DAVID A. SALISBURY

adbq0f@r.postjobfree.com

850-***-****

SUMMARY

IT professional with over 20 years experience in both engineering solutions for new customers and troubleshooting problems for existing customers. Experienced as Support Engineer, Implementation Engineer, Desk side Support, Circuit Provisioner, Call Center Designer/Operator, and in Project Leadership. Possess excellent communication skills both verbal and written. Committed to customer satisfaction and achieving deadlines. I am familiar with working in a wide variety of environments and client sites.

HARDWARE/SOFTWARE EXPERIENCE

Experienced with installation, repair, upgrade, and configuration of the following Servers: Compaq, IBM, HP, Sun, and Dell.

Familiar with configuration and/or use o the following: HP-UX, SCO, AIX, Solaris, several Linux versions, DOS, Windows home/commercial versions (Windows 3.x, Windows 95/98, Windows NT Workstation, Me, 2000, XP, Vista, Windows 7-8-10, Server 200, 03, 08) Microsoft Beta tester for products including Windows Home Server, Server 2008, and Windows 7-8-10.

Experienced with operating and repairing various makes of PC's, Macs, laptops, printers, fax machines, scanners, and assorted accessories and with the following Microsoft products: Word, Excel, PowerPoint, Access, Publisher, Mail, Exchange, Outlook, Internet Explorer, and SQL.

Well versed in a many popular softwares including but not limited to the following: Adobe products, Great Plains Dynamics, Lotus, WordPerfect, Open Office. Microsoft Virtual Server, VMware, and Virtual Box experience. LAN Services, CITRIX, Remote assistance, Host Emulators, Partitioning, and Packaging.

Previous ground floor experience designing and building networks in applications from small to midsize business, with single and multiple locations, including Terminal based entry with DTC’s and RF bridging, hand held remote interfaces, and design/ build WiFi networks.

Packaging experience with both operating systems and software for distribution in corporate use.

HARDWARE SKILL SUMMARY / TRAINING

Routers, Switches, and Hubs: Cisco, Addtron, Bay, IBM, Linksys, Allied Telesyn, 3Com, Intel, HP, Netgear, D-Link, Dell.

LAN/WAN Connectivity: Experienced in the use and configuration of most common protocols, TCP/IP, NetBIOS, IPX/SPX, Token, etc.

Connectivity Channels: All levels of circuit DS0-OCX

Certifications: CompTIA A+, CompTIA Network +

PROFESSIONAL EXPERIENCE

Ultra Electronics Airport Systems, Kansas City, MO/Houston, TX 5/2007 – 9/2009

Transition and Implementation Engineer

Support Baggage Reconciliation System (BRS) for company at global airports.

Design and implement WiFi systems in Airport environment utilizing Symbol equipment.

Build and support images for installation, packaging of operating systems and testing/QA for all programs used in daily function. Testing with program operability for Vista and Windows 7.

Responsible for SAN service level upgrades.

Build maintain and support Microsoft Servers and Workstations for all customer locations.

Support of Cisco equipment for corporate WAN in connection of customer sites.

Responsible for training customers on systems and new technologies implemented.

Support of core system consisting of Sun Servers with EMC RAID array for Oracle distribution.

Travel to sites on regular basis to do add/move/change of local system.

Complete Project Management for all new implementations and location moves.

Responsible for complete design and implementation of customer networks. Including MS web servers, Cisco routing, switching.

Second and Third level support of customer sites throughout U.S.

Implemented VMware solutions for consolidating servers for energy/cost savings.

Build and support Linux distributions for network support and workstations for users.

Worked with NEC corporation for thin client application on VM’s in blade servers.

Contributed to Disaster Recovery plans for US based systems, including CMDB backup, off site locations and stand by connectivity for remote sites.

Responsible for all circuit ordering, monitoring and upgrading.

ITIL certified company, all employees trained in ITIL best practice.

Sprint/Nextel, Overland Park, KS 4/2006 – 5/2007

Provisioner III - Broadband Circuit Provisioner III

Coordinate with the Network Planning Engineers to resolve facilities issues.

All manner of WAN network, Leased, Frame, DS0-OCX, etc.

Disconnect and re-connect customer services as specified by work orders

Responsible for completing order entry, end-to-end circuit design

Created documentation and conducted training for Escalation Specialist’s.

Developed automation to simplify redundant tasks.

