JESSIE LEONARD-CORCIA

** ******* ******

Mastic, New York 11950

631-***-**** (Cell) / 631-***-**** (Home)

adbpxg@r.postjobfree.com

SUMMARY

An accomplished and highly skilled Customer Service Representative with diversified experience. Strengths include initiating correspondence reports, handling heavy phone volume, multi-tasking and customer relations. Background is enhanced by an Associate of Arts Degree in Health Care Administration and Medical office / Biller / Coder Certificate Program. A well-organized, patient, detail and deadline oriented quick learner with excellent communication and problem solving abilities.

BUSINESS EXPERIENCE

United Health Group/Optum 360, Melville, NY 2019-Present

Worker’s Compensation Biller Representative

Process Hospital and Doctor’s bill for billing, submitting appeals for unpaid bills, interact with insurance carrier’s for payment status. Contact insurance carrier ‘s, and the New York State Board to obtained and verify Worker’s Comp claim information.

Northwell Health, Melville, NY

Customer Service Agent – PAS 2014-2019

Team member of 150 + people call center, answering calls on assisting individuals with scheduling appointments for various practices throughout Northwell health system, resolve issues and ensuring customer satisfaction. Obtains necessary demographic and insurance information from callers by following proper security measures and entering data into Northwell health department computer system.

Opus Health, Hauppauge, NY

Customer Service Representative 2013-2013

Worked with an integral team of 18 people in a call center environment. Answered more than 50 calls per day, regarding questions, and discount card policy. Resolved daily issues and ensuring customer satisfaction, processing third party medication claims.

Petro Oil, Melville, NY

Payroll Administrator 2011-2012

Directed responsibilities for processing new hires, terminations and Garnishments for non-union and union employee through ADP payroll system, maintained weekly attendance through ADP time-saver on a weekly basis.

Adecco Employment Agency, Melville, NY

Payroll Time Entry Specialist 2011-2011

Processed general staffing expenses and reimbursements on a daily basis. Performed weekly payroll audits for staff. Generated letters for garnishments and distributed them to…

Jessie Leonard-Corcia Page 2

Arrow Electronics, Melville, NY

Human Resources Coordinator/Payroll Assistant 2005-2010

Responsible for all US & Canadian new hire processing paperwork, approximately 100 per month, including reviewing all paperwork for accuracy and compliance, processed ADP payroll. Directly responsible for updating and maintaining employee files/records in database.

SKILLS

Computer proficiency includes MS Word, Excel, PowerPoint, Outlook; Adobe Acrobat, Citrix, ICD-9-CM CPT-10, All-Script, Soarian. Avaya software, Cisco Jabber, HRIS systems, ADP,

ACCOMPLISHMENTS AND RESPONSIBILITIES

Maintains an average of 50 calls on a daily basis, and consistently.

Consistently maintains platinum level status adhering quality assurance standards.

Documents customer inquiries, issues, transactions and other relevant information into department computer system.

Triage specific and complex inquires to appropriate resource (management, billing, clinical).

U

ses procedures, policy manuals, knowledgebase and other reference materials to assist in answering various general inquiries and issues.

Verifies Insurance coverage and other related date with third party carriers for scheduled appointments.

Trained permanent and temporary employees; created and implemented training manual.

Selected to manage and monitor the department, shared e-mail to answer up to 200 e-mails of employee inquiries accurately within 24 hours instead of 48 hours.

Implemented and improved file management system for I-9 (Verification of Employment) to ensure compliance.

Developed tracking and follow-up call back system to resolved discrepancies pertaining to Accounts Receivable (AR) and Accounts Payable (AP) functions.

Coached HR managers, staffing coordinator on completing 1-9 forms.

Performed as integral member of 25 person call center service answering over 100 calls per day more than average. Responsible for answering questions, making corrections to accounts.

Assisted other department personnel with weekly deadlines and service standards reaching 100%.

Received two “Excellence in Service Awards” due to positive feedback from clients.

Received “Spot Award” for excellent in coaching co-workers.

Received acknowledgement for consistently delivered the highest quality performance calls.

Received two certificates of recognition for Highest 2018 Average Quality Score :100, and

For Home Agent with the Highest 2018 Average Quality Score: 100.

EDUCATION / RELATED TRAINING

University of Phoenix, Phoenix, AZ

Associate Degree in Arts of Healthcare Administration

H.B. Ward Career and Technical Center, Riverhead, NY

Medical Office Biller/Coder Certification Program (2012)

Course Training: ICD-9, CPT 10, HIPAA Compliance

AAAHP Certification Exam: Medical Billing/Coding Specialist

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