Page * of *

Vera Sellers

P.O. Box **

Newark, CA 94536

510-***-****

adbq7h@r.postjobfree.com

OBJECTIVE

To obtain a position where I can utilize my proven knowledge, skills and abilities and become an asset to your organization

EDUCATION

BS/BA Business Administration, University of Phoenix 1992 University of Phoenix, San Jose, CA, 1 year left for completion of MBA SUMMARY OF QUALIFICATIONS

Strong communication and interpersonal

skills

Customer service-oriented with propensity

for excellence

Ability to work independently with

flexibility

Experienced in administrative and

telecommunications

Experienced project manager

Knowledge of Microsoft Word, Outlook,

Internet Explorer

EMPLOYMENT HISTORY

Eden YMCA, Hayward, CA 04/2016 – 10/2018

Teacher & Chef

Organized and executed essential learning activities for the students.

Help children develop healthy skills to necessary to daily living.

Created and provided healthy meals for the YMCA youth members. Self Employed, Hayward, CA 07/2013 – 04/2016

Daycare Provider

Provided a safe, fun and loving atmosphere

Organized and conducted learning activities and prepared children for kindergarten

Taught children to develop confidence, self-esteem and a love for learning Lead Generator/Sales, San Leandro, CA 03/2012 – 03/2013 Lennox/Service Expert

Generate Sales of Lennox Heaters and Air Conditioners for homes and businesses Treeview/Bidwell Elementary, Hayward, CA 08/2010 – 03/2011 Noon Supervisor

Monitor/assist children during their lunch hour

Clean serving counters, tables and chairs

Supervise and teach students communicative skills to ensure a peaceful learning environment Self Employed, Fremont, CA 12/2009 – 08/2010

Daycare Provider

Provided a safe and loving atmosphere with fun learning activities

Provided nutritious meals

Taught children to develop confidence, self-esteem and a love for learning

Prepared children for kindergarten

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EMPLOYMENT HISTORY (Continued)

Reach Services, South San Francisco, CA 04/2008 – 10/2008 Sr. Customer Order Project Manager (Contract Position)

Processed all incoming International Orders received from the requester (Order Handler)

Kept an ongoing record status of all orders

Received Firm Order Confirmation notice with completion of work being done

Assisted technician when doing testing and turn up of customers’ phone service

Answered incoming calls, update excel spreadsheet

Sent out Letter of Authority (LOA) notifications for technicians to do installations

Answered all international questions via email, updated database

Completed all cancellation of services as needed

Priced equipment and returned information to the Order Handler Pacific Gas & Electric (PG&E), San Francisco, CA 04/2007 – 04/2008 Administrative Support (Contract Position)

Managed database for Aggregator Management Portfolio Program (AMP)

Tracked and monitor data entry of contracts in the AMP database

Reserved rooms for meeting, conference call and training classes

Placed orders for company supplies

Answered incoming phone calls, assist in making travel arrangement for staff

Supported 1 manager and 13 supervisors

Deloitte & Touche, Oakland, CA 06/2005 – 04/2007

Human Resources Assistant (Contract Position)

Conducted registrations and cancellations for classroom/seminars

Completed Education Request Forms and process employees’ class credits

Ensured the timely outgoing of announcements and confirmations for class registrations

Responsible for managing attendance records for accreditation, and classroom set-up

Processed mail, file documents, send faxes, make copies, and answer incoming phone calls

Provided excellent customer service in corresponding with partners, managers and staff

Generated reports and provide them to corresponding company branches

Maintained calendars for training sessions, reserve hotel rooms for training classes

Provided high volume of backup support for Human Resource Manager AT&T, Pleasanton, CA 03/1971 – 03/2002

Supervisor/Project Manager Provisioning Department

Supervised 17 – 24 communications technicians and managed large company projects

Applied policy and procedure to make sound decisions on major technical and processing issues

Assisted in organizing and facilitating multiple training sessions

Organized and conducted weekly meetings, updating staff with new information

Accurately processed service orders for business facilities, by customer needs, expectations, and revenue

Responsible for coordinating and scheduling nationwide cutovers

Worked closely with CLSEA, Outside Workforce, and the Customer Release Center

Assisted communication technicians in reserving tie down assignment in TRICKS and CLSEA

Managed the implementation of new installations for new facilities when required REFERENCES

Available Upon Request

Contact this candidate