Norvel T. Frock, III, MBA, CMPE

*** * ** * **********, IN 46383

260-***-**** (E-Mail) adbq4e@r.postjobfree.com linkedin.com/in/norvelfrock/

SUMMARY

Senior Operations Executive skilled in leading healthcare organizations to profitable goals. Reputation for building trust among colleagues and management. Strengths include leadership, management, integrity and trust, strategic planning, process improvement, change management, building startups and expanding successful operations. Interpersonally, technically and financially savvy. Highly effective leader of startups and operations expansions in a multi-site and multi state envoirnment.

EXPERIENCE

Managing Director of Operations (VP of Operations), (NANI)Nephrology Associates of Northern Indiana/Illinois May 2017- October 2019

Direct 105-provider Nephrology and Internal Medicine group located in five states.

Manage Directors of Information Technology, Revenue Cycle, Physician Services, Informatics and Risk Management.

Acquisition of new physicians and midlevel providers for the corporation 12 in the past two years

Oversee and coordinate the functional areas for the on-boarding of new physician groups.

Create and implement educational programs to enrich the employees/ functional knowledge in specialty.

Expand the service areas of corporation, increasing revenue opportunities.

Perform due diligence; purchase multi-specialty ambulatory surgical center.

Coordinate the evaluation and adoption of EPIC EHR/PM for Corporation.

Develop, implement and monitor special projects for physician group.

Forecasting and modeling for Lab, MIPS/MACRA, ESRD Seamless Care Organization (ESCO), Access Centers programs.

Managed real estate ventures and acquired new opportunities. Three new investment opportunities in the past year returning 22% on average.

Business development of internal medicine practices to create a multi-specialty company.

Relationship management of newly acquired practices to ensure quality care and physician satisfaction.

Director of Practice Operations, Tower Physician Solutions March 2016 – October 2019

A Subsidiary of NANI meeting the needs of all medical specialties.

Engaged potential clients with the Director of Business Development

Developed onboard matrix to seamlessly add clients to the Tower family

Increased the average client’s revenue by 20% utilizing best practices for revenue generation

Reduced client’s expenses by 9% thru efficiencies in service acquisition

Managed Regional managers to ensure consistent office workflows.

Developed new workflows for Family Practice, Internal Medicine, Cardiology and Gastroenterology.

Director of Special Projects / Practice Administrator, Nephrology Associates of Northern Indiana, January 2012-May 2017

Regional Operational Director for a 19-provider Nephrology group and member of the management team for corporate leadership of seventy nephrologists.

Responsible for short and long-term operations and financial wellbeing of the region. Reduction of 20% for expenses and 35% for staffing while growing revenue by 28%.

Acquired new physician and midlevel providers for the region.

Developed new lines of business.

Designed and implemented process improvement measures to increase physician, employee and patient satisfaction.

Initiated and conducted educational programs to enrich knowledge in our specialty

Coaching of midlevel staff and physicians to promote leadership development within the region.

Advised and monitored joint venture relationships.

Implementation of standard operating procedures that were adopted by the corporation.

Developed, implemented and monitored special projects for the 84-physician group.

Created In-house Lab, implemented Meaningful Use, PQRS, Physician Owned Access Centers.

Constructed and managed real estate Ventures adding additional income streams to physician partners.

Practice Administrator, Hypertension and Kidney Specialists July 2001-December 2011

Led operations for 15-provider Nephrology Group.

Directed daily and long-term operations.

Managed all financial aspects of the organization including but not limited to budgeting, financial statement preparation, analysis of profit/loss, accounts payable, accounts receivable and funding from third party billers.

Managed and evaluated office staff, nursing, research and physician extenders,

Evaluated office procedures and policies to improve efficiency, optimize patient care and improve profit margins.

Engagement with Hospitals and insurance companies; coordinated specials projects – Joint Ventures

Negotiated insurance contracts for reimbursement and payment issues increasing reimbursements by 20% for valued codes

Evaluated reimbursement KPI’s and payments.

Initiated quality improvement benchmarks and analytics to improve practice revenue and patient satisfaction,

Researched and evaluated new office procedures to increase practice revenue.

Purchased, implemented hardware and software maintenance and integration of the EHR into the practice. This successfully met care delivery goals of the practice, addressed the redistribution of resources and met critical governmental goals to attest for meaningful use.

Chief Financial Officer, BGI of Brandywine, Kennett Square, PA January 1998-July 2001

Directed all financial services for a Chester County substance abuse center with revenues of $16 Million.

Managed all financial reporting to corporate executives.

Reduced costs per patient day by 5% for the past three years.

Managed billing and collections

Redesigned billing and collection procedures to ensure collections meet budget expectations.

Supervised Dietary, Housekeeping and Plant Operations with a hands-on approach.

Managed audit procedures to ensure financial protection and compliance with federal and county contracts.

Prepared and justified annual budget to corporate officers

Designed and implemented facility expansion and modernization

Controller, University Orthopaedic Specialists, Haddonfield, NJ June 1993-January 1998

Managed all finances for six physician Orthopaedic surgery group.

Responsible for corporate daily & long-term financial operations and planning

Increased profitability by twenty-five percent in three years.

Developed and implemented a new computerized accounting system

Maintained annual performance appraisal system for support staff of sixty.

Project leader for numerous space redesign and relocation projects.

Developed and implemented a new company wide telecommunication network.

Established a new company wide time keeping program.

Redesigned company benefit program.

Managed financial and statistical reporting systems for all lines of business.

EDUCATION

Master of Business Administration, University of Saint Francis

Certified Medical Practice Executive (MGMA)

Bachelor of Science in Accounting with a minor in Finance, Philadelphia University

Diploma, Central High School (Philadelphia)

AWARDS AND ACHIEVEMENT

Renal Executives Forum 2004 – Present

National Kidney Foundation/ Philadelphia Board Member 2009 - 2011

Renal Physician Association - Practice Managers Committee 2005 - 2010

Eagle Scout

Medical Group Management Association – Certified Medical Practice Executive 2011

NKF Advisory Committee 2007 – 2011

Ortho Biotech invited speaker 2006 - 2011

Amgen invited Speaker 2003 - 2004

TECHNICAL SAVVY

Proficient with PC’s, Local area networks, Unix platforms, many types of software Windows, Microsoft Office, Internet Explorer, ADP payroll systems, Microsoft Server, Exchange, Terminal Server, VMware Virtual Server, SQL, Allscripts Enterprise EHR, Nextgen EHR, Braintree EHR, Perfect Serve, Qgenda, Televox

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