TIFFANNY CALHOUN

Princeton, TX · 501-***-****

adbq47@r.postjobfree.com · www.linkedin.com/in/TiffannyCalhoun

I have over 10 years of IT experience as a Business Analyst and over 5 years in Product Management in various sectors of business including data migrations, system conversions, e-commerce and mobile platforms. I have one year of supervisory experience in IT. I possess an in-depth knowledge of the Agile SDLC and Scrum Master methodology, along with project management skills.

EXPERIENCE

6/18 – CURRENT

SENIOR PRODUCT ANALYST OF MOBILE APPS, jcpenney

Partner with multiple cross functional teams to drive requirements from conception to deployment resulting in a 1% conversion as compared to last year. Cut cart abandonment in half by introducing a new coupon in checkout when time has elapsed. Compare and monitor industry trends and identify opportunities to improve the product by A/B different variables. Identify and manage visits, traffic, conversions, and KPI’s for product success using Adobe Analytics. Help to support operational readiness by performing product demos and training for stakeholders to gain final approval for deployment. Serve as a mentor to junior and entry-level employees on a similar career track by advising on educational opportunities as well as critiquing their work.

6/17 – 6/18

PRODUCT MANAGER, Rent-A-Center

Instrumental as the lead SME for RAC’s Ecommerce site and AcceptanceNow which makes up over 50% of the company’s annual revenue. During my tenure, I launched mobile software for AcceptanceNow which is used in all stores today. Maintained a project plan, orchestrated Sprint demos and weekly status meetings, and release management to ensure requirements were met successfully. Maintained Epics, Features, and User Stories in JIRA for the AcceptanceNow roadmap to track development progress. Researched customer behavior and key performance metrics for features needed to improve conversion while staying aligned to the company’s strategic vision. Met with junior team members regularly to coach and develop as well as discuss progress.

5/16 – 6/17

PRODUCT MANAGER, xenatix

Owner of the business operations roadmap. Helped with the implementation of a new software product to be used primarily for behavioral healthcare including UI design, experience, and technical specifications. Used competitive analysis research to ensure customers got the best user experience. Created BRD’s, user stories and acceptance criteria in Microsoft TFS as well as used PowerPoint for project release documentation and Axure to create mockups. I ran SQL queries ad-hoc as needed for cross database platforms. Served as SharePoint Administrator and managed all lifecycle documentation.

4/15 – 4/16

SENIOR BUSINESS SYSTEMS ANALYST, securus

As a member of the PMO, I served as the SME for some of the company’s enterprise projects such as the IVR, Payroll System, and the Ecommerce website on Hybris. I gathered requirements and prepared all project documentation including BRD’s, scope documents, and timelines as needed. I also documented epics and themes within JIRA as well as triage and manage defects within HPQC and ran SQL queries as needed for reporting. I acted as a Scrum Master for smaller projects that didn’t require a project manager.

3/13 – 4/15

SENIOR BUSINESS ANALYST, the insource group

Performed GAP analysis on system enhancements needed for emulation and testing. Conducted User Acceptance Testing and verified performance as well as prepare test cases for QA. Created and managed daily tasks within JIRA. Exported master data catalog information from Access to Hybris.

1/06 – 12/12

BUSINESS ANALYST, arkansas blue cross blue shield

Responsible for the mapping and configuration of diagnoses and procedure codes for the Amisys claims’ system. Managed the requirements for the coordination of benefits ABCBS and secondary payers. Facilitated live end-user testing for clients on Amisys system enhancements. In charge of managing a team of 5 which included coaching and development as well as performance reviews.

EDUCATION

DECEMBER 2018

B.A IN HEALTHCARE ADMINISTRATION, sullivan university

I have maintained a 3.0 and above average while enrolled.

MAY 2001

HIGH SCHOOL DIPLOMA, pine bluff high school

I was in various clubs and activities including the Band, French Club, Beta Club, and the Yearbook committee.

ATTRIBUTES

Over 5 years of in-depth knowledge of Agile and Scrum Master methodology

Over 5 years of experience in Product Management

1 year of supervisory experience

Over 10 years of critical thinking and in-depth research skills including a competitive analysis

Excellent requirements gathering and documentation skills including but not limited to BRD’s, fully dressed use cases, user stories, & project release documents

Experience with process improvement

Innovative thinker with great communication skills

Expert in human centered design and design thinking

SKILLS

Requirements Management Tools: JIRA, Confluence, SharePoint, AgileCraft,

Modeling Tools: MS Visio, Axure

Utilities: MS Office Suite, SharePoint

Methodologies: Agile, Waterfall, Scrum

Databases: MS Access, Emptoris, SAP, Hybris, Oracle SQL, Adobe Analytics

Defect tracking tools: HPQC, JIRA, TFS, ServiceNow

EMR/EHR tools: EPIC, Meditech, NEXTGen

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