Verena Pond

Pahrump, NV

720-***-****

adbpta@r.postjobfree.com

Work Experience

Superviser-Niva Gifts Shop - Sheraton Hotel Downtown Denver, CO

January 2018 to May 2019

Sales, customer servvice, cashier, inventory, scheduling,

worked extra hours all holidays

display design, stocking

GUEST RELATIONS- Hammond's Candies Denver, CO

November 2016 to September 2017

Customer service, cashier, tour guide, Party Hostess, Tour Desk scheduling and greeting. General retail duties

including stocking, recover, display.

LIVE IN CARE GIVER/QMAP/CPR certified - Benson Foster Home, Commerce City, CO

August 2016 to November 2016

Live in caregiver in home for * delinquent teen girls. 24-7

supervision including meal prep, Appointment schedule

maintainance and adherence.

ASSISTANT MANAGER - ADMINISTRATION EPIC ESCAPE GAME, DENVER, CO

July 2015 to Jan. 2016

Lead front of house staff, administration, customer service, and sales

Managed HR issues, including interview pre-screening, orientation and training

Oversaw private group sales and scheduling as well as all corporate quotes

Handled all cash and reconciliation of credit cards, deposits and petty cash

Supported cluemasters/back of house as well as managed 2 of 5 themed rooms as needed

Greeted and prepped guests for games, provided tours of the historic mansion

PARTS WASH/POULTRY PROCESSING - TYSON FOODS INC., BROKEN BOW, OK

Dec. 2013 to June 2015

Worked directly with all plant departments, including Quality Assurance, HAACP testing and USDA inspectors to ensure safe food processing

Salvaged poultry, maintaining strict guidelines according to QA, HAACP and USDA

Processed poultry, debone, pack-out, parts wash

ASSISTANT MANAGER RETAIL - FAMILY DOLLAR, IDABEL, OK

Apr. 2013 to Aug. 2013

Directed and mentored staff and helped them handle difficult sales

Managed workers in sales, inventory, checking cash receipts and customer service

Monitored sales floor to ensure customer satisfaction and correct pricing and display

Authorized payments and merchandise returns

Greeted and assisted customers, responded to questions and complaints

LEASING AGENT, RESIDENCE - BRYANT VILLAGE, VANCOUVER, WA

June 2010 to Jan. 2013

Managed residential real estate properties and collection of assessments and rental fees

coordinated real estate activities such as leasing and governance

Met with prospective tenants and determined eligibility of prospective tenants

Inspected grounds and facilities regularly and ordered and directed repairs and maintenance

Maintained records of rentals, usage, maintenance costs and property availability

DEMONSTRATOR - PENGUIN WINDOWS, VANCOUVER, WA

Oct. 2008 to Sept. 2009

Assembled and maintained product displays

Trained junior level support, established relationships with managers and sales associates

Identified interested customers and suggested specific products to meet their needs

Provided high quality presentations

MOTEL KEEPER - PRATER'S MOTEL, HOOD RIVER, OR

Jan. 2008 to Sept. 2008

Oversaw reservations, changes, