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Manager Customer Service

Location:
Bacolod, Negros Occidental, Philippines
Posted:
February 10, 2020

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Resume:

JOSTED XAVIER T. CLAUR

Block ** lot ** Candy Avenue Phase 2

Fortune town Bacolod city, Negros occidental

Email Address: adbpx3@r.postjobfree.com

Contact Number: 099*-***-****

SUMMARY OF QUALIFICATIONS

11 years of experience in food & beverage area in U.A.E.

Periodic yet significant hospitality service experience gained from respected entities in Mama fu’s Buca di beppo Cantina Laredo & La Brioche to be specific

Responsible and hardworking

A team player

Adapts quickly to a new environment

Excellent computer skills such as: MS Word, MS Excel

Can speak English

RELEVANT EXPERIENCE

Restaurant Manager

Mama Fu’s Asian Restaurant

Assistant Restaurant Manager

Buca di Beppo, Italian Restaurant

Yas mall and Dalma Mall

Company- Grand Gourmet Investment LLC

Dalma Mall, Abu Dhabi, UAE

June 22, 2016 – September 30, 2019

Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyst, and estimates.

Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.

Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.

Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.

Restaurant Manager

La Brioche – French Café and Pastry

Company- Al Ahlia General Trading Company, Pvt

Deerfields Mall, Bahyia, Abu Dhabi, UAE

May 5, 2013 – June 22, 2015

Develops and executes sales and profit plans that are in-line with budgetary goals.

Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.

Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools.

Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.

Restaurant Manager

Cantina Laredo – Mexican Restaurant

Company – Saleh Bin Lahej Group

Khalidiyah Mall, Abu Dhabi, UAE

October 2010 – March 2013

Supervisor

Cantina Laredo – Mexican Restaurant

Company- Saleh Bin Lahej Group

Khalidiyah Mall, Abu Dhabi, UAE

September 2009 – September 2010

Provides direction, coaching and leadership for all team members (including beverage knowledge, food knowledge, hospitality, safety and sanitation and company policies and procedures).

Completes all team members’ performance evaluations and hand over to the General Manager.

Conducts regular meetings for all staff.

Ensures execution of kitchen line check.

Responsible for inventory control.

Creates and maintains daily, weekly and monthly cleaning regiment for Front and Back of House staff.

Communicates effectively with vendors.

Food Server

Cantina Laredo – Mexican Restaurant

Company- Saleh bin Lahej Group

Khalidiyah Mall, Abu Dhabi, UAE

March 2008 – August 2009

Serves and creates a warm, fun atmosphere for guests and Team Members.

Answers questions regarding food and drink items and their preparation.

Greets newly seated guests’ in a friendly and timely manner.

Enters orders quickly and in proper sequence, using appropriate abbreviations and charges.

Runs food for guests in their section, as well as for any other section in the restaurant.

TRAININGS AND SEMINARS

“Food handling and sanitation”

Boecker, Abu Dhabi

September 2018

“Bayan human resource system”

Time grand plaza hotel, dubai

May 2017

“Sky jana material management”

Time grand plaza hotel, Dubai

May 2017

“Nadia Training Institute”

Employee motivation, decision making, delegation skills,

customer care, team building and leadership skills.

Al Mansoor Tower, Salam Street

June 30, 2013 – July 1, 2013

“Saleh Bin Lahej Group Hospitality Division Home Delivery Seminar”

Bin Lahej Building, Lamcy

Dubai, UAE

March 5, 2013

“Saleh Bin Lahej Group Management Skills Seminar”

Chilis, Gharhoud Building Main Office

Dubai, UAE

July 13, 2012

“Saleh Bin Lahej Group Communication Skills Seminar”

Chilis, Gharhoud Building Main Office

Dubai, UAE

August 8, 2011

EDUCATION

Undergraduate Visayan Maritime Academy

1996-1999 BS Marine Transportation

Bacolod City, Philippines

High School La Consolacion College

1992-1996Bacolod City, Philippines

Elementary Education & Training Center School

1985-1992Bacolod City, Philippines

PERSONAL DETAILS

Born May 13, 1979; Filipino, Married with 3 daughters; can speak Ilonggo, Tagalog and English; has passion for cooking.

Reference persons will be available upon request



Contact this candidate