RESUME

AIDA L. SANTOS

Bilingual Customer Service (Spanish/voice or non voice)

Bilingual Collector (Spanish/voice or non voice)

Spanish Accounts Receivable Analyst

Spanish Cash Apps Analyst

Expected salary: 80K

Mobile No. 091******** (smart) / 091******** (globe)

E-mail : adbpyo@r.postjobfree.com

Address: 065 Codera Road, Purok 5, Barangay Sta. Clara Sur Pila, Laguna

1. Personal Data

Date of birth : December 22, 1956

Age : 63 years old

Place of birth : Baybay, Leyte, Philippines

Nationality : Filipina

Civil Status : Married

Languages : Spanish--Peru/ English / Tagalog

Berlitz Spanish Level : Level 8

Note : Lived in Peru, South America for 13 years

Studied Spanish in the university-12 units

2.Educational Background

BSC Accounting - Manuel L. Quezon University (Manila,Phil / 1976-1983)

Secretarial Course - Institute of Eulogio Rodriguez (Manila,Phil / 1975-1976)

BSEEd-Elementary - Universidad Alas Peruanas (Lima, Peru / 2004-2007)

BS in Theology - Seminario de Todas las Naciones (Lima,Peru / 2001-2004)

3.Employment Experiences

Conduent BPO – Georgia Pacific - USA Supplier of paper – 1 yr and 4 mos.

July 02, 2018 – November 30, 2019 - Bilingual Spanish Collector/CSR/AR Analyst

Taking inbound/outbound call for payment reminder

Sending documents thru emails as per customer request

Reconciliation of accounts receivable as per portfolio

Resolve disputes/discrepancy in the customer account

Sending monthly statement of account

Translate acctg documents and financial statements

Send and call bank and customer in latin america to request for bank docs

NowCom Global Solution - Car loan/dealership - Ortigas, Pasig – 1 yr and 11 mos.

February 2016 to January 2018 - Bilingual Spanish/English Collector/CSR

Taking inbound calls for collections of monthly payments

Taking inbound calls for customers inquiries

Sending necessary documents as per customer request

Transfer calls to the departments in-charge for the particular customers

Process refunds for double payments

Ocwen Mortgage - Housing loan- MOA Pasay City – 2 mos.

Jan. 12, 2015 – March 31, 2015-Bilingual Spanish/English Collector/CSR

Outgoing and Incoming Spanish calls for collection

Assist customers in their inquiries.

Inform customers regarding the status of their current account.

Redirect customers to the proper personnel who can help them resolve their account related problem.

Send necessary documents that customers needed for legal purposes.

Infosys- Philipps Lighting accounts - Alabang, Muntinlupa – 2 yrs and 6 mos.

June 3, 2013 – Jan.09, 2015- Full Spanish AR Analyst

Calling spanish customers to remind them of their past due account.

Resolving disputes of the account with the sales representatives and customers.

Identifying and posting payments of the customers from the bank statement.

Working hand in hand with Mexican collectors.

Applying the payments to be sent to India for posting in SAP system.

Investigating invoices and other related documents using the SAP system.

Sending monthly statements of accounts.

Inquiring customers over the underpaid invoices.

Reconciling customers ledgers with the client.

Soliciting necessary documents for the issuance of credit note.

West Corporation-Debit Card - Makati City – 2 mos.

February 2013 - April 2013 - Bilingual Spanish CSR

Taking outbound calls from English and Spanish client.

Giving information of their debit card balance and card transactions.

Helping clients to resolve their doubts and transaction disputes.

Activating clients new debit cards, reset pin number, deactivate card when lost and process replacement cards.

Accenture-Weatherford - Makati – 1 year

Nov.14, 2011 - Nov.17,2012 - Full Spanish Cash Applications Analyst

Downloading bank statements from Mexico Bank.

Downloading aging receivables from JDE program.

Downloading of customers invoices to register to subsidiary ledgers.

Calling Mexican bank to identify unknown customers payments.

Register payments to excel files of 5 mexican companies.

Application of payments to subsidiary ledgers of the clients customers.

Application of payments to JDE system.

Application of credit notes to JDE system.

Reporting everyday cash receipts.

Reporting everyday cash applications from subsidiary ledgers of customers.

Calling or emailing the clients in case of doubts and problems of customers.

Colegio Maria Alvarado Elementary School-Lima, Peru – 9 years

January 2000 – Dec.2009 - Elementary Teacher - Bilingual-Spanish

Teaching General Science subject both in english and spanish

Preparation of children for the school activities.

Conducting science fair for the primary children.

Preparation of necessary materials for the classroom activities.

PT & S – Pohnpei, Micronesia - 5 years

1991 to 1996 - Company Accountant

Reconciliation of receivable and payable accounts

Posting transactions in the subsidiary ledgers

Monthly salesmen performance report

Analysis of individual receivable account

Fixed assets inventory

Analysis of fixed assets depreciation

Bank / AR reconciliation

Account analyses

Merchandise inventory

Preparation of trial balance

Payroll and payable checks

Preparation of financial statements

Electrolux Mktg. – Pasong Tamo, Makati, Phil. – 7 years

1983 to 1990 – Senior General Ledger Accountant

Posting transactions

Reconciliation of general ledger accounts

Account Analysis

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