OBJECTIVE:

To continue to grow and develop professionally: utilizing my skills and experience to contribute to the mission while serving both internal and external customers, and patients.

SKILLS: Self starter, organized, detailed team – player

COMPUTER SKILLS: Advance knowledge of Word XP & 2000, Microsoft Excel XP, Microsoft, Internet for Windows, EMR and EHR

EXPERIENCE:

Front and back office medical assistant

Next care urgent care

2017- Present

Obtained insurance verification

Utilizing photocopiers, scanners and fax machines

Maintain clean and organized work area

Filing personnel files accordingly to alphabetic order

Obtain vitals and patient information

Assist providers in procedures when needed

Able to complete a full check in and check out for patients

Set up procedure trays when needed

Obtain specimen samples when needed

Assist patients personally and on the telephone

Customer Service Representative 1

Convergys

2016 - 2017

Handle inbound calls from prospective customers

Address customer services inquires in a timely and accurate fashion

Research and review of legal documents and reports

Calculate and reconcile feeds and research and request refunds for customers, if required

Written and verbal communication skills along with professional and interpersonal relations skills to assist internal and external customers, provide clarification and information regarding unit functions and requirements and assist fellow employees in answering technical problems related to unit work

Perform data entry of account information into various databases, collect information for customers files

Calculate and reconcile fees and research and request refunds for customers if required

Resolve complex issues regarding day to day business

Assist fellow employees in answering technical problems related to program accounts

References up request

Contact this candidate