CONTACT

Address : Salmiya,Kuwait

Phone : +965-********

Email : adbq5e@r.postjobfree.com

SKILLS

Superior attention to detail.

Commercial awareness.

Multi-tasking

Team work

Inventory management.

Problem solving

Flexibility .

Quality control .

TRAINING AND

CERTIFICATION

Food And beverage service training

Level 3 Food Safety training.

Certified Starbucks coffee master.

Starbucks manger trainer.

Basic bakery training.

Ms Office.

Thakur Sunuwar

PROFESSIONAL SUMMARY

Enthusiastic and hard working store manager with 5 years of experience managing a high –quality and fast-paced café. Ability to motivate and train staff to the highest standards of customer service, ensuring increased customer satisfaction, Minimized store COGS, reduced staff turnover rate, and rise in sales through up selling techniques.

WORK HISTORY

Store Manager - Starbucks sheikha complex 06/2016 to Current Alshaya Group – Kuwait

Delivered outstanding customer service by creating friendly environment, providing quality products, maintaining cleanness of store and being role model for all team.

Consistently exceeded yearly sales goal 6% by training, motivating, mentoring and providing feedback to store team.

Conducted performance appraisals to assess training needs and build career path of team ( successfully developed and train 4 supervisors, 3 Assistant manager and 3 barista trainer as role of manager trainer )

Conducted monthly food safety audit by using self audit checklist and take action to ensure all team follow food safety and hygiene standard all time, achieving a score of 92.5 % from food safety and hygiene audit in 2019.

Implemented and revised inventory management system focused on store PAR level and ordering techniques to reduce food waste and stocks lost, resulting achieved 77 % store margin.

Complete store administration including staff schedule, yearly vacation plan and ensure complies with company policies and procedures.

Planed, identify, communicated, and delegated appropriate responsibilities and practices to Store Partners to ensure smooth flow of Operations.

Constantly reviewed Store environment and key business indicators to identify problems, concerns, and opportunities for improvement and took necessary action with approval of area manager.

Asistant Manager - Starbucks Marina Mall 04/2015 to 05/2016 Alshaya Group – Kuwait

Ensure customer focus is prioritized.

Implemented and reviewed all stock loss prevention controls and developed practices specific to need of store.

Ensure communication is effective throughout store and back to Store Manager and brand team including product knowledge.

Managed a team including; coaching, motivation, development plan feedback and training.

Prepared weekly analysis of commercial reports and implemented action plans.

PERSONAL DETAILS

Name Thakur Bahadur Sunuwar

Nationality Nepali

Date of birth 12 march 1982

Passport expiry 11 may 2023

Visa Article 18

Language English

Shift Supervisor - Starbucks Flagship. 04/2012 to 04/2015 Alshaya Group – Kuwait

Delivered outstanding customer service.

Ensure operational Policies and Procedure are adhered to at all times.

Lead and motivated a team through understanding and development in a positive way.

Delegated task to team as per daily shift plan.

Prepared daily stock ordering.

Set target in shift and celebrate achievement with team. Barista - Starbucks Al Bidda 12/2006 to 04/2012

Alshaya Group – Kuwait

Welcomed every customer with friendly manner and make suggestive selling by introducing new product as well as sharing ingredient of product.

Confidently operated POS system and used correct payment method as per customer.

Organized and maintain store cleanness as by following brand standards.

Prepared Quality beverage as per standard and farewell customer with smile and eye contact.

Worked as team and support new staff for training on duty.

Followed company polices and food safety standard during shift. Waiter 11/2003 to 04/2006

Hyatt Regency Hotel Kathmandu Nepal

Welcomed guests and promptly attended to tables.

Served food and beverages to guests making recommendations if needed.

Shared menu knowledge to assist guests with questions and special requests.

Recorded transactions in the MICROS system correctly and timely

Check-in with guests to assure satisfaction with each course and beverage.

Cleaned tables, completed closing duties and re-stocked tableware and other supplies

EDUCATION

Bachelor of Arts : Economics, 2006

Tribhuwan University - Kathmandu, Nepal

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