Nicholas Hyland

**** ******* *** ***. *** Miami, FL 33133 South Miami, FL, 33143

Phone: 786-***-****

Email: adbq80@r.postjobfree.com

Qualifications Summary

Experienced and skilled in the hospitality industry; searching for a position within a successful company to utilize my skills and my professional and personal assets to enhance the overall customer experience while contributing to the objectives of my employer and grow with the company.

• Strong ability to communicate social and professional skills

• Proficiency in Brand boom, Micros POS, Microsoft Word, Excel, PowerPoint, Outlook, and Access

• 7+ Years Management Experience

• Meet productivity expectations and strive to yield and conversion

• Strong Sales skills and high quality customer service skills.

• Passion for the Arts and creative problem solving.

Employment History

BBC/ICECREAM pop up, Wynwood FL October 2018 - November 2019

Manager/Buyer

Responsible for Creating a visuals

Hiring Staff

Creating/building a stock room/ordering store supplies

Setting up Shopify accounts and training staff

Buyer for 2 seasons for the Stores brands and Also Medicom/CDG play/Neighborhood/Human Made/Murakami(KaiKai Kiki Gallery)

Responsible for finding artist to collaborate with for events like Art Basel and WMC

Product knowledge and to ensure sales team is updated with all new merchandise

Daily store activities which included and was not limited to opening and closing procedures

Payroll

Store Visuals/product shots for social media

Y-3, Miami Beach, FL February 2016 - October 2018

Sales Manager/ Assistant Buyer

• Assist the boutique Director with daily Boutique activities which included and was not limited to opening and closing procedures

• Master product knowledge and history in order to provide the best experience during selling periods

• Achieve annual KPI, sales, and productivity goals

• Assist with CRM efforts and ensure client portfolios are maintained and updated

• Support sales team daily in understanding sales obstacles as well as to help improve selling proficiency

• Ensure delivery of the highest standards of consumer service

• Responsible for visual excellence in boutique using Goyard’s standard of presentation

• Partner with Corporate and HQ in product training

• Train the sales team in all aspects of product training, selling ceremony, visual merchandising and procedures

The Standard, Miami, FL November 2014 - February 2016

Sunrise Experience General Manager

• Maintain complete knowledge of and comply with the company vision statement, all property management systems, and departmental policies/service procedures, and standards

• Responsible for ongoing training and perpetual improvement of product and work place

• Overseeing and participating in the recruiting and hiring of high quality employees

• Work with outlet managers/supervisors to provide on-going training of product knowledge, hospitality expectations, cycle and standards of service to the front of house

• Maintain accurate employee files and proper documentation including thorough, signed documentation for any and all disciplinary incidents, counseling sessions, accidents/injuries, with regards to workman compensation, termination reports and changes of status forms

• Facilitates weekly outlet meetings to discuss the business and the roles of the team in the building of the business and ideas to increase revenue

• Monitor daily labor reports and minimizing overtime

• Ensures all preventive maintenance, cleaning, and repairs are scheduled in a timely manner

The Standard, Miami, Florida October 2011 – November 2014

Pool & Well Being Manager

• Ensure guest areas are maintained at all times to hotel and design standards and expectations

• Complete bi-yearly performance reviews of all staff members

• Hold pre-shift meeting reviewing daily high profile quests, menu changes, specials and 86’s

• Staff training of product knowledge and expectations

• Scheduling

Showroom 305, Miami, FL June 2013-November 2014

Sales Manager

• Maintained multi brand Menswear showroom communicating with clients and vendors on a daily basis

• Developing business plans that strategically build multi account revenue

• Supervised daily operations of the showroom, calendar and weekly appointments

• Arranging key appointment across all channels, trade shows and special events

• Supported sales reps in opening new accounts and closing out orders

• Recommended and assisted buyers selecting merchandise based on their needs

• Maintained showroom inventory and materials including but not limited to samples and live merchandise

• Human resource responsibilities of recruiting, training, and scheduling showroom interns both full and part time

PAGE TWO, Miami, FL January 2012 - Present

Founder/ Creative Director

• Personal Apparel line

• Oversee all designs, samples, social media posts, promotions, and weekly meetings and appointments

• creative input for web design and photo shoots

• Assisted in daily Brand boom blasts and store sales

References available upon request

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