SERKAN URGUN

New Jersey / USA +1-934-***-**-**

www.linkedin.com/in/serkanurgun adbpxa@r.postjobfree.com EDUCATIONAL BACKGROUND

Spanish American Institute, New York City – Business Management June, 2018 Bahcesehir University, Istanbul – MBA (Management Information System) February, 2015 Anadolu University, Istanbul – Business Administration June, 2011 Istanbul University, Istanbul – Electronic Communications February, 2006 PROFESSIONAL EXPERIENCE

Adams LLC, New Jersey - Business Analyst Lead and Online Sales Manager 06.2017–07.2019

Used Odoo to build an end to end process on ERP system to operate sales, storage, shipping

Created a high-impact strategy and business plan for growth

Lead requirements for gathering business

Fixed system and process bugs

Aksigorta-AGEAS Insurance, Istanbul - Business Analyst Team Lead 01.2014–10.2016

Lead the project; including establishing a clear baseline scope during up front planning

Primary liaison between business and IT Department

Assigned resources and monitored progress of all assignments; ensured completion within timeline - MS Project

Lead in fixing process and system bugs - JIRA

Aksigorta-AGEAS Insurance, Istanbul - Business Analyst 01.2010–01.2014

Analyzed model and documented current-state and future-state business processes using process modeling tools, following a consistent modeling methodology

Performed project manager on IT intensive business improvement projects - MS Project

Analyzed and fixed application bugs by using SQL language Aksigorta-AGEAS Insurance, Istanbul - Customer Service Team Leader 01.2007–01.2010

Lead call center operation

Educated customer relation specialists regarding call center policies and software

Reported call duration and billing data on Cisco systems

Cooperated with third party suppliers

Miron Software, Istanbul - Information Technology Support Analyst 10.2004–01.2007

Handled technical support services calls

Analyzed and fixed application bugs by using SQL language

Gathered requirements and bugs to work with development team SEMINARS & SKILLS

Computer : MS Office Suite (Excel, Word, Access, PowerPoint, Visio, MS Project, Outlook) Programming : SQL, PL/SQL, Oracle Developers, Oracle 11G,19C, Java, HTML, JavaScript, PHP, Phyton, SAS Operating System : Windows, MacOS, Linux

Networking : CCNA (not certified), TCP/IP, IPv4,IPv6 Skills : Gantt Chart, Use Case Documentation, FTE Planning, SQL Tunning, Scope Documentation Project Management : 2016

ITIL : 2015

IIBA - CBAP: : 2014