FIKRET AGAYEV

CURRICULUM VITAE

ADDRESS: APT **, S. VURGUN ST. 138, BAKU, AZERBAIJAN REPUBLIC

DATE OF BIRTH: 1975.01.01

SEX: MALE

adbq4b@r.postjobfree.com

+(994-*********

linkedin.com/in/fikret-agayev-b1685961

Summary

Information Technology professional with a background in systems analysis, solution design, installation, configuration and troubleshooting.

Skilled Systems Analyst with a proven track record of leading analysis and requirement-gathering efforts for IT and Telecom projects.

Expert Systems Administrator with broad knowledge of server, database and network infrastructure analysis and management.

Skills

Member of 24/7 Tech Support Team with shifting priorities

Interpersonal skills with the ability to work in both individual and a team player

Solution documentation preparation

Strong familiarity with system maintenance procedures

Network architecture/design

Complex problem solving and troubleshooting

Hardware installation and configuration

Full product lifecycle management

Experience

Senior Solution Engineer at ERICSSON AB 07/2013 to Present

Providing engineering solution support for mission-critical telecom services

Participating in the presales lifecycle. This includes support of existing and new clients for information availability services

Providing product solution quotes to the sales organization

Preparing solution documentation

Senior Support Engineer at ERICSSON AB 08/2008 to 07/2013

Participate in regularly scheduled client meetings to review open issues, change requests, and enhance client relationship.

Consistently manage all Support Requests to a timely and successful completion.

Experienced Support Engineer at ERICSSON AB 01/2005 to 08/2008

Investigating technical problems on Ericsson and non-Ericsson software and hardware, shortening the duration of downtime

Providing remedy or service restore in emergency situations

Managing technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence

Integrating various nodes on physical and virtual platforms, installing and upgrading different service delivery and provisioning platforms

Head of IT Department at BRITISH PETROLEUM 09/2000 to 12/2004

Design and support of LAN/WAN infrastructure (over 1000 PCs)

Technical assistance to several high budget/large-scale upgrade and installation projects

Incident, Change & Problem Management

Troubleshooting, repair, and maintenance of server systems, hardware, peripherals, and VoIP telephony

Annual budgets for information technology projects

Education

Bachelor of Science in Information Technology 09/1991 to 06/1996

Azerbaijan State Oil Academy - Baku, Azerbaijan Republic

Certifications

Sun Education Center, Intermediate System Administration for the Solaris 10

Sun Education Center, Advanced System Administration for the Solaris 10

LogicaCMG Telecoms, SMSC Basic Operator

DevOps Fundamentals: Tools, Technologies, and Infrastructures

DevOps/Agile/ESAM

Data Privacy

Cloud Fundamentals: Openstack

Cloud Fundamentals: Network Functions Virtualization and the ETSI NFV

Cloud Fundamentals: Virtualization, Containers, Hypervisors and multi-tenancy

Cloud Fundamentals: Security in the Cloud

Red Hat Certified System Administrator RHEL 7

IP Routing Overview

IP Fundamentals

Ericsson IP Overview

Network Protocol Stacks

IP Network Administration

JIRA/Confluence

Accomplishments

SOFTWARE EXPERIENCE

Microsoft Windows Servers

Linux - RHEL, Ubuntu, SuSE, Debian, Fedora

UNIX - Solaris, HP-UX

Symantec VERITAS Cluster Software

Symantec Netbackup Software

XenApp Citrix

VMWare ESXi

Amazon Web Services

Openstack

Docker

Kubernetes

Hadoop

Oracle, MySQL, Sybase IQ, PostgreSQL Database

NoSQL databases (Cassandra, Mongo DB, Maria DB)

IP Networking

DNS Servers

Identity and Access Management

Networking Protocols: TCP/IP, UDP, DHCP, DNS, SNMP, SMPP, MAP, SCCP, HTTP/HTTPS, SOAP/REST

HARDWARE EXPERIENCE

HPE Rack/Blade Servers

Sun/Oracle Servers

HPE Storages

EMC/DELL Storages

HP Switches/Routers

Cisco Switches/Routers

LAN/WAN Equipment

Cabling/Connectivity via SCSI, iSCSI, FC

SW DEVELOPMENT EXPERIENCE

ASP

PHP

JavaScript

Java/C++

Perl

Python

Bash Scripting

SQL/PLSQL

LANGUAGE SKILLS

English - Fluent

Azeri - Mother-tongue

Russian - Mother-tongue

Turkish - Mother-tongue

Japanese - Basic

Personal Information

Marital Status: Married

Have driving license

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