed, documented and tracked defects to closure. Assisted developers with detailed steps to reproduce during resolution sessions in order to expedite fixes.

Implemented development methodology to perform testing based on application life cycle

Followed and analyzed all Procedures for Requirements Analysis, Planning, Designing, Development, Testing and Implementation, above all Business Requirements specification.

Developed Test Cases based on Functional Requirement Specification and created Test Cases templates to facilitate other testers using Quality Center.

Worked with Project Managers and Business Analysts to define and design Test Cases template

Communicated with development team, business owner regarding the status and potential impacts on the delivery date and/or expected quality of the tasks and/or the projects.

Performed Functional, Integration, UAT testing for various releases

Prepared and submitted IV&V Review Reports based on finding, observations and recommendation

Developed SQL queries to retrieve data from the tables in the database to perform Backend testing.

Tracked the Defects and generating reports using PVCS Tracker

Environment: HP Quality Center (v. 9.2) J2EE, NET, TOAD, XML, C++, HTML, Oracle, Web logic, NET, and UNIX

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