Bill Modrovic General Manager

778-***-**** · adbq43@r.postjobfree.com· 2253 Mahon Ave. North Vancouver BC, V7M 2E1

Career Objective

To obtain a position as General Manager within your organization. With over 25 years of upper management experience, I would like to continue my dedication to exceptional standards within your company in a higher capacity of operations and profitability.

Career Progression

GENERAL MANAGER, BLACK + BLUE STEAKHOUSE — 2017 TO 2019

GENERAL MANAGER - KEGS: NEW PARK ROYAL, DUNSMUIR, THURLOW, PARK ROYAL, BURNABY, GUILDFORD, NEW WESTMINSTER, DOWNTOWN — 2000 TO 2017

Overseeing the day-to-day operations of the restaurant, I was responsible for upholding the highest

quality and standards delivered by my managers and staff; effective planning based on the allocated

store budget; ensuring compliance of national marketing and promotional initiatives; recruiting,

training and people development; managing time, costs and inventory effectively to run an efficient

operation to grow profit margins exponentially.

KITCHEN OPERATIONS MANAGER, GRANVILLE ISLAND — 1997 TO 2000

I ran the best reviewed kitchen as the Kitchen Operations Manager at this location. In addition to the

responsibilities of a Kitchen Manager, I worked on menu development and facilitated KOM meetings.

It was at this location that I completed my GM sign-off.

KITCHEN MANAGER, BURNABY — 1994 TO 1997

As a Kitchen Manager I was responsible for all things Back-of-House. Hiring, training, and developing

staff in all areas of Back-of-House; controlling food and labour costs; upholding cleanliness, health, and

product standards; managing inventory as well as waste; creating monthly, quarterly and yearly

business plans, as well as managing administrative tasks.

LINE COOK, LUNCH AND DINNER, NORTH VANCOUVER — 1992 TO 1994

Working in a fast-paced environment, I was responsible for prepping ingredients and assembling

dishes according to Keg recipes, specifications, and standards.

1ST COOK, PREP, HOST, LUNCH/DINNER SERVER, DELTA KEG — 1990 TO 1992

After excelling as a 1st Cook and member of the Back-of-House team, I began my cross-over training to

Front-of-House as a lunch and dinner server. It was in this role that I found my passion for interacting

with people, and providing patrons with a quality dining experience. Employee of the year in 1991.

DISHWASHER, SALAD, PREP, 1ST COOK, NEW WESTMINSTER — 1988 TO 1990

I began my career with The Keg Steakhouse + Bar as a dishwasher at this location. My strong work ethic

did not go unnoticed, as I was soon promoted to Salad Prep, and eventually made it through the ranks

to 1st Cook. I was named Rookie of the Year at this Keg.

Education

Burnaby South Secondary School — High School Diploma, 1989

First Aid Certification, Food Safe, Level 1, Serve Safe, Serving It Right

Guelph University — High Management Development Course

Granville Island Pacific Institute — Red Seal Certification, 2015

Pernod Ricard Certification, 2015

Skills

• Encompass various leadership styles that motivate staff and peers to achieve common goals.

• Strong culinary and hospitality training.

• Training and development of multiple levels of management teams.

• A cohesive understanding of profits, budgets and sales within the hospitality industry.

• Creating positive and energized work environment for staff and management.

• Attention to detail to deliver consistently higher standards, for both Front and Back-of-House.

• Champion of Keg standards, controls and profitability.

Accomplishments

• Store of the Year (out of 100+ stores) — Thurlow Keg, 2012 and Dunsmuir Keg 2016.

• Various awards from different Keg Restaurants, such as Best Keg-Size Bar, Best Lunch Store, Best

Dining Rooms, Best Cleanliness and Best Kitchens.

• Organizing, training, and opening new Keg Locations, such as Scott Road, Dunsmuir, Alberni and the new Park Royal.

• Highest KOR scores and highest QWL scores through different locations.

• Creation of the Local Store Marketing role in British Columbia, which has now been adopted

nationally.

• Overseeing and catering special events (Celebration of Light, Vancouver Art Gallery, Keg Spirit

Foundation Golf Tournaments).

• Facilitating Kitchen Operation Manager meetings from 1998 – 2013

References

Michael Ratz Jason Forbes Zeke Kerr

Past Operation Director Past Keg Operation Director Past Keg Operations Director

604-***-**** 778-***-**** 778-***-****

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