Customer Service Software
Resume:
Judith Spaulding Brown
E-mail: *********@****.*** Cell: 814-***-****
Professional Experience:
USAA Federal Savings Bank, San Antonio, TX
Mainframe Contractor / Consultant Risk & Business Controls Apr 19 – Jan 20
Risk Decisioning PreSelect Credit Card Process analysis and programming revisions
Agile/Scrum framework COBOL development and analysis for banking deposits
Navy Federal Credit Union ISD Enterprise Software, Ashburn, VA
ISD Mainframe Contractor (contractor) Oct 16 – Jan 19
Project Tech Co-Lead CICS Business Application Remediation Affinity Modernization project
Project team mainframe developer for “New Product” American Express Credit Card Project -
using SDLC, coding, UAT and SIT testing and system design documentation
ISD Stability Program Enhance Test Environment project team participant; JCL, PROCs,
Parm member Review and Analysis
Bank Of America Global Technology and Operations, Jacksonville, FL
Technical Programmer IV (contractor) May 15 – Aug 16
Project team participant of Grimm Waters Regulatory Compliance mainframe technical solution
initiative for consumer loan portfolio on the AFS Commercial Loan System using SDLC.
Project role defining requirements, documentation, impact analysis, coding, and testing
Automated Financial System (AFS) vendor application code updates and testing for
Escrow Reporting and Analysis Statements.
M & T Bank, Buffalo, NY
Software Engineer II May 09 – Feb 15
Provide production technical support for Commercial Loan accounting software,
Automated Financial System (AFS) vendor application with on-call rotation 24 x 7; SDLC
Implement software technical solutions to align with regulatory requirements using
Project Management methodology, industry standards and “best practices”
Support bank-wide project initiatives for compliance, acquisition and conversion development.
Build Disaster Recovery plans for distributed and mainframe applications using LDRPS
(Living Disaster Recovery Planning System); SunGard Continuity Management Solution.
Updated and automated the MERS and MSP (BKSP) reconciliation process;
designed and revised the workflow and FTP activities for Mortgage application data feeds
System Developer (contractor) Apr 08 – Apr 09
Prepared Technical Specification and impact documents, Use-Cases and workflow diagrams
Provided production migration and post-implementation support for bank initiative
Developed online custom programs for the ARP/SMS banking vendor legacy application
interface, transaction logging and check stock inventory control systems (UAT and SIT)
Created EDI software interface for credit card application services.
State of New York Department of Motor Vehicles, Albany, NY
Information Technology Specialist II (Programming) Dec 06 – Apr 08
Customized and tested batch & online programs, established standards and procedures, updated
documentation for New York State Licensing Medical Review System; SQL, DB2
Implemented legislative requirements into the New York State online mainframe licensing
system software application; Gathered statistics in DataMart (SQL,Crystal Reporting)
Judith Spaulding Brown
E-mail: *********@****.*** Cell: 814-***-****
Libera, Inc., Jamestown, NY
Technical Support/Help Desk/Customer Service Representative (part-time) Sept 04 – Aug 06
Supplied technical support for medical software products for PC & mobile device apps
Analyzed and resolved integrity issues for Medical Software Asset tracking database; SQL
Performed Quality Assurance testing and gap analysis for proprietary web-based software.
W.R Case & Sons Cutlery, Bradford, PA
Programmer/Analyst, Manufacturing ERP and EDI System Support Nov 02 – July 04
Provided production support for EDI application and Oracle ERP database administration; SQL
Discovered and resolved marketing and sales report discrepancies
Integrated ERP and corporate email system for shop floor scheduling notifications
Identified, defined and implemented business solutions to eliminate ERP system anomalies
Recommended data cleansing techniques for ERP software application modules and interfaces
IBM Global Services Parts Distribution Division, Mechanicsburg, PA
Sr. Software Engineer (Mainframe contractor) June 02 – Nov 02
Programmed and tested revisions for the IBM purchase order software application
KOA Speer Electronics (distribution), Bradford, PA
Application Programmer/Analyst Feb 97 – Aug 01
Applied and implemented technical solutions for business application expansions and revisions
Gathered business requirements and created functional specifications; SDLC.
