Engineer Support
Resume:
FIKRET AGAYEV
CURRICULUM VITAE
ADDRESS: APT **, S. VURGUN ST. 138, BAKU, AZERBAIJAN REPUBLIC
DATE OF BIRTH: 1975.01.01
SEX: MALE
******.******.**@*****.***
linkedin.com/in/fikret-agayev-b1685961
Summary
Information Technology professional with a background in systems analysis, solution design, installation, configuration and troubleshooting.
Skilled Systems Analyst with a proven track record of leading analysis and requirement-gathering efforts for IT and Telecom projects.
Expert Systems Administrator with broad knowledge of server, database and network infrastructure analysis and management.
Skills
Member of 24/7 Tech Support Team with shifting priorities
Interpersonal skills with the ability to work in both individual and a team player
Solution documentation preparation
Strong familiarity with system maintenance procedures
Network architecture/design
Complex problem solving and troubleshooting
Hardware installation and configuration
Full product lifecycle management
Experience
Senior Solution Engineer at ERICSSON AB 07/2013 to Present
Providing engineering solution support for mission-critical telecom services
Participating in the presales lifecycle. This includes support of existing and new clients for information availability services
Providing product solution quotes to the sales organization
Preparing solution documentation
Senior Support Engineer at ERICSSON AB 08/2008 to 07/2013
Participate in regularly scheduled client meetings to review open issues, change requests, and enhance client relationship.
Consistently manage all Support Requests to a timely and successful completion.
Experienced Support Engineer at ERICSSON AB 01/2005 to 08/2008
Investigating technical problems on Ericsson and non-Ericsson software and hardware, shortening the duration of downtime
Providing remedy or service restore in emergency situations
Managing technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence
Integrating various nodes on physical and virtual platforms, installing and upgrading different service delivery and provisioning platforms
Head of IT Department at BRITISH PETROLEUM 09/2000 to 12/2004
Design and support of LAN/WAN infrastructure (over 1000 PCs)
Technical assistance to several high budget/large-scale upgrade and installation projects
Incident, Change & Problem Management
Troubleshooting, repair, and maintenance of server systems, hardware, peripherals, and VoIP telephony
Annual budgets for information technology projects
Education
Bachelor of Science in Information Technology 09/1991 to 06/1996
Azerbaijan State Oil Academy - Baku, Azerbaijan Republic
Certifications
Sun Education Center, Intermediate System Administration for the Solaris 10
Sun Education Center, Advanced System Administration for the Solaris 10
LogicaCMG Telecoms, SMSC Basic Operator
DevOps Fundamentals: Tools, Technologies, and Infrastructures
DevOps/Agile/ESAM
Data Privacy
Cloud Fundamentals: Openstack
Cloud Fundamentals: Network Functions Virtualization and the ETSI NFV
Cloud Fundamentals: Virtualization, Containers, Hypervisors and multi-tenancy
Cloud Fundamentals: Security in the Cloud
Red Hat Certified System Administrator RHEL 7
IP Routing Overview
IP Fundamentals
Ericsson IP Overview
Network Protocol Stacks
IP Network Administration
JIRA/Confluence
Accomplishments
SOFTWARE EXPERIENCE
Microsoft Windows Servers
Linux - RHEL, Ubuntu, SuSE, Debian, Fedora
UNIX - Solaris, HP-UX
Symantec VERITAS Cluster Software
Symantec Netbackup Software
XenApp Citrix
VMWare ESXi
Amazon Web Services
Openstack
Docker
Kubernetes
Hadoop
Oracle, MySQL, Sybase IQ, PostgreSQL Database
NoSQL databases (Cassandra, Mongo DB, Maria DB)
IP Networking
DNS Servers
Identity and Access Management
Networking Protocols: TCP/IP, UDP, DHCP, DNS, SNMP, SMPP, MAP, SCCP, HTTP/HTTPS, SOAP/REST
HARDWARE EXPERIENCE
HPE Rack/Blade Servers
Sun/Oracle Servers
HPE Storages
EMC/DELL Storages
HP Switches/Routers
Cisco Switches/Routers
LAN/WAN Equipment
Cabling/Connectivity via SCSI, iSCSI, FC
SW DEVELOPMENT EXPERIENCE
ASP
PHP
JavaScript
Java/C++
Perl
Python
Bash Scripting
SQL/PLSQL
LANGUAGE SKILLS
English - Fluent
Azeri - Mother-tongue
Russian - Mother-tongue
Turkish - Mother-tongue
Japanese - Basic
Personal Information
Marital Status: Married
Have driving license
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