Customer Service Training

Kathryn Harp

Phone: 619-***-**** E-Mail: adbpv3@r.postjobfree.com

Objective

To obtain a position where I can assist others in growth and development, make a positive impact on those around me, while also gaining more skills to better myself Experience

Financial Service Advisor-Zovio (Ashford University) 03/2018-10/2019 Advising students about their financial aid and any potential out of pocket expense they may have. Advising students on how the disbursement and stipend process works at Ashford. Going over needed documentation, assisting students with completing documentation and FAFSA. Ordering Veritax for student’s tax return transcripts. Answering any financial aid related questions that the student might have. Transferring students to the applicable department for other questions. Setting up the training schedule and training new Financial Aid Advisors. Assisting my colleagues with any questions. Bar Supervisor-Parkway Bowl 09/2008-03/2018

Responsible for hiring and training of staff in all aspects of the job, including but not limited to customer service and state laws regarding alcohol and beverage service. Conducted monthly inventory and managed bar revenue. Customer relations including experience, service, and product quality. POS system training as well as managing updates and ensuring all staff knows the proper usage. Responsible for de-escalating issues and recognizing potential issues before they occur. Conducted employee evaluation reviews and managed/balanced the schedule to ensure proper coverage. Responsible for marking tools and analysis for revenue increases. Ensuring the customer’s experience is joyful while also maintaining safety and staying in compliance, stellar attendance record and attention to detail, Education

Patrick Henry High School: High School Diploma-2001 GPA: 3.0

Skills

I excel in problem-solving as well as reliability. I am punctual, patient, and enjoy learning new aspects of every role/position. I believe in being a team player but also thrive on personal projects. I am a leader, self-starter, and goal-oriented. I have excellent customer service skills and clear and effective communication. I am versed in different computer applications and programs such as Campus Vue, Outlook, Veritax, Regent, NSLDS, COD, TMS, AVAYA, IFAP. Accomplishments-

In the year and a half, I was with my previous company, I received several nominations on performance. I was the recipient for the department’s “Awesome” award in September 2018, I was nominated and selected to represent the Finance department at Company event, I was part of the L&D training group and was selected to go Arizona to help train the team opening the new location.