Deepali Shah

**-*** ********* ****, **** McMurray, AB T9K 0K3

Cell: 780-***-****, Email: adbptt@r.postjobfree.com

OBJECTIVE

Seeking employment as Customer Service Clerk

SUMMARY OF QUALIFICATIONS

•10+ years’ experience in accounting, cashiering and customer service roles including managerial experience

•Ability to offer high degree of customer satisfaction

•Good interpersonal and communication skills; Bilingual: English and Hindi, Gujarati

•Ability to maintain a positive work environment, supervise and train new staff

•Administrative, financial, forward-planning, and strategy skills

•Ability to develop long-term rapport with customers to ensure repeat business

•Excellent computer skills: MS Word, MS Excel, MS Power Point, emails, Internet browser

•Recognized for high ethical standards, degree of accuracy, efficiency, and organizational skills

•Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and call IT for computer assistance.

EMPLOYMENT HISTORY

Customer Service Manager – Walmart, Fort McMurray, AB Nov 2013 – Current

•Provide a friendly work environment for associates and customers

•Receive customer complaints and resolve complaints; Respond to CSM alerts on the handheld

•Correct register errors and provide assistance at all outlying registers

•Train associates and provide coaching and training feedback

•Assign cashiers to registers and manage breaks and coordinate the lunch/break schedules

•Communicate with management and sales floor associates to maintain front-end coverage

•Lead/motivate employees to maintain the sales rates of the Wal-Mart Rewards MasterCard

•Keep adequate quantities of shopping carts; Ensure all checkout surfaces are kept clean and neat

•Answer phones and greet clients warmly and reroute calls to appropriate people.

Customer Service Desk/Cashier – Walmart, Fort McMurray, AB June 2013

•Responded to customer complaints and questions; Helped locating items

•Handled issues of return, exchange, refund and sales inquiries; Worked as a cashier

•Created customer database, process forms, orders, applications, and requests made by customers

•Maintained a balance cash drawer; Activated phone cards and gift cards

•Handled request for money orders and Western Union wire transfers

•Dealt with customers by phone, emails, and face to face; Gave pricing and delivery

•Performed customer’s verification at the check-out when required

•Kept record of inquiries, questions, comments, suggestions, and complaints from customers

Accomplishment: Recognized ‘Best SPH (scan/hour) of the week’ in February 2014

Quality Control Assistant - SMTC 2011 - 2012

Electronic Assembler - Celestica 2008 - 2010

EDUCATION

3-year Bachelor degree in commerce, Maharaja sayajirao University, India 1998 – 2001

Course on labour practice 2001 - 2002

High school Diploma – Sardar vallabhbhai vidhyalaya in vadodara, India 1998

References available upon request