Abhay Kumar Jha, CSM, Six Sigma

Transformation Program Manager Legacy Application Modernization PMO Program Management Infrastructure delivery & datacenter Migration Strategic Accounts DevOps & Digital Solutions Software Product /Application development, Management & Migration Support Portfolio Management Agile Consulting/Coaching Senior IT Project Manager

Infosys Limited (June 2003 till date) Power Masters India Pvt ltd (Feb 2002 to May 2003)

Email id: adbq0q@r.postjobfree.com, Cell: +1-817-***-****

EDUCATION AND CERTIFICATION

Certified Scrum Master (Scrum Alliance ® - Certificant ID: 000695167)

Six Sigma: Certificate for Business Results Impact Infosys Technologies (BrITe), a Six Sigma certificate. Has strong statistical knowledge on analysis, measure and control.

Internal Audit : Certified internal auditor at Infosys to conduct project audit on High Risk Project management & project releases

Trained on APICS certification on Supply Chain Management conducted by Indian Institute of Management Bangalore

B.E. Karnatak University, Karnatak, India (2001). Awarded the 'Best Outgoing Mechanical Engineering Student' at the College and Ranked Second in the university comprising of 7 engineering colleges.

Post Graduate Diploma in Advanced computing, CDAC (2002)

PROFESSIONAL SUMMARY

Over 18 years experience in anchoring IT Delivery & Transformation Programs in various industries and leading large teams for large scale application modernization & transformation engagements, managed services and infrastructure services for Fortune 50 / 100/ 500 companies spanning across multiple technologies. Played various roles in Program leadership, Program management, strategic consulting and business development and program/project delivery utilizing Agile/water fall delivery methodology.

Consistently tapped to manage complex, cross functional technology initiatives and turnaround projects in matrixed environment.

PMO Program Manager for Infrastructure Delivery programs/projects delivering cloud based/On Premise/Hybrid solutions and for a large data center migration program

Engaged and lead various projects through implementation and migration phases across various technologies and domains.Proven ability to manage, design, lead and mentor teams across various Functions, Domains and Technologies. Blend of hands-on technical experience and management skills.

Lead the Liferay Center of Excellence (CoE) and developed the joint IP Innovation platform – Innovus for a large Networking equipments & technology solutions provider.

Global Support Manager for a BI/Analytics Product “Sagent Data Flow” being supported on multiple platforms and with multiple versions & clients across the globe. Managed global roll outs of patch releases.

Anchored and was instrumental in the innovation, development and delivery of several successful software product platforms releases & solutions at Pitney Bowes (http://www.pb.com/) including Sagent Dataflow, CDQP, e2 Suites of Products, and others which earned the highest rating for customer engagement.

Lead Product Development and Services for Online Account Management Product with highest Customer Engagement Feedback which bagged “Excellence Award” and appeared in Infosys Annual Report 2009-10

Experience in both Product based and Services based client engagements mostly working in Manufacturing, Auto, HiTech & Supply Chain domains

Agile Consulting/Coaching experience. Expertise in Agile, Hybrid & Waterfall delivery methodologies.

Good in client interfacing skills and interpersonal skills with a proven track record of consistently leading teams of engineers across multiple continents on global projects in Onsite Offshore Model (GDM), CMMI Level 5, and PMO processes.

Lead multiple pursuit teams and large opportunities of different variety and complexity through their pre-sales & sales cycle and provided value propositions for decision makers.

Played different roles of Program Manager, Delivery Anchor, Portfolio Manager, Service Delivery Manager, Global Support Manager, Project manager, Technical Project Manager, Solution Architect, Technical Lead, & Analyst.

Managed global programs at Toyota Motors, Cummins, Pitney Bowes, Cisco, Apple, Caterpillar and Motorola with increased levels of customer satisfaction, growth and profitability.

Extensive experience in interacting with business users & analyzing the business. Relationship builder skilled at achieving project buy-in from stakeholders.

