Curriculum Vitae

Rainier A. Berol

Mobile: +63-916-*******

Home: +032-***-****

adbpwu@r.postjobfree.com

SUMMARY:

High-energy Guest Services Representative focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodation. Efficient with general operations and data entry. Exceptional people skill with down-to-earth, outgoing personality. Personal Information:

Age : 38 years old

Sex : Male

Civil Status : Married

Date of Birth : April 27, 1981

Place of Birth : Tagum, Davao, Phils.

Height : 5’8”

Weight : 70 kgs.

Citizenship : Filipino

Religion : Roman Catholic

Health : Very Good

WORK EXPERIENCE

Apr 2011 - Present P & I PULCHRA Resorts Inc. San Fernando, Cebu, Philippines, 6018

Service Attendant / Bartender

Prepare specialty fine dining including set up items such as linen, silverware and glassware. Bar preparation in a standard on concoction and inventory before and after shift.

Greeting guests (with eye contact and smile).

Escort guests to their tables.

Present menus to the guests and answer questions about menu items, or making recommendations.

Present wine list and describe or recommend wines to the guests.

Taking food and drink orders.

Present and serve wine into the proper glass.

Serving food and drinks.

Check with guests to ensure that they are enjoying their meals and take action to correct any problems.

Remove dishes and glasses from the tables for cleaning.

Dealing with bill payments.

From 2003-2004 Waterfront Hotel & Casino

Salinas Drive, Lahug, Cebu City

Philippines, 6000

Banquet Waiter

Key Responsibility:

To ensure the guests receive high quality services and service provision.

To ensure that health and safety and procedures are respected. Specific job description:

Set-up.

Welcoming and serving guest.

Clean-up and breakdown after meal service.

Providing guests needs with total satisfaction.

IT Skills

Windows & Office tools

• Microsoft Word Intermediate

• Microsoft Excel Intermediate

• Microsoft Power Point Basic

• World Wide Web Intermediate

LANGUAGES

-English Fluent

-Filipino Fluent

-Cebuano Native

My Key Competencies are the ff:

Hygiene

Organized

Politeness

Team working

Sales ability

The ability to listen: understanding how to detect customer needs

Attention to detail

Sensitivity to customers: good relationship skills

Physical and mental resilience

Thoroughness

Multi-skilled

Adaptability/reactivity

Good time-keeping

I certify that all the information stated above is true and correct. Rainier A. Berol

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