Desktop Support Medical
Resume:
Tyrone Giles
New York, NY 10116
Cell: 917-***-****
Email:adbpz5@r.postjobfree.com Skype ID: adbpz5@r.postjobfree.com Desktop Support Specialist\Systems Administrator\Network Engineer\Help Desk Support: Solutions driven professional providing rapid and client focused technical support. Capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications, and hardware with an ability to master new tools and technologies quickly. Outstanding interpersonal skills.
Areas of Experience:
• System Implementation • Client Relationship Management
• Root Cause Analysis • Liaison Between Vendor & Client
• Ad Hoc Maintenance • Preventive Maintenance & Data Recovery
• Troubleshooting & Issue Resolution • HIPAA Compliance
• End-User Training & Support • Service Level Agreements Education:
New York Institute of Technology, New York, NY.
Electrical Mechanical Computer Technology
Associate Degree: Electrical Engineering Technology Technical Proficiencies:
Platform: MS-DOS, Windows XP, Vista, 7, 8, 10, Server 2003, 2008, 2012, Mac OS, IOS and Android. Hardware: Dell/ HP Servers, TCP/IP, DNS, DHCP, SMTP, HTTP, POP3, IMAP, Desktops, Notebooks, Apple, Lexmark, HP, Canon, Okidata, Toshiba Printers, Scanners, POS, VOIP, Cisco 8851 VOIP phones, Cisco CS-300, RV-1300, AC5400, WRT AC3200, E1200, WS-C3560, SG350-10P, iPads, Tablets, Smart boards, Projectors, Cloud Computing, Acquisitions, deployment. Break/fix, Roll outs and System Migrations.
Applications: Microsoft Office, 365, Symantec Ghost, Norton Antivirus, End Point, MacAfee, Bit Defender, Webroot, Mogo, Dentrix, Tax Wise, Right Click, Citrix, Team Viewer, Log Me In, Hyper-V, VM Ware Workstation, Fusion. Work Experience:
Health Styles Medical Clinic, Brooklyn, NY. November 22, 2016 to Present Desktop Support Specialist and Network Administrator. (Contracted per assignment located in downtown Brooklyn, NY). Provides Desktop, User and Network Administration support presently. Monitor’s network performance for bottlenecking. Replaced network’s cat5e cabling to cat6. Re-mapped medical clinic’s Canon IR-ADV 500 all-in-one network printer, copier and scanner to all 10 office workstations. Mapped and shared scanner folders. Updated workstation’s operating systems, antivirus software, supplemental applications and hardware drivers. Scanned for viruses, malware and internet security intrusion. Serves as a liaison between third party vendors. Consults with client to deploy end-of-life software and peripherals. In addition, suggest updating hardware and software for better over-all system operating efficiency. Fordham University, Lincoln Center, New York, NY; Rose Hill Campus, Bronx, NY. August 22, to October 26 2018 L2/L3 User Support Specialist. (Contracted per assignment located in Manhattan and the Bronx, NY). Provided level two and three tech support for all departments, staff, faculty, executives and VIP personnel. Troubleshoots, updates, rollouts and deploys faulty Mac's, HP Elite G series desktop’s, laptops, printers, other peripherals and applications throughout both campuses. Migrated Mac's and PC’s. Mapped all migrated workstations to Universities’ domain using LANDesk Active Directory. Imaged Mac’s with OSX High Sierra and PC’s with Windows 10 Pro. Upgraded Windows 7 Pro to Windows 10 Pro. Worked with Easy Vista IT service management software. Created service tickets. Installed LANDesk, OnBase, Office 2016, Adobe Pro and other University preparatory software. Assisted work study technology students. Trained new User Support consultants.
Dr. Russell F. Trahan, P.C., New York, NY December 3, 2016 to December 10, 2018 IT Consultant and Network Administrator.(Contracted per assignment located in Harlem, NY). Implemented vendor intermediary support between software, medical equipment manufacturers and client. Services include advisory IT support for home as well as office, data recovery, remote and onsite networking support. The Greater Refuge Temple Inc., New York, NY June 9, 2017 to August 18, 2018 IT and CCTV Camera Surveillance Support Specialist. (Contracted per assignment located in Harlem, NY). Configures and installs CCTV cameras, DVR/NVR servers, cat 5e, cat 6, BNC, multiple wireless routers, live view applications on various devices such as PC’s, Mac’s iPhone’s, android’s, and tablets. Construct CCTV systems based on client needs and budget. Negotiated prices and purchases with third party vendors. IT and video surveillance support for eighty cameras located in two remote locations.
Mount Pleasant Christian Academy International (MPCAI), New York, NY June 2, 2009 to Present
(Contracted per assignment located in Harlem, NY) Provides Network Administrative and Desktop Support servicing various locations onsite and remotely for the Director. Purchased Dell, HP, Asus, computers, printers and peripherals for the school. Designed and installed the school’s first full computer network via donated Lenovo, Sony, Apple desktops, laptops and smart boards.
Charles Krypell, Inc., New York, NY September 20, 2001 to February 20, 2013
(Contracted annually and Contracted per assignment) Network Administrator, Helpdesk technical and Desktop support liaison for twelve years. Migrated, rolled out previous data and hardware. Designed and constructed current network which included a Dell R820 Server with Data Center, twenty-six custom built Windows 7 Ultimate workstations, multiple switches, flatbed scanners, handheld barcode scanners, Epson, Zebra, IBM POS printers, and IMac's using VM Ware Fusion virtual PC Software.
Morales Hardware Department Store #2, Inc., Bronx, NY July 15, 2001 to November 10, 2004
(Contracted per project) Desktop Support and Systems Administrator for two store locations purchasing and replacing point of sales equipment. Provided technical support for the store’s desktop computers, Symbol barcode scanners. Ithaca, Zebra, Epson, Okidata, IBM thermal printers and cash registers. 2
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