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Customer Service Care

Location:
Cambridge, NS, Canada
Posted:
February 12, 2020

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Resume:

KIMBERLY BROWN

*** ********* ****, ********* ** N3H 1B2

647-***-****

adbq4p@r.postjobfree.com

OVERVIEW

Highly motivated personable professional with over five years of accounts receivable experience, who thinks critically and act logically with excellent organizational and problem-solving skills to evaluate and solve wide range of situations. Proven ability to maintain precise records and proficient in a number of accounting applications. Areas of strength include;

Reconciliation

Account management

Organizational Skills

Computer Literacy

Efficient billing system

ability to multitask

Accounts Receivable

Journalizing

Exceptional verbal and written communication skills

Time Management Skills

Sales tracking and reporting

produce quality work

COMPUTER SKILLS

SalesForce, Netsuite, Customer Relation Manager CRM, Yardi, JDE, Quick Books,

Skilled in creating reports and spreadsheets using pivotal tables, Vlookup, charts Macro and formula functions

Microsoft Outlook, Lotus 1-2-3, Microsoft Words, Excel, PowerPoint, Access,

PROFESSIONAL EXPERIENCE

Senior Billing Accountant

Lone Wolf Real Estate Technologies, Inc., Cambridge, ON (Nov 2018 – Present)

Process changes on client accounts including adding new services and products and decommissioning cancelled products.

Issue invoices and bills, and send to customers through various channels.

Process batch bank payment files and apply bank returned items to customer accounts.

Receiving, researching and resolving a variety of internal and external inquiries concerning account status

Complete month-end, quarter-end and year end closing activities.

Property Accountant

Rez-One Management, Waterloo, ON (Sept 2017- Nov 2018)

Handle full-cycle accounting for all properties within portfolio

Provide accurate and timely financial information as required internally by management

Reconciliation of all balance sheet accounts and produce monthly financial statements and supplementary reporting schedules as required

Ensure all HST and other legislated taxes and assessments are reconciled and remitted

Monthly bank reconciliations including follow up and correction of outstanding items

Prepare financial reports by collecting, analyzing, and summarizing account information.

Monitor and review monthly receivables for accuracy, adjustments, and/or corrections

Supply tenant analysis and statements of account as required

Monitor and review accounts payable coding for accuracy

Accounts Receivable Accountant

Morguard Investments Ltd, Mississauga, ON (April 2016 – Sept 2017)

Ensure timely and accurate collection and recording of rents and other revenue as well as various types of fees for the assigned portfolio of properties.

Ensure all payments and accounts receivable information are recorded on a daily basis, while reviewing and reconciling various deposits and free rent entries.

Analyzes miscellaneous revenue accounts on a monthly basis and prepare reports to management on the status of accounts receivables and any outstanding accounts.

Reviews and prepares necessary rental adjustments as they relate to lease documents received from the lease administration.

Prepare monthly, quarterly and annual balancing of Step-up Rents Accruals (FASB) and Security Deposits to ensure reporting requirements are accurate, complete and in accordance with GAAP and company’s policies and procedures.

Prepares and complete charge back invoices, percentage rent report process and sales overage billing for sites.

Prepare monthly General ledger, sub ledger and Bank Reconciliation for month end.

National Accounts Billing Accountant/ Accounts Receivable Supervisor

Aramark Canada LTD, Toronto, ON (Apr 2011- Aug 2016)

Refreshment service provide 12,000+ customers Nation wide 70+ National Accounts

Assign and supervise accounts in order to provide cash flow and bottom-line profitability.

Prepare financial reports by collecting, analyzing, and summarizing account information.

Generates revenue reports to monitor and work the AR for timely collections.

Daily processing of payments include: return checks, credit card payments, EFT payments, credit and debit memos, refund checks, and adjustments.

Match and batch bank deposits from all customers and reconcile deposits.

Prepare and submit monthly consolidated invoices for National and Key accounts.

Monitor Past due receivable and provide weekly Status report analysis and reporting.

Enrollment Service Representative

Centennial College, Scarborough, ON (Feb 2009-Feb 2010)

Responded to a wide variety of regulatory, general and detailed information request regarding various college programs, subject offerings and services.

Delivered professional excellence customer service while addressing the needs of diverse and multi-cultural mix of internal and external clients.

Processed payments for various college services and continuously verify, update, monitor, and preserve integrated electronic records.

Update and Maintain student records in the Academic Information System (AIS)

Collection Officer

Royal Bank Financial Group, Mississauga, ON (Sept 2008 – Dec 2008)

Collected on early stage delinquencies for RBC Financial Group Visa products, in order to minimize the bank’s exposure to loss.

Communicated with the customer over the phone to obtain all necessary and relevant information to reach a mutual agreement for the payment of their debt.

Explained and provide information in regard to being delinquent and all the consequences on the phone while ensure there is a balance between quality Customer Care and effective collections techniques.

Information Assistant

Centennial College, Scarborough, ON (Feb 2005 – Aug 2008)

Explained College policies, processes and programs inquiries.

Provided general academic information; application and academic deadlines; admissions and graduation procedures, OSAP and bursary application processes.

Completed bi-weekly time sheet for payroll.

ACCOMPLISHMENTS

Reduced A/R aging from an average of +10% to 3.32% below 6% Bench mark

Create Reconciliation worksheet to reconcile EFT payment for Department and Head office

Develop standard A/R past due notice template

EDUCATION

Financial Services Advanced Diploma (Jun 2009)

Centennial College, Scarborough, ON

Business Administration Accounting Advanced Diploma (Dec 2007)

Centennial College, Scarborough, ON

AFFILIATION/CERTIFICATION

National Collectors Certificate 2016

UK Bribery Act and Other Anti-Corruption Laws certification Jul/2015

WHMIS Training Certificate Dec /2016

Accessibility for Ontarians with Disabilities Act Dec/2016

Centennial College Board of Governor Student Representative 2007-2009

Centennial College Audit Committee 2007-2009

Centennial College School of Business Class Representative 2007-2008



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