ALISANN FARLEY

** ******* ****, *******, ** ***** 716-***-****

adbq4n@r.postjobfree.com

PROFESSIONAL HIGHLIGHTS

● Recognized for professionalism, positive mental attitude, commitment to excellence and demonstrated ability to communicate and interact effectively with senior management, associates, and customers.

● Broad-based qualifications in administrative, billing and business support functions. Reliable and dedicated.

● Exceptional organizational skills; work effectively under pressure and stress. Prioritize workload and multi-task. Conscious of deadlines; possess a good sense of urgency.

● Computer proficiency on Windows platform includes MS Office applications; insurance programs including Applied and AMS as well as SAP billing. Extensive office experience including data entry/transcription; 16-line switchboard; Medicare Certified and confidential correspondence.

● Use of KVD, RECWEB, CMOD, MISER, Microsoft Excel and Word, Outlook, Empower, Black Knight(MSP) PROFESSIONAL EXPERIENCE

Date of Employment:July 2019- present

Progressive Technology Systems, Williamsville, NY

Accounting associate

● Purchase all office supply needs (Inventory control, Cost management)

● Answer in- bound calls and handle efficiently & appropriately

● Implement procedures for retention, protection, retrieval, transfer, and disposal of records

● Process outgoing mail and FedEx packages

● Maintain office efficiency by planning with management and implementing office systems, layouts, and equipment procurement

● Keep management informed by reviewing and analyzing reports, summarizing information, trends monthly(i.e. spending, nonpayments, credit card)

● Maintain and continue to grow in the understanding of the type of business related to the company, computer and software updates, and establishing professional networks with staff, vendors, technicians and others that impact the company

● Contribute to team effort by accomplishing related results as needed

● Work closely with Operations dept re: calculate employee time sheets, scheduling, deployment, temp hours, materials, etc.

● Operate an after hours phone as first point of contact with vendors and technicians in the field (i.e. approving material and hotel purchases

● Resolve complex accounting issues or assists other personnel in resolving financial issues

● Review job costing and change orders; Responsible for maintaining costs within parameters, capturing all change poder information, from process to completion of payment on a daily basis Date of Employment:February 2019- July 2019

M&T Bank, Getzville, NY

ALISANN FARLEY

52 Buckeye Road, Amherst, NY 14226 716-***-****

adbq4n@r.postjobfree.com

Customer Asset Management/ Business Banking & Consumer Support Specialist II

● Processing daily legal referrals

● Gather all information from various sources regarding legal referrals

● Processing customers payments

● Reviewing attorney suit paperwork for bankruptcies

● Running monthly reports beginning and ending to track recovery efforts

● Running reports to ensure collectors are meeting their monthly goals

● Prepare total loss letters for customers on monthly basis

● Assign New accounts to collectors

● Assign bankruptcy accounts to collectors

● Former employee tuition and bonus accounts

● Work with Human Resources to gather data to send on accounts to collect

● Process monthly schedule and take notes at monthly meetings

● Research any requests from incoming departments regarding bankruptcy or recovery

● Assist my supervisor with any administrative duties necessary

● Process check requests and cancellations

Date of Employment:June 2017- February 2019

Keybank, Amherst,NY

Loan Servicing/ Senior Specialist

● Electronic Billing Report(EBR)

Responsible for daily reports involving Check tracking, Inserts, Preparing and sending Fed Ex, Processing all incoming mail

● Processing all refunds,cancellations, and overpayments

● Responsible for Quick pays/Manual checks for suppression through MSP system

● Processing tasks in Keyview Deluxe(KVD system)

● Answering a variety phone calls from our customer service center and troubleshooting issues

● Email box research ie researching payments,customer account issues, etc.

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● Processing GL and DDA to ensure the daily ledger balances correctly

● Conduct daily documentation of various processes that need to be completed in a timely manner Date of Employment :March 2016-June 2017

First Niagara Bank, Amherst, NY

Loan Servicing/ Operations Specialist III (Contract Position)

● Updating Commercial Policies

● Processing business claims

● Updating flood policies

● Opening and processing mail

● Overnighting cancellation premiums

● Insurance Research:

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ALISANN FARLEY

52 Buckeye Road, Amherst, NY 14226 716-***-****

adbq4n@r.postjobfree.com

Includes responding to e-mails regarding personal and business accounts June 2015 to December 2015

J.A. Gold Associates, Cheektowaga, NY

Customer Service Representative

● Processed payroll and personal expense reports

● Entered purchase orders into The 400 System (DOS based order processing system); ran weekly reports computing comparison to previous year’s sales totals

● Entered all customer orders into Tradepoint (Excel based program); performed weekly follow up to verify that all deals have been received and accepted in the system

● Processed merchandise returns and credits through billing system

● Provided administrative support to various field personnel, processed all incoming and outgoing mail and answered telephones

Date of Employment :June 2014 to June 2015

First Niagara Customer Contact Center, Lockport, NY Customer Service Representative

● Answered incoming calls resolving issues for Business and Personal customers with billing, payments, automatic transfers, online issues and loan assistance Date of Employment : February 2014 to April 2014

Univera Healthcare, Buffalo, NY

Medicare Customer Service Advocate – Contract Position

● Answered incoming calls regarding enrollment questions, supplement plans, billing and correspondence inquiries and claims

● Received Medicare Certification

Date of Employment : December 2013 to February 2014 American Coradius International, Amherst, NY

Account Customer Service Representative

● Answered incoming calls on delinquent accounts

● Processed payments collecting credit and/or checking information

● Utilized dialer system to place outgoing collection calls Date of Employment : June 2013 to October 2013

3

ALISANN FARLEY

52 Buckeye Road, Amherst, NY 14226 716-***-****

adbq4n@r.postjobfree.com

Meritian Health a/k/a Aetna, Amherst, NY

Healthcare Customer Service Representative – Contract Position

● Answered incoming calls from members and hospitals regarding health care plans, service claims and billing issues and quoted health benefits

● Completed health care and program training, use of Microsoft Word and Excel, and accounting software Date of Employment : December 2012 to February 2013 Uni-Select LLC, Amherst, NY

Billing Specialist – Contract Position

● Indexed and billed both debits and credits for clients

● Assisted with billing inquiries

● Extensive use of Microsoft Word and Excel

Date of Employment : June 2012 to September 2012

Franz-Manno Service Corporation, Williamsville, NY Customer Service Representative

● Assisted clients with payments, quoting, claims and general insurance inquiries

● Received inbound calls from clients and placed outbound calls to clients and underwriters

● Processed renewals, non-payment cancellations, reinstatements and took photos for Carco Date of Employment : March 2003 to May 2010

United Insurance Agency, Amherst, NY

Licensed Personal Lines Customer Service Representative

● Rated and quoted policies for new and existing business

● Processed endorsements, renewals, claims and incoming payments; issued ID Cards

● Assisted dealerships with car changes

● Worked extensively with Underwriters and representatives from other insurance companies Date of Employment : April 2002 to March 2003

Niagara Insurance Group, Williamsville,NY

Claims and Personal Insurance Specialist

● Processed endorsements and renewals for Personal Insurance customers; processed Business and Personal Insurance claims

● Issued Commercial Certificates and renewals; rated and quoted Personal Insurance Policies

● Assisted management with various projects

EDUCATION

Medical Office Assisting Program

Erie Community College

December 1997 to May 1999

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ALISANN FARLEY

52 Buckeye Road, Amherst, NY 14226 716-***-****

adbq4n@r.postjobfree.com

Medical Office Management

Bryant and Stratton Career College

October 1995 to December 1997

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