I’m a Certified Salesforce Consultant with *+ years of Salesforce experience. I’ve extensive Salesforce consulting experience in financial services, insurance, retail, energy, utility and technology companies.

TECHNICAL EXPERTISE

Salesforce : Sales cloud, Service cloud, Apttus CPQ, CLM, Lightning, Apex, Visualforce, Triggers, Asynchronous Apex, Integrations, AppExchange, Salesforce Communities, Wave analytics, Salesforce1, Data Migration, Sharing Rules, Service Console, Live Agent Setup, Salesforce Admin

UI/Web : HTML5, Javascript, CSS, AngularJS, jQuery, AJAX, Bootstrap

Integrations : Tibco, Jitterbit, Informatica, SOAP and Rest, IBM Cast Iron

Tools and Process : GIT, Ant, Dataloader, Agile, Scrum, Jira. Docusign, SAML JIT, Elasticsearch, SourceTree, Arcanist.

Business systems : Marketo, Oracle Financials, SAP, Netsuite, SAP, ServiceMax, CTI.

WORK EXPERIENCE

Cognizant, CA August 2019 to Till date

Technical Lead (Client – Amgen)

Key technologies - Sales Cloud, Service Cloud, Community Cloud GIT HUB, Lighting, Web services, Apex, REST SOAP, JavaScript, HTML.

Amgen is one of the world’s leading biotechnology companies. Amgen is a values-based company, deeply rooted in science and innovation to transform new ideas and discoveries into medicines for patients with serious illnesses.

Working on building the CATC application for Amgen where the Amgen customers can login to the community portal and search there accounts, contracts and contract memberships and also working on the service cloud Case management where cases can be raised by internal and external users through Web (community), Email and Phone and is assigned to Queues and users to work on the given SLA’s once the case is not resolved within SLA then it is Escalated to Manager.

For Case management working on Configuration and Customization for internal and external users visibility of Cases .

Schneider Electric,Fresno,CA August 2018 to July 2019.

Sr.Salesforce Developer

Key technologies - Sales Cloud,Service Cloud, GIT HUB, Lighting, Web services, Apex, REST, SOAP, Javascript, HTML.

PELCO by Schneider Electric is a product based company of video surveillance and security solutions, providing our customers the information necessary to make real-time, business-enabling decisions. From the recently introduced VideoXpert video management platform to our industry-leading selection of IP cameras and accessories, PELCO is committed to designing and delivering a broad range of high-quality, IP video security products and systems complemented with an unparalleled level of customer support and services.

Responsibilities:

Liaises with internal client to understand system requirements and translates requirements to fit application features.

Delivers multiple global projects applying various phases of SDLC with onshore, offshore, nearshore teams along with remote team members across different time zones.

Utilized agile methodology for software development by executing sprints.

Collaborates with key stake-holders and other team mates to set specifications for new applications.

Designs creative prototypes according to specifications.

Typically, codes, tests, debugs and implements complex software applications using object oriented programming concepts.

Write high quality source code to program complete applications within deadlines.

Performs unit and integration testing before launch.

Conducts functional and non-functional testing.

Troubleshoots and debugs applications.

Evaluates existing applications to reprogram, update and add new features.

Develops technical documents and handbooks to accurately represent application design and code.

Breaks down program specification into its simplest elements and translates logic into a programming language.

Works as part of a team, writing specific program sections, increasing program operating efficiency and adapting to new requirements, as necessary.

Used standard programming and documentation methodology.

Managed relationships between business partners, End Users,stakeholders and other teams of the organization, to address technical issues.

Contributing to continuous improvement for software applications.

E & J Gallo Winery, Modesto, CA. APRIL 2018 to July 2018.

Sr. Salesforce Consultant

Key technologies - Salesforce communities, GIT HUB, Lighting, Web services, Apex, REST, SOAP, Javascript, HTML.

Gallo is a wine company where I worked on building lighting pages for agent facing calling web services with REST SOAP API calls and getting details of the orders made on other webservices(EP and Lamda) and showing on UI.

Responsibilities:

●Worked on Service Cloud and Sales cloud including Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements.

●Worked closely with sales team and Business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).

●Designed, and deployed Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit application needs.

●Strong Expertise to work with Batch Apex, Apex classes, Apex Triggers, Web services with HTTP/SOAP message communication.

●Implemented Salesforce Lightning Components for large set of users within the organization.

●Upgrading the custom app which is available in classic into lightning app.

Involved in development of Lightning components and Lightning apps to provide better

and more interactive interfaces to end users, which help in sales enhancements.

PRUDENTIAL CORP, Sunnyvale, CA. JULY 2017 to MARCH 2018.

Sr. Salesforce Consultant

Key technologies - Salesforce communities, GIT HUB, Lighting, Web services, Apex, REST, SOAP, Javascript, HTML.

Prudential is a insurance company where I worked on building lighting pages for agent facing calling web services with REST SOAP API calls and getting data and showing on UI .

Responsibilities:

●Assist the business stakeholders during UAT and the QA team in thorough regression testing and analysis of the applications.

●Strong Expertise to work with Batch Apex, Apex classes, Apex Triggers, Web services with HTTP/SOAP message communication.

●Implemented Salesforce Lightning Components for small set of users within the organization.

●Upgrading the custom app which is available in classic into lightning app.

●Involved in development of Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.

●Build custom pages using lightning app builder for Salesforce1 mobile app, for using it in lightning experience.

Lincoln Financial Group, Fresno, CA Feb 2017 to June 2017

Sr. Salesforce Consultant

Key technologies - Salesforce communities, ICE data services, Jitterbit, Data migration, AppExchange.

Lincoln Financial Group provides insurance, investment and wealth management solutions. I worked on service cloud and built customer community for portfolio management.