AREAS OF EXPERTISE

● Integrated Program Management ● Project Management ● Agile Portfolio Management

● Product Management ● Scrum Master ● Agile Coaching ● Pre-sales and Proposals

● DevOps and Digital Solutions ● Project detailed planning ● Scheduling ● High Risk Management ● Change Management ● Large Cross Functional Team Leadership ● Staffing

● People Management ● Client Relations & Presentations ● Agile, Hyrid & Waterfall delivery ● Legacy Modernization ● Product Owner ● Enterprise Implementations ● Resource Management ● Data Quality Solutions ● PMO Program Anchoring ● Infrastructure Program delivery/Management ● Data center migration ● AMS Operations, Process & SLA Management ● Application Development Services ● Product Development and Support

● Service Delivery Management ● Business Intelligence ● Application Migration

● Application Maintenance & Support (AMS) ● Incident Management ● Problem Management ● Data Integration ● Customer Relations ● Manufacturing, HiTech, Auto & Supply Chain domains ● Systems Integration & Implementation ● Program Standards Development

SKILL SET

Operating Systems

Windows 200x Server and Linux /Unix (AIX), Mainframe

ETL Tools

Sagent Dataflow, Informatica 9.1.0

Project Management / Reporting Tools

Jira, Confluence, MSPO, PowerBI, Tableau, MS Office Suite, MS Visio, MS Excel & Macros

Sofware Development Methodologies / Framework

Agile, Scrum, Kanban, SAFe, Scrum of Scrum, Waterfall /SDLC

RDBMS

Oracle Exadata, DB2, Oracle, MS SQL Server, Sybase

Other Languages/ Technologies / Platforms

Java/J2EE, Spring Batch, REST services, SOA, Sagent Data flow, Address Quality Hub, CDQp, Mainframe Technologies(COBOL, CICS), C, C#, Pl/Sql, Performance Tuning, Unix Shell Scripting, Javascipt, Groovy Scripting,

Data Modeling Tool

Erwin

Portal Technologies

Liferay, Sharepoint, IBM WebSphere, WebLogic

Cloud Technologies & DevOps Tools

Microsoft Azure, Red hat Open Shift, Docker UCP, DTR and Docker swarm for Containerizing Images, Kubernetes for Auto-Scaling, Watchdog, Black Duck for Vulnerabilities, Splunk and DynaTrace for Metrics logs

Others

Jenkins, SVN, GIT, Chef, Ansible, JFrog, Confluence, Team Foundation Server, HP Quality Center

EXPERIENCE

07/2019–Current

Infosys Limited

Title: Senior Program Manager (Site Reliability Engineering and DevOps maturity)

Location : Dallas and Milwaukee

Responsible for Site Reliability Engineering (SRE) transformation and maturing the DevOps practices for one of our strategic client. As delivery partner, engaged in creating the roadmap and leading the transformation of SRE support & agility through DevOps maturity. Responsible for DevOps agile team and Cloud support & maintenance services delivery along with entire service operations (Service Request Management, Service desk support, Incident Management, Problem Management, Operations Management, Availability Management, Compliance, Platform administration support, Knowledge Management, Continuous improvements, and On demand services support). Responsible for effective working relationships with multiple Scrum teams, Supervise and Coach the teams. Also leading the DevOps team building the CICD pipelines for automations as well as the transformation plan for maturing the DevOps operations for products, taking them from Crawl to Run to Sprint state in the journey. Responsible for staffing, request prioritization, managing team capacity & optimal utilization, planning, scheduling, budgeting, executing and tracking of all transformation activities with multiple teams.

07/2017–06/2019

Infosys Limited

Title: Program Manager (Transformation and Infra PMO)

Location : Dallas / Fort Worth Area

Responsible for application platform modernization for one of our strategic big 4 client. As delivery partner, engaged in successfully leading the transformation journey working with the PMO Executives & aligning to vision for agility, delivering strategic IT / business transformation roadmap. Responsible for establishing & maintaining effective working relationships, Supervise and Coach the Agile teams and remove impediments. Also led the transformation of the Infra PMO team to adopt Agile/Scrum/Hybrid delivery of infrastructure programs. Also led the Infrastructure and data center migration programs, overseeing & managing work of several enterprise services infra teams (Network, Unix, Security, App Infra, Enterprise Design and other cross functional work streams). Responsible for team building, team capacity planning, work allocation balancing, project planning, scheduling, budgeting, executing and tracking of all build outs across multiple teams until successful deployment & services being ready for consumption

02/2015–06/2017

Infosys Limited

Title: Program Manager(Legacy Modernization)

Location : Dallas / Fort Worth Area

Responsible for managing the large Transformation led Legacy Modernization Program. Provided a detailed end to end Program execution strategy combining hyrid model (Agile and Waterfall), program execution with operational excellence, project management, business development, and people development within the portfolio.

