Anthony Patella

Atlanta, GA 813-***-****

adbq5a@r.postjobfree.com https://www.linkedin.com/in/anthonypatella/

Transformative IT Director

Operations & IT leader with a proven record of creating innovative technical solutions to drive strong growth

Tech-savvy professional with solid business acumen and a history of delivering strong bottom-line results. Visionary leader able to align IT strategy to corporate goals while enhancing operational efficiencies, improving processes and reducing costs. Innovative problem solver with a detail-oriented approach to guiding complex projects from start to finish based on the latest technologies and best practices. Collaborative team player with a reputation for building, empowering and motivating top-performing teams.

Areas of Expertise

IT Strategy & Management

Financial Management

Cross-Functional Team Leadership

Operations Management

Project Management

Business Continuity

Data Center Operations

End-User Services

Crisis Management

ITIL

Mobility Management

Vendor Management

Endpoint Management

Managed Services

Cyber Security

SaaS

Risk Management

Disaster Recovery

Software Development Life Cycle

Cloud Computing

Process Improvement

Professional Experience

CompuCom, Atlanta, GA

Program Director (2012 – 2019)

Oversaw multiple highly complex ITSM services programs valued at up to $50M for high-profile clients and led a 149-member global, cross-functional team providing technical services and solutions for more than 24K end users. Directed the Project Management Office (PMO) and mentored seven service delivery managers and five project managers to ensure implementation of best practices while delivering quality technical projects on-time and on-budget. Identified and managed potential risks and resource constraints to minimize impact to project schedules. Monitored key performance indicators (KPIs) and infused a continuous improvement mindset throughout the IT organization.

Selected Accomplishments & Projects

Generated $1M in program cost savings and an 8% increase in program margins through continuous improvement initiatives.

Doubled the number of monthly technology refreshes with technology refresh program KPI achieving 4.7 on a five-point scale.

Reduced call volume by 12%, slashed call times by 50% and increased chat volume by 6% based on enhancements created after careful analysis of service desk analytics.

Created a more than $2M revenue stream with the implementation of a partner SMB security program.

Achieved 50% increase in VDI capacity based on comprehensive analysis and troubleshooting of capacity challenges in client cloud environments.

Successfully managed service level agreements (SLAs) to accomplish above 97% of Patch, Mobility, Message and Collaboration Services SLAs.

Fiserv, Inc., Waltham, MA

Director of Data Center Operations (2008 - 2012

Led a 17-member team in delivering 24/7 data center operations, IT initiatives and application development for a Software as a Service (SaaS) organization. Defined corporate IT strategy and established IT road maps to assure optimal service quality, fiscal accountability and operational excellence. Created gap plan and established strong security measures, including firewalls, DMZ, intrusion detection, content filtering, vulnerability scanning, antivirus management and Layer 3 switching. Garnered leadership support for complex projects and process changes to maximize availability, integrity and confidentiality of multiple IT systems. Ensured compliance with relevant software standards. Designed annual disaster recovery and business continuity plans.

Selected Accomplishments & Projects

Achieved approximately $1M in contract savings and a 40% reduction in networking costs with the implementation of new WAN technology.

Improved call tracking and elevated initial call close rate to more than 88% through an upgraded ticketing system.

Oversaw multiple Data Center infrastructure projects to improve efficiency, including enhancement of UPS systems to increase use by 50% and upgrades of HVAC system to achieve 18% improvement in efficiency and greater temperature consistency.

Implemented the first formal Change Control Board (CCB) for improved incident, change and problem management.

Expanded internal private cloud virtualizing more than 200 Windows servers and phasing out 98% of legacy systems to generate greater efficiency and up-to-date technology systems.

Spearheaded the development of an XP legacy in-house application to integrate with a private cloud for operation as a multi-tenant SaaS offering.

Enhanced Software Development Life Cycle (SDLC) with the integration of Microsoft's cloud development tools to replace outdated in-house software versions.

Education

Coursework in Business Management,

Nichols College, Dudley, MA

Associate of Science, in Electronic Engineering,

Quinsigamond College, Worcester, MA

Professional Development

ITIL v3

Agile

Cloud Computing

Cloud Technology Services and Security

Wireless Solutions

Advanced Technologies

Acquisitions Strategies

IP & Telecommunication Certifications

Cisco Systems Voice Technologies

Certifications

Computer Engineering Certificate, Sylvania Technical Institute, Waltham, MA

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