Comsys (Halliburton) Houston, TX 6/2005 – 4/2006

Enterprise Monitoring Center – Network Analyst II

Monitor, debug and resolve all Windows 2000/2003, Domain Controller, & Exchange Server issues.

Monitor Network using HP Openview, Network Node Manager, NetQoS, and TCP/IP Utilities.

Test and monitor functionality of data circuits. (DS3, T-1, DS0's, DSL, Frame-Relay)

Coordinate Circuit Outages with Global Circuit Providers.

Second and third level support throughout world of systems and connectivity.

Team to establish Disaster recovery plan, remote location and policies to operate Help Center, location and policies tested during Hurricane Katrina.

Manage report generation for network infrastructure, administration and performance.

Maintain and configure a wide range of Cisco routers. (1951 Nodes Globally)

Work with personnel globally to restore Server/Network function.

Comsys (Southwest/Klein/Amegy Bank) Houston, TX 2/2005 – 6/2005

Migration Support Technician – Merger

Implemented images for desktop and laptop computers. (Dell, Compaq, HP)

Stress tested applications for operability and stability on Windows XP.

Trained bank personnel in new functionality and software. (Banking software, Outlook etc.)

Set up and configured network printing and storage.

Tested network connectivity and installed new network infrastructure in a Windows 2000/2003 environment.

Installed and trained end users on IP phone system.

Installed computers and migrated prior information.

Compaq/HP Computer Corporation Houston, TX 2/2001 – 4/2004

Systems Analyst III, Systems Integration North American Logistics

Created logistics solutions between HP and Third Party Logistics (3PL) companies.

Consultant to clients on SAN for the databases.

Third level support of installed systems as well as assistance in support of client systems.

Specialized in systems integration in UNIX, Linux, and Microsoft systems.

Built, supported, patched, and maintained servers and infrastructures for client use. (2000, NT)

Responsible for all support and creation of server farm for internal CPQ use.

Built and supported custom workstations for clients depending on needs. (XP, 2000, 98)

Provided support of connectivity through VPN, Routers, and Firewalls.

Developed integrations between third party personnel and systems to increase productivity.

Ensured server functionality by reviewing backup processes and database load.

Use of Remedy Help Desk software to maintain project/trouble tracking.

On and off site support of custom 4.5 and 4.6 SAP versions.

Training in SAP BW for Logistics support.

Support of MS SQL and MySQL

Comsys (Lyondell Petrochemical) Houston, TX 4/2000 – 2/2001

Production Support Engineer

Provide third-tier support for 10,000 users at over 25 sites in the United States.

Created and implemented automated installs of desktop software.

Provide support via telephone and remote tools. (SMS, Proxy host, etc.)

Author repair standards and troubleshooting papers.

Registry editing (Windows 2000) and manufacturer communication to resolve software issues.

Troubleshoot Network and Server issues and transfer them to their respective groups.

Prepare and package software meeting company policies and security

Distributed and installed software to the Enterprise.

Support of common software, Microsoft, Novell, Lotus, etc.

Exel Logistics Corporation Houston, TX 2/1999 – 4/2000

Information Technologies Manager

Microsoft Windows Domain with Windows NT, 95, and 98; including wired, wireless, and RF units.

Developed and implemented MS Wins, DHCP, DNS, Proxy, SMS, and data warehousing/imaging projects. Created and managed server farm for growing US operations.

Implemented automated install processes and Intranet based Help Desk functionality.

Support of Lotus Notes including Notes Developer experience.

Implemented documentation and productivity standards.

Worked with Compaq design and support staff on SAP and UNIX issues.

Tracking Company software licensing.

Network Analyst

Worked with IT and IS teams to find solutions to network issues.

Worked with IS team on DCS4 system in support of system issues.

Generated detailed graphical Network Topology including asset control system.

Recommend changes in structure of LAN.

SQL support for database queries.

Recommended and outlined future growth needs and Server implementation.

Metamor (American Century Investments) Kansas City, MO 1/1998 – 2/1999

Support/Account Manager

Desktop support, approximately 3000 end users in a mixed Windows NT, OS/2 network environment

Built and supported Windows 95, Windows NT, and OS/2 workstations in a Windows NT, OS/2 server environment utilizing Token Ring and Ethernet infrastructure.

Responsible for Quality Assurance of response and repairs.

Planning and performing upgrades and modifications to established working environment, including emergency procedures and backup planning in case of failure.

Responsible for approximately 100 Telecommuters.

Programming and testing operations for WAN connectivity.

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