Customer Service Data Entry
Resume:
ERIS BRANDT
Copperas Cove, TX
adbpwb@r.postjobfree.com
Authorized to work in the US for any employer
Customer Service Associate
Forsgren’s Shopping Center
July 2019 to December 2019
1. Identify and assist customers with purchases
2. Resolve phone, walk in, email, and fax inquiries from customers 3. Attend trainings to develop customer skills and gain more experience and knowledge 4. Update customer information as required
5. Maintain customer confidentiality
6. Provide outstanding customer service
7. Contact customers to give them accurate feedback on the progress of their inquiries 8. Perform other duties as the need arises
Part Time Employee
Territorial Bank of American Samoa - Utulei, AS
July 2019 to December 2019
1. Serve customers by completing transactions
2. Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits 3. Answers questions in person or on telephone and refers customers to other bank services as necessary. 4. Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.
5. Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative. 6. Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
7. Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins. 8. Reconciles loan coupons and other transactions. 9. Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller. 10. Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof. 11. Maintains customer confidence and protects bank operations by keeping information confidential. 12. Contributes to team effort by accomplishing related results as needed. Caregiver (Part-time)
Home Instead Senior Care - Clarksville, TN
WORK EXPERIENCE
September 2017 to August 2018
1. Assisting with personal care: bathing and grooming, dressing, toileting, and exercise 2. Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands 3. General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine
4. Mobility assistance: help with getting in and out of a wheelchair, car or shower 5. Personal supervision: providing constant companionship and general supervision 6. Transportation: driving to and from activities, running errands, and help getting in and out of wheelchair-accessible vehicle
7. Emotional support: being a stable companion and supporter in all matters personal, health-related and emotional 8. Care for the elderly: orienting or grounding someone with Alzheimer’s disease or dementia, relaying information from a doctor to family members
9. Back-up care (or respite) services: providing other caregivers a break 10. Home organization: help with organizing, packing or cleaning for a trip, or general house care and cleaning 11. Health monitoring: following a care plan and noticing any changes in the individual’s health, recording and reporting any differences
High school or equivalent
Samoana High School - Pago Pago, AS
August 2009 to June 2013
Customer Service
Bilingual
Microsoft Office
Communication
Active Listener
Conflict Resolution
Critical Thinking
Decision Making
Leadership
Problem Solving
Teamwork
Data Entry
Answering Phones
Scheduling
Welcoming Visitors
Calendar Management
Cashiering
Record Keeping
Patient Care
EDUCATION
SKILLS
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driver's license
CERTIFICATIONS AND LICENSES
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