Engineer Software

Cortney L. Williams

248-***-**** *************@*****.***

Summary of Qualification

Testing Engineering Development

Experienced IT Professional. Extensive QA software development experience in Manual Testing. Sr. Test Analyst with a history of performing well in high-pressure, time-sensitive environments, successfully devising/implementing test objectives, organizational policies, strategies, and plans, and creatively instituting data-driven process improvements. Platforms: Web, mobile, frontend, backend. Excellent oral, written

communication & soft skills.

Computer Skills

Testing Software

Quality Assurance-Regression-Integration-Production-Manual-Automation-Scrum-SQL-Quality Center-Defect Tracking-Test Planning-Microsoft Office-Quality Center-TFS-SharePoint-SQL Developer-Soap UI-Test Rail-JIRA-WinSCP-Notepad++-Visual Studios-ClearQuest-AppWatch-Microsoft SQL Server Management Studio

Professional Experience

Ally Financial

QA Testing Analyst – Troy, MI (May 2019 – September 2019)

Execute all forms (automation, L4, LC, CP) of functional testing as assigned using ALFA

Validate assigned letter output

Identify any form of defects on given testing in Quality Center

Escalate to appropriate level of support when testing is stalled (questionable defects, clarity of requirements)

Identify opportunities and continuous improvement of overall testing approach, tools and processes

Participate in special assignments as requested

Youngsoft Inc.

Quality Assurance Tester – Wixom, MI (March 2019 – May 2019)

Conduct research, gather, organize, and analyze data

Gather, analyze, and define business and user requirements and process flows

Write and execute test cases and scenarios using the test management tool Test Rail

Monitor bug resolution efforts and track status with JIRA

Execute SQL queries for data validation and test execution

Participate in daily scrum meetings

Ensure deliverables are of the highest quality to promote client satisfaction

Independently manage the following assigned task: InstaMed EFT Testing Phase

General Motors

Software Test Engineer – Detroit, MI (September 2017 – December 2018)

Help transform application teams through build and deployment automation

Perform maintenance and troubleshooting of continuous build/deployment systems

Modify automation scripts using Visual Studios and Notepad ++

Create and modify automation tests in Gherkin

Ensure status and communication reports are detailed, comprehensive, and accurate

Identifies software issues and enters into ALM with supporting log files and data

General Motors

Integrated Test Engineer – Detroit, MI (October 2015 - September 2017)

Execute test cases across multiple platforms and software builds

Report and log issues into ALM, including logs, recreation steps, and any other supporting documentation

Work with the engineering teams to identify, triage, and resolve issues

Apply specifications, user guides, use cases, comparable products, and previous known bugs to create and maintain test plans, test designs, and test cases

Coordinates with different departments domestically and internationally. Performs testing in the framework of an Agile/Scrum development process

Documents testing and creates test reports

Provides technical support for the resolution of various internal customer issues

Performs setup of tools/modules/wiring and maintains test benches and test vehicles appropriately

Participates in internal customer test workshops and drives

General Motors

Software Test Analyst – Detroit, MI (July 2014 – October 2015)

Maintain and execute test cases, ensuring the quality and stability of the system throughout the project

Oversee all software testing, including regression and system testing of projects, bugs, and enhancements

Identify software defects and manage their lifecycle using ALM to ensure quality assurance

Monitor bug resolution and efforts and track successes

Identify, analyze, and document problems with program function, output, or content

Perform assigned portion of system testing for each release

Participate in component testing and report defects to software developers

Documents testing and creates test reports

Perficient Inc.

Manual Tester – Livonia, MI (May 2012 – May 2013)

Gather, organize, and analyze data

Analyze, gather, and define business and user requirements and process flows

Write and execute test cases and scenarios using Test Link

Log and track defect status in JIRA

Participate in daily scrum meetings

Ensure deliverables are of the highest quality to promote customer satisfaction

Independently manage the following assigned tasks: NGBS Ford and Lincoln Manual Testing(Website and Mobile), INDI Ford and Lincoln Showcase Application (iPad), QA and Production Regression Testing

Blue Cross Blue Shield of Michigan

Testing Specialist/Intern – South Lyon, MI (July 2011 – February 2012)

Responsible for EDI test team software test case creation of real time transactions and claims

Develop and validate test cases

Test 5010 real time transaction claims and batch system changes

Develop and execute test cases in both batch and real time

Report defects using ClearQuest

Communicate effectively with developers about issues uncovered during testing

Testing included: 270-271, 276-277 real time regression testing, 270-271 Web Denis Testing

Lines of business includes: Hearing, Vision, Dental, PGBA, BCN, Medicaid, NASCO, IKA, DNoA

Education

December 2020 Masters of Administration, Information Resource Management, Central Michigan University

December 2015 Bachelors of Science, Computer Information Technology, Central Michigan University

June 2011 Associates of Applied Science, Computer Information Systems, Wayne County Community College

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