11/2013–01/2015

Infosys Limited

Title: Service Delivery Manager

Location : Detroit, MI

Service Delivery Manager for Business Intelligence & Analytics programs/Projects, responsible for client relationship & engagement, Account Management, project management & delivery, people management, change management, sourcing strategies, and contract structuring and negotiations. Developed the transition strategy and provided delivery support for the ES practice of the MFG vertical Delivery under Advanced Technologies – DW/BI sub practice.

01/2012–11/2013

Infosys Limited

Title: Senior Project Manager

Location : Bhubaneswar, India

Offshore Delivery Anchor and responsible for Application Development & AMS for a portfolio of 120 applications, Program/Project management with complete project planning, staffing, execution, monitoring, resource balancing, and supporting multiple simultaneous projects in a matrix organizational structure. Handled two Major Manufacturing accounts and responsible for entire delivery of holistic applications Development & enhancements using Java/J2EE, .Net, Liferay, Oracle Apex and Sharepoint with a team of 55 – 60 Talents of various Technical & Domain skills.

10/2010–12/2011

Infosys Limited

Title: Solution Architect / Project Manager

Location : Bhubaneswar, India

Led the Liferay Center of Excellence and a joint IP Innovation platform build for an enterprise wide innovation management portal platform & solution. Responsibilities involved solution roadmap discussion, solution architecture definition, release planning, implementation review and demos, project tracking and stakeholder management

07/2009–09/2010

Infosys Limited

Title: Global Support Manager

Location : Bhubaneswar, India

Global Support Manager for a BI/Analytics Product “Sagent Data Flow” being supported on multiple platforms (Windows, Linux, Solaris, VMWare, z/OS, etc) and with multiple Major & Minor versions (More than 12), with clients across the globe. Responsible for managing the 2nd line support / support case resolutions, development of Product Fixes & enhancements, Patch releases and global support across multiple regions, Co-ordination with global tech support & Professional Services teams spread across geographies and regular handshake & Mentoring to 1st line support for constant improvements.

07/2008–06/2009

Infosys Limited

Title: Solution Architect / Project Manager

Location : Bhubaneswar, India

Led Product solution development & Services for Online Account Management Product. Responsibilities involved Architecture, design and solution implementation. Also led the business intelligence & data quality solutions architecting, designing, implementation & integration using Sagent Data flow and Data quality products like CDQp, Address Quality Hub, and Verimore. Responsibilities also involved help on presales and various feasibility analysis of implementations using Sagent Data flow & CDQp products. Also responsible for solution support and user trainings at client locations.

09/2005–06/2008

Infosys Limited

Title: Technical Lead

Location : Lanham & Danbury, USA

Played the role of Technical Lead and SME for various technical solutions in the Product Development team, leading a strong technical team ensuring quality deliverables within schedule. Involved in Performance Enhancements of the Product and the platform services. Played the role of technical advisory for new enhancements/ reenginered software services and structuring commercial transactions accordingly.

06/2003–08/2005

Infosys Limited

Title: Senior Developer and Analyst

Location : Mangalore, India

Worked as Member Technical Staff for various application development projects, contributing in Analysis & estimation, Design, Application software development /implementation, Testing, Release, maintenance and support.

02/2002–05/2003

Power Masters Pvt. Ltd.

Title: Products Development Engineer (Research & Development)

Location : Mumbai, India

Responsibilities included understanding Product requirements & analysis, process analysis & research, design & configuration, drafting using Auto CAD & Solid modeling tool, developing a comprehensive “As – Is” model, identifying gaps and provide integration specifications for customizing, incorporate relevant business information into the proposed solution and trial & failure reports analysis, interaction with the vendors to clarify design/analysis and provide development support.

INDIVIDUAL ACHIEVEMENTS

Star PM award in Infosys in 2012 while managing projects associated with global customer Cummins

People Manger Award in 2011 for leading the Liferay CoE and the team of joint IP innovation platform development.

Got Most Valuable Player award for self and “Excellence Award” for the project led by self in Infosys Technologies Ltd in the year 2008-09

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