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Customer Service Manager

Location:
Leduc, AB, Canada
Posted:
February 12, 2020

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Resume:

DHEERAJ,KOCHERLA

******, Awentia Drive, Leduc, AB · 780-***-****

adbq8m@r.postjobfree.com

SUMMARY

Diligent and detail-oriented with solid background working, overseeing and motivating staff. Professionally coordinate files, correspondence and resources to boost productivity and facilitate efficient operations.

Skilled in general office processes and optimization strategies.

7 + years Payroll and HR experience (Ceridian) . 7 + years as Administrator and also experience in solving minor Maintenance & Computer related issues.

More than 6 years experience in Human Resources (Recruitments & Payroll) and Customer Service.

SKILLS

Administrative

Reconciling bank statements

Benefits

Client

Filing

Payroll

Ability to prioritize

Administrative support

Customer service

Reconciling

Recruiting

Scheduling

Strategic decision making

Human resources best practices

Scheduling and calendar management

Team building

Conflict resolution

EXPERIENCE

DEC 2019 – FEB 2020

WARE HOUSE WORKER, TRACKER LOGISTICS

LEDUC, AB

Affixed accurate labels to customer packages to prevent unnecessary delays.

Safely operated pallet jacks and other equipment to move items to and from different warehouse locations.

Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.

Effectively communicated with all levels of staff and management.

Recognized and reported defective material and equipment.

Scanned container labels to verify contents and determine target destination using RF scanners.

Cleaned and maintained the warehouse in compliance with OSHA safety standards.

Sustained standing posture for extended periods of time over an8-hour shift.

Received deliveries and processed all incoming shipments by scanning packages and updating orders in M3 system.

Manually lifted materials weighing up to 50 pounds on a regular basis.

Aug 2012 to Jun 2019

Administrator ; Integrated Life Care - McLennan, AB

Worked on Software’s like CEREDIAN Dayforce and PowerPay.

Preparing payroll for nearly 60 employees every two weeks.

Set Up New Hire Defaults.

Hire New Employees.

Set Up and maintain the Schedule for all the employees.

Make Changes to Existing Employees.

Update Direct Deposit Information.

Produce ROEs and Change Pay Status.

Understand the Record of Employment.

Reverse Year-to-Date Figures.

Enter Manual Payments.

Adjust Accruals/Accumulators.

Adjust Employee EI History.

Federal Legislation for Statutory and Other Deductions; Types of Earnings and Deductions; Vacation.

Entitlements and Payouts, Records of Employment (ROEs).

Understand the different types of Earnings and Deductions.

Access and apply useful Government Legislation.

Understand the benefit of an accurate payroll with regards to federal legislation.

Avoid fines and penalties for non-compliance.

Manually calculate pay period CPP/QPP contributions and EI premiums Explaining about benefits offered by the company to the employees.

Taking care of employee-related daily issues, the letters they need from the company and other issues related to employee wellness. Job also includes on recruiting and scheduling of the staff, calculating and reconciling rent services for all the residents at the end of the month.

Collection of rents in the event of not paid on time.

Reconciling bank statements and looking after all the accounts and maintain books and dealing with payment of bills with different vendors & AHS, besides daily administrative work.

Filing taxes for senior residents of our facility, working as a trustee for residents and managing their finances and reporting to the Public Trustee office in case of any issues.

Job also includes regular monitoring of OH & S related issues.

Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets.

Admin Support

Mclennan, AB

Manoir du lac, Integrated Life Care/ Jun 2010 to Aug 2012

Computer Tech

Mclennan, AB

Integrated Life Care, Inc/ Jun 2008 to May 2012

Manager Payroll

H- Resource, Ameerpet - Hyderabad Jan 2007 to Jan 2008

EDUCATION AND TRAINING

Emergency Medical Responder

Northern Lakes College 2012

Slave Lake, AB

Microsoft Certified Professional (MCP) Visual Basic 5.0

ONLINE 1999

Hyderabad, INDIA, India

B.Sc: Computer Sciences

Osmania University

REFERENCES

Provided on request



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