Pharmacy Manager

Heidi S. Dougherty, M.B.A., R.Ph.

adbq54@r.postjobfree.com

610-***-****

Professional Summary

·Senior Healthcare Pharmacy Executive with 25 years of progressive leadership experience in healthcare

·CPOE/EMR/MCR Implementation Specialist

·Population Health Program initiatives Specialist

Professional History

Einstein Care Partners October 2018 - Present

Director of CHF Care Transitions Telehealth Program

•. Developed and implemented CHF program to reduce 30 and 90 day preventable

Readmissions to realize positive ROI

•. Provide direct care and support for other clinical teams providing care for patients with

complex needs and multiple chronic medical conditions

•. Developed, implemented and executed innovative population health clinical initiatives

such as transition care management, remote monitoring, complex care management

and comprehensive medication management

•. Collaborate with internal and external teams around data analysis to address

adherence, high risk medication use, quality and polypharmacy

•. Serve as a resource to suggest pharmacotherapy alternatives to providers to enhance

compliance, reduce potential errors, reduce risk of adverse drug events and to

minimize cost burden

•. Work collaboratively as a subject matter expert about medication management

strategies with clinical, operations and analytics team members

•. Make patient specific therapeutic recommendations and monitoring plans based on the

patient’s overall picture

•. Provide discharge counseling utilizing appropriate teaching aids on their

pharmacology regimens

•. Perform in person, phone, video and electronic communication counseling with

patients emphasizing adherence, minimization of adverse events and refill instructions

•. Participate In multidisciplinary rounds to discuss patient centered care plans

Einstein Healthcare Network August 2015 - October 2018

Manager of Clinical Information Systems

·Responsible for managing key project initiatives to successful completion and manage ongoing operations team

·Project responsibilities include: needs analysis, system evaluation and selection, development, implementation and post implementation support.

·Manage cross-functional teams, and large-scale implementations with multi-million dollar budgets.

·Primary contact with software vendors, implementation teams and other AEHN staff for implementation and operational needs.

·Provides status updates to Senior Management.

·Ability to use and develop detailed project plans, as well as other standard project management tools and techniques.

·Operational responsibilities include: managing and prioritizing incoming user requests for system optimization

·Represent IS concerns in user workflow discussions.

·Identify the clinical data requirements of the patients across the Healthcare System, and work with Informatics team to coordinate the advancement of clinical information systems to satisfy these data requirements.

·Supports initiatives to promote effective process design, development, and implementation of the Electronic Medical Record and other technologies.

·Work extensively within the Cerner pharmnet application

·Newberry County Medical Center, Newberry, SC May 2014 – August 2015

Senior Pharmacy Informatics Deployment Specialist

Project manager for build of CPOE with a best practice approach within Meditech CS 6.x environment

·PHA Drug dictionary clean up and order string and order set build for CPOE utilizing POM module.

·Successful implementation of Version 1 Allergy conversion to Version 2.

·RXM dictionary clean up and build with emphasis on Med Rec forms; Discharge Summary and E-Prescribing

·Successful implementation of Dr. First E-Prescribing

·Medication order set and order string build (keeping a best practice approach)

·Build rules to meet Quality Assurance initiative for Meaningful Use Stage 2 requirements.

·Minimized patient safety issues by devising innovative ideas to expeditiously identify incorrect doses and units of measure by using SQL queries and Excel.

·Established 99% armband and medication barcode scan rates and 70%+ electronic orders on unique patients to meet thresholds

Ephrata Community Hospital, Ephrata, PA March 2014– May 2014

Senior Deployment Pharmacy Consultant BMV, EDM

Augmenting existing team to implement BMV module, CPOE and E-Prescribing in the ED within Meditech CS 5.6.6 environment.

·PHA Drug dictionary clean up and order string and order set build for CPOE utilizing PCS module.

·RXM dictionary clean up and build with emphasis on Med Rec forms; Discharge Summary and E-Prescribing

·Medication order set and order string build (keeping a best practice approach) with rules up and running.

·Evaluation/verification bedside medications

·Scope project (process, equipment needs, etc.),

·Present project plan.

·Build/implement the module.

·CPOE and Priority Pak 8.

Oconee Regional Health System, Milledgeville, GA 2013 - 2014

Meditech Build Analyst /Pharmacy Consultant BMV

Dictionary Clean up and then mapping following an RXM expunge, CPOE order sets.

·Upgrade from Magic to to C/S version 5.66.

·Build in RXM/AOM, PHA and CPOE.