Performed systems analysis, software development, UAT and SIT testing, end-user training,
Production migration and post-implementation support.
Enhanced and integrated corporate business systems for Sales, Marketing, Accounts Payable,
Accounts Receivable, General Ledger, EDI, Inventory Control, Distribution Warehouse
Management, and Customer Service; SQL
Valeo Engine Cooling, Jamestown NY Nov 82 – July 98 Systems Integrator/Network Administrator
Research & Development Jamestown Automotive Division
Technical project lead for Novell LAN and AS/400 WAN installation and implementation
Administrated Security access, supported corporate email system and antivirus software
Managed AS/400 ERP system, configured Network system hardware and storage devices
IT software and hardware Asset Management and maintenance tracking for Network
Servers, system hardware, laptops and workstation devices
Synchronized and coordinated data backups, replications and transfers between global facilities
Provided relational database support, automation and technical solutions for client requests; SQL
Judith Spaulding Brown
E-mail: *********@****.*** Cell: 814-***-****
MIS System Administrator/Marketing Associate
Aftermarket Division – AS/400 and ERP implementation
Project lead technical facilitator and liaison for ERP go-live and mainframe legacy retirement
Information system implementation technical lead for ERP system modules: Order Entry,
Invoicing, Purchasing, Inventory, Receiving, Shipping, and Financials A/R, A/P and G/L; SQL
Automated, executed and administered the corporate direct mail and marketing campaign
Implemented business solutions for technical corporate initiatives, documented and applied
ISO9000 procedures and continuous process improvements
Programmer/Analyst – Manufacturing Truck Division - Mainframe
Manufacturing Division: Lean/Six Sigma Principles, Kaizen (Continuous Improvement) Practices
Acquired deep knowledge of manufacturing process and Information Technology integration
Designed, developed and implemented mainframe application software business systems
Automated online and batch processes for the following business and financial systems:
Bill-of Material, Work-Order ledger, Time and Attendance, Lost Time, Payroll,
Proposed and Corporate Estimating, Price Adjustment and Metal Market,
Corporate Billing and Invoicing, General Ledger, Aftermarket Inventory and EDI
Education:
Master of Science - Computer Information Technology (GPA 3.86) Aug 04 – May 06 Regis University School for Professional Studies, Denver, CO
Certificate in Software Engineering, Regis University May 2006
Certificate in Executive Information Technology, Regis University May 2006
Certifications:
Certified Scrum Product Owner (CSPO) #339034 April 2018
Certified ScrumMaster (CSM) #000339034 June 2016
PMI Certified Associate in Project Management (CAPM) #1624132 June 2013 – June 2018
Training SAFe for Teams (2019), Agile Release Train, Training ITIL (2016)
Microsoft Office Specialist (Microsoft Access XP; Microsoft Excel) 2004
Technical Skills:
Environments:
Z/OS, COBOL, Pl/1, CICS, DB2, DL/I(IMS), TSO/ISPF, JCL, EDI, Eztrieve, SDLC,
VSE/ESA COBOL, CICS, DB2, EDI, JCL, BMS, QMF, SQR, ICCF, SDLC
MS SQL Server: SQL, Oracle, Crystal Reporting, Microfocus COBOL, EDI, Microsoft Access
AS/400 SQL, Showcase, Mac-Pac ERP Module Implementation,
Applications:
Agile/Scrum Frameworks, Servicenow, JIRA, HP Service Manager, ITSM
Sharepoint, CA-7, Panvalet, Changeman
Microsoft Word, Excel, Powerpoint, Access, Visio, Exchange, Source safe
LinkedIn URL: Judy (Spaulding) Brown
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