MM

SKILLS

Excellent communication and negotiation skills. Team

player and quick learner. Problem solving, and multi-tasking.

MARTA MARTINEZ

SENIOR CREDIT AND COLLECTIONS REPRESENTATIVE

adbpw2@r.postjobfree.com

786-***-****

EXPERIENCE

SENIOR COLLECTIONS SPECIALIST – KSDT AND COMPANY – FROM MARCH 2018 TO PRESENT

Responsible for managing client accounts receivables. Contact clients with open balances to obtain prompt payment, improve cash flow and identify and reconcile disputes to ensure client’s satisfaction. Review aging report and ensure credit memo requests are processed in a timely manner. Provide monthly reports as directed by managers. Ensure call information is complete to edit and release for billing. Repair invoices that have been submitted for special handling. Initiate action to place delinquent accounts with third party collection agencies and legal intervention according to policy. Work on Office Tools Workplace, QuickBooks, Excel, Word and Outlook.

SENIOR CREDIT & COLLECTIONS REPRESENTATIVE • DEL MONTE FRESH

PRODUCE, INC/CORP. OFFICE • FROM JAN. 2014 TO MARCH 2018

Manage a portfolio of $12M to $15M. Ensure payments are received within company terms. Contact customers as needed, either via telephone or email, to request payment information on past due invoices, or back up on deductions taken. Respond to their request for copies of invoices or credit memos, and statements of account. Weekly accounts reconciliation.

Investigate deductions and charge backs. Contact sales team to inform them of deductions on their accounts. Reply to credit reference requests. Submit claims on customer’s web site as necessary. Monitor orders on hold due to accounts being over their credit limit to advice credit analysts to release them based on payment information.

Work on Oracle, and Profits.

CREDIT AND COLLECTIONS SPECIALIST • CALITA FARMS, INC. • FROM MARCH 2011 TO DEC. 2013

Establish new accounts and determine extension of credit lines based on credit references, and information from credit reports from flower credit associations. Contact customers for collection on past due balances. Negotiate extended terms based on payment history. Daily cash posting. Meeting with President and CEO to discuss aging on a weekly basis.

Help with any other duties as necessary.

Attend to Miami Credit Managers Association’s monthly meeting. Worked on Quick Books.

CREDIT & COLLECTIONS SPECIALIST - EDEN FLORAL FARMS – FROM JUNE 2002 TO MARCH 2011

Responsible of opening new accounts and determine credit worthiness based on credit references, and reports from Flower credit associations.

Collection calls on past due invoices. Provide customers with any invoice request, and statement of account. Investigate deductions, and freight bills. Meet with sales department on a weekly basis to discuss open deductions and past due accounts. Also responsible for ordering office supplies for all the departments within the company. Helped the receptionist when needed. Worked with Great Plains, Excel and Word.

ACCOUNTING CLERK – BARTON KRAMER – FROM OCT. 2000 TO JUNE 2002

Daily cash posting, collection calls. Provide customers with anything they request to make payments on time. Help with accounts payables by entering invoices from Vendors. Run a/p reports to have management approve checks to pay due bills. Also help with Payroll by entering worked hours from warehouse personnel, and issuing payroll checks. Help with any other duties as required. Worked on AccPak, Excel and Word.

DATA ENTRY/ACCOUNTING CLERK – PARROT JUNGLE & GARDENS – FROM JAN. 1993 TO OCT 2000

Started helping to enter new merchandise received in the Gift Shop into the inventory system, description and prices. Helped in sales floor.

Moved to the accounting department, and help running sales reports and counting moneys of all the departments within the park like cafeteria, gift shop, admission, petting zoo, and food kiosks. Investigate credit card charge backs made by customers on a timely matter.

Worked on Peach Tree, Word and Excel.

Languages spoken: English and Spanish

EDUCATION

Executive Bilingual Secretary

San Pedro Sula, Honduras, 1986

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