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Manager Customer Service

Location:
Winnipeg, MB, Canada
Salary:
30000
Posted:
February 12, 2020

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Resume:

YULIIA ZATSIKHA

adbq7v@r.postjobfree.com https://www.linkedin.com/in/julia-zatsikha/ +1-431-***-**** Winnipeg, Manitoba

Summary

Enthusiastic Logistics Manager offering 4 years of experience in freight cost reporting, negotiations, and building relationships with vendors. Keen ability to identify new solutions that reduce cost and improve efficiency. Fosters continuous improvement environment across warehousing, logistics, transportation and customer service operations. Demonstrated ability to build productive relationships to achieve business objectives. Strong communication skills and understanding of compliance and regulation.

Skills

Excellent interpersonal skills with the ability to take initiative, and work both independently and as part of a team

High level of dispute resolution, claims, RMA, StockRotation

Excellent problem-solving and decision-making skills

Attention to details and high level of accuracy

Skilled in Microsoft Office Suite

Project planning and scheduling

Transportation management systems

Purchasing management

Logistics oversight

Import and export operations

Experience

MUK Group Company Kyiv, Ukraine

Logistics Manager

05/2016 - 10/2019

Have working experience with vendors: Lenovo, RICOH, Extreme Networks, FUJITSU Technology Solutions, Hitachi Vantara, Juniper Networks, Commscope, Tescom, Systimax, iGuana (Kalmo Systems), Check Point, LifeSize Ysoft, Maxpower, Avigilon, Microsoft, Schneider Electric IT, Radware, Zyxel Communications, Euro IT Parts, Vertiv, Qnap, KEENETIC

Creating purchase orders on the domestic and international vendor's portals

Resolving appearing issues on booking, production, shipment and delivery stages

Make sound decisions about the collection of cargo, its consolidation and communication with the supplier's warehouse in all necessary matters

Managing transportation logistics to meet time-sensitive shipments

Check import/export documents for correctness and compliance with customs requirements

Managing billings and working with accounting to ensure timely payment of Accounts Receivable and Payable

Working with Cargo Customs Declarations, invoices, contracts and other documentation

Provided order tracking information and resolved issues when needed.

Provided product shipment delivery quality control, eliminating downtime to maximize revenue.

Monitoring compliance with the terms of the contract; signing additional agreements, terms of payment, incoterms and delivery

MUK Group Company Kyiv, Ukraine

Office Manager

08/2015 - 04/2016

Received and routed incoming calls and correspondence to promote timely communication.

Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.

Drafted professional business documents, such as Invoice, additional agreements and contracts.

Generated shipment invoices, prepared packages and set up courier deliveries for customers.

Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.

Increased office organization by developing a more efficient filing system and customer database protocols.

Wrote professional business correspondence.

Kyivstar Kryvyi Rih, Ukraine

Senior Sales Manager

09/2013 - 03/2015

Contacted private individuals or businesses by telephone to solicit sales.

Made appointments with interested customers according to schedule availability.

Provided timely, courteous and knowledgeable responses to information requests.

Monitored multiple databases to keep track of all company inventory.

Educated job applicants of expected job tasks, compensation, and benefits to set clear expectations.

Evaluated staff performance at multiple facilities and made recommendations for training improvement.

Achievements

Developed a new equipment delivery method, which accelerated the delivery drastically

Reduced costs on the input value of the goods

Developed a personal methodology for the monitoring and controlling of shipments

Managed to receive credit notes from the complex claims

Education and Training

Kryvyi Rih National University Kryvyi Rih, Ukraine

Master of Science in Software Engineering

06/2012

Kryvyi Rih National University Kryvyi Rih, Ukraine

Bachelor of Science in Software Engineering

06/2011

TRIS Translation and Interpreting Center Kyiv, Ukraine

Certificate in Consecutive English Interpreting

05/2015

MUK training center Kyiv, Ukraine

Certificate in Course of Transporting Systems

08/2015



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