●Customer community on Lightning: I built Customer community on lightning where customers can login, view their portfolios, make changes, contact their financial advisor and setup appointments. I also worked on integration with ICE data services for syncing portfolio data and get real time portfolio updates. Responsibilities:

●Assist the business stakeholders during UAT and the QA team in thorough regression testing and analysis of the applications.

●Strong Expertise to work with Batch Apex, Apex classes, Apex Triggers, Web services with HTTP/SOAP message communication.

●Implemented Salesforce Lightning Components for small set of users within the organization.

●Upgrading the custom app which is available in classic into lightning app.

●Involved in development of Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.

●Build custom pages using lightning app builder for Salesforce1 mobile app, for using it in lightning experience.

Brightstar corporation, Libertyville, IL June 2015 - Jan 2017 Sr. Salesforce Consultant

Key technologies - Apttus CPQ/CLM, Lightning, Customer Community, Oracle ERP, ServiceMax, MobileIron MDM, Visualforce, Apex, Batch jobs, Web services, HTML5, Javascript, TIBCO, Informatica

Brightstar distributes cell phones and also run buyback programs(eg: Apple store). I worked on

Sales cloud, mainly on quoting for Brightstar for 3 business units - Enterprise, Carrier and Retail

●Apttus CPQ/CLM - I implemented Apttus CPQ, product and pricing setup, Advanced workflow approvals, Pricing callbacks, Order management, Revenue recognition and billing with Apttus CPQ for creating quotes for carriers, enterprises and retail. I also worked on integrations with Oracle ERP for invoicing and accounting.

●Enterprise MDM portal - I built salesforce customer community on Lightning for Enterprise customers to view, add, activate and deactivate devices on their enterprise portfolio. I built integrations with ServiceMax for work orders, MobileIron for MDM and Apttus assets for asset management and Oracle Financials for billing data.

Responsibilities:

●Experience in Apttus X-author tool for building the proposal and agreement templates per the business needs and used Apttus X-Author for redlining and content negotiation as a part of scope.

●Involved in replacing existing legacy quoting engine with Apttus CPQ package, customize and build integrations with existing functionality and was focused on lead to cash cycle.

●Customization of Apttus product by using Salesforce.com features like Triggers, VF pages and Controllers.

●Implementation of Products, Product Attribute groups, Product Attribute Rules, Product Attribute Matrices, and Constraint Rules and Setting up Apttus Approval Processes.

●Data load using X-Author for excel app and document generation using X-Author for word.

●Develop and maintain validation rules, custom workflow, approval processes, advance approvals (Apttus).

NiSource, Columbus, OH Dec. 2010 - June 2013

Sr.Salesforce Consultant

Key technologies - Apex, VisualForce, Service cloud, Ingenious CTI, Batch jobs, web services, Triggers, Workflows, Data loader, Bootstrap, AngularJS, HTML5, Javascript

NiSource is one of the largest fully regulated utility company that operates as Columbia Gas and NIPSCO brands. I worked on the Service cloud project for contact center setup and built customer communities.

●Customer Portal - I built customer community using responsive UI and AngularJS to show customer energy consumption, billing and also created credit card processing integration with Cybersource

●Contact center - I worked on setting up Ingenious CTI integration, service console and call center setup for customer call center. I also build service console for case management, setting up work orders in ServiceNow, billing integration with SAP.

Responsibilities:

●Worked on Service Cloud including Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements.

●Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).

●Designed, and deployed Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit application needs.

●Involve in Customer support activities by enabling service cloud and case automation process by setting up queue, assignment, auto response and case escalate rule.

●Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.

●Implemented end-to-end Sales Cloud process using Leads, Account, Contacts and Opportunities.

Moody’s Analytics, New York. Aug 2007 - Nov 2010

Salesforce developer

Key technologies - Visualforce, Apex, Batch jobs, web services, Triggers, Workflows, Process builder, Data loader, Metadata deployment, jQuery, AngularJS, TIBCO, SAP, JavaScript, REST, SOAP, HTML5, AJAX, CSS, Java.

Moody’s provides economic research regarding risk, performance and financial modeling, as well as consulting, training and software services. Moody's Analytics is composed of divisions such as Moody's KMV, Moody's Economy.com, Moody's Wall Street Analytics, the Institute of Risk Standards and Qualifications, and Canadian Securities Institute Global Education Inc.

●Service console - I worked on service cloud enhancements to enrich customer experience and convert more calls into sales. I worked on LinkedIn and social media integration, news and weather information and integration into service console.

●Renewals management - I also worked on project to manage subscription renewals. This involved automatic creation of renewal opptys, renewal pricing setup, Early warning system to prevent customer attrition. I integrated with backend analytics system to gather customer’s consumption trends and populate in Salesforce.

Responsibilities:

●Actively involved with Business analysts, other developers, involved in enhancement of business modules using Standard and Custom Objects, formula logic, APEX classes, Triggers, Test Methods and writing SOQL queries.

●Developed various customized solutions like retail portal, Customer Portal, Inventory Management system, Customized Order Management, Order Processing and Billing applications using FORCE.COM, Visual-force and Apex.

●Created various profiles and configured permissions based on organizational hierarchy requirements.

●Used Force.com REST API Web services and Outbound Messaging for implementing web services to integrate External systems and websites.

●Integrated App exchange applications to make service cloud more efficient and worked on service cloud, supporting cases, developed workflows and triggers for automated case resolutions.

EDUCATION AND CERTIFICATIONS

Bachelor’s Degree in Computer Science Engineering, JNTU University Hyderabad.

Certified Salesforce Platform Developer 1.

Quote-to-Cash Certification by Apttus.

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