·PCM and EDM as Client moved to PDoc for outpatient and then inpatient.

Community Health Systems 2011- 2013

Clinical Informatics Implementation Specialist

Experience in Meditech, build and maintenance of Medication Orders, Predefined Medications and Order sets hospital wide

·Prepared pharmacy drug master file for extract from HMS to Cerner Pharmnet

·Facilitated build of physical units, routes, frequencies, templates and schematics

·Facilitated formulary extract from pharmacy system

·Prepared formulary worksheet for upload

·Built medications in Meditech, including but not limited to build of medication/IV services, units of measure, compound medications and pharmacy sigs

·Validation, order/order set build, unit testing integration of uploaded medications, go-live implementation and support post implementation

·Used phadbtools.exe to build, edit dispense categories, virtualize order sentences as well as building and configuring order entry formats, requisition routing.

·Use of Med Manager, Formulary Manager, Pharmacy, Charge/Credit, Pharmacy Batch Dispense, and Pharmacy Batch Report tools

·Participated in testing Cerner Applications during upgrade process, basic CCL knowledge.

·Established 99% armband and medication barcode scan rates and 60%+ electronic orders on unique patients to meet thresholds.

Responsible for implementation of remote order entry pharmacy systems which allowed hospitals 24-hour pharmacy coverage to meet patient safety and medication perspective drug review standards of care, including the management of all lines of business in the pharmacy to ensure cost-effective and efficient operations to meet Corporate Compliance Program goals and to meet and exceed quarterly and annual revenue growth goals as well as clinical and service standards of performance

Apex Systems 2010- 2011

Patient Keeper CPOE/MCR/HMS

Clinical Informatics Implementation Specialist

CPOE, Barcoding, EMR, MCR Implementation

·Facilitated the standardization of order set content and preparation for the introduction of order sets in pre-electronic environment

·Validation, order/order set build, unit testing integration of uploaded medications, go-live implementation and support post implementation for Patient Keeper CPOE and Mobile Clinical Results

·Built medications in PK, including but not limited to build of medication/IV services, units of measure, compound medications and pharmacy sigs

E-PharmPro 2008 - 2010

Clinical Informatics Implementation Specialist

·Long-Term Care Medication Management Specialty Consultant

·Chair for the P & T Committee successfully implementing and sustaining automatic therapeutic exchanges such as IV to P0 conversions and other cost-containment programs

·Responsible for development, analysis, and oversight of the budget promoting successful delivery of on-time/on-budget launches while supporting all sales channels, including partners

·Led the development and execution of all marketing communications programs and materials, including content development, web site content, design, social media, collateral systems, newsletter, online and print advertising, and support materials for events in order to drive brand awareness and sales

·Responsible for product launch process and go-to-market plan development from a clinical perspective while meeting the needs of the Communications Department

·Metrics: 20 - 40% reduction in drug costs measured by PPD

Home Solutions Infusion Therapy – Somers Point, NJ 2007 to 2008

Vice President of Sales – Marketing and Business Development

·Responsible for the management of the Mid-Atlantic region, including but not limited to, PA, NY, NJ, DE, and MD

·Collaborated with Senior Management Division Chiefs (CEO, CFO, COO, VP of Operations and Executive VP of Business Development) in the development, implementation, and execution of a strategy for planning, forecasting, improving sales percentage growth within the entire region ensuring the organization meet the needs of patients in a timely and cost-effective manner

·Responsible for start-up and expansion of two branch locations, including the development and training of 25 leaders, including Regional Sales Directors, Senior District Managers, Regional Field Team Leaders, and Case Managers

·Responsible for design, implementation and follow-up of affinity programs providing practice performance benchmarking data through an extensive set of real time reporting tools that enabled medical practices to monitor their performance and professional service firms to be more effective

·Developed all clinical policies/procedures and educational materials, including webinars, conferences, KOL bureaus, and traditional training (group/individual) for the entire home infusion/home care staff, including C-level executives, pharmacists, nurses, case managers as well as clinical liaison for the entire team

·Metrics: Increased revenue in each district by an average of 12 - 18%

Thomas Jefferson University Home Infusion – Philadelphia, PA 2001 to 2007

Clinical Charge Pharmacist

·Successfully delivered evaluation and suitability of patients for home care; focused on the design, monitoring, and evaluation of patient-specific pharmacy care plans for the pharmacotherapy of patient needs

·Responsible for the design and oversight of educational programs, including disease state management and medication management processes for staff, medical professionals, and patients

·Full conversion from HMS to Meditech Validation, order/order set build, unit testing integration of uploaded medications, go-live implementation and support post implementation

·Built medications including but not limited to build of medication/IV services, units of measure, compound medications and pharmacy sigs

·Prepared pharmacy drug master file for extract from HMM

·Facilitated build of physical units, routes, frequencies, templates and schematics of workflow

·Facilitated formulary extract from HMM pharmacy system

·Prepared formulary worksheet for upload into Meditech

·Metrics: Growth of 150% in total patients served

Key Achievements

t

Achievements and Outcomes

Healthcare Management Associates

Patient Keeper CPOE/MCR/HMS

Clinical Informatics Implementation Specialist

CPOE, Barcoding, EMR, MCR Implementation

Facilitated the standardization of order set content and preparation for the introduction of order sets in pre-electronic environment

Validation, order/order set build, unit testing integration of uploaded medications, go-live implementation and support post implementation for Patient Keeper CPOE and Mobile Clinical Results

Built medications in PK, including but not limited to build of medication/IV services, units of measure, compound medications and pharmacy sigs

Prepared pharmacy drug master file for extract from HMS

Facilitated build of physical units, routes, frequencies, templates and schematics of workflow

Facilitated formulary extract from HMM pharmacy system

Prepared formulary worksheet for upload into HMM

Responsible for implementation of remote order entry pharmacy systems which allowed hospitals 24-hour pharmacy coverage to meet patient safety and medication perspective drug review standards of care, including the management of all lines of business in the pharmacy to ensure cost-effective and efficient operations to meet Corporate Compliance Program goals and to meet and exceed quarterly and annual revenue growth goals as well as clinical and service standards of performance

Community Health Systems

Clinical Informatics Implementation Specialist

Experience in HMS/Medhost, Cerner, Meditech, build and maintenance of Medication Orders, Predefined Medications and Order sets

Prepared pharmacy drug master file for extract from HMS

Facilitated build of physical units, routes, frequencies, templates and schematics

Facilitated formulary extract from pharmacy system

Prepared formulary worksheet for upload

Built medications in Meditech, including but not limited to build of medication/IV services, units of measure, compound medications and pharmacy sigs

Facilitated the standardization of order set content and preparation for the introduction of order sets in pre-electronic environment

Validation, order/order set build, unit testing integration of uploaded medications, go-live implementation and support post implementation

Built medications including but not limited to build of medication/IV services, units of measure, compound medications and pharmacy sigs for hospital wide implementation (including EDM and outpatient)

Prepared pharmacy drug master file for extract

Facilitated build of physical units, routes, frequencies, templates and schematics of workflow

Facilitated formulary extract from HMM pharmacy system

Prepared formulary worksheet for upload into Meditech

Thomas Jefferson University Home Infusion

Senior Clinical Charge Pharmacist/Project Manager

Managed pharmacy support staff within a health system to provide the infusion specialty pharmacy care of 300 - 400 clients per month and the oversight of investigator- sponsored trial programs

Proficient in facilitating positive outcomes from paper based to electronic based clinical practice

Built Pick lists and order sets in Pharmacy System

Built medications in Meditech, including but not limited to build of medication/IV services, units of measure, compound medications and pharmacy sigs

Validation, order/order set build, unit testing integration of uploaded medications, go-live implementation and support post implementation

Prepared pharmacy drug master file

Facilitated build of physical units, routes, frequencies, templates and schematics of workflow

Facilitated formulary extract from HMM pharmacy system

Prepared formulary worksheet for upload into Meditech

Education and Professional Development

M.B.A. Executive

Saint Joseph’s University

B.S., Pharmacy

Temple University

Licensure

Commonwealth of Pennsylvania

Commonwealth of Florida

Honors/Affiliations

Alpha Epsilon Lambda Honor Society

Beta Gamma Sigma International Business Honors Society

Frank J. Corbett Healthcare Marketing Scholarship

St. Joseph’s University Academic Excellence Achievement Scholarship

Thomas Jefferson Health System STARR Award/Thomas Jefferson Achievement Award

American Society of Health Systems Pharmacists

American Society of Consultant Pharmacists

American Pharmaceutical Association

Pennsylvania Pharmaceutical Association

National Hemophilia Foundation

National Home Infusion Association

Committees

Medication Safety Task Force

Patient Safety Committee

Chemotherapy Process Improvement Committee

End of Life Nursing Education Consortium

PAMS Continuing Education Committee

Patient Satisfaction Committee

Quality Council

Pharmacy and Therapeutics Committee

Teaching Experience furnished upon request.

Contact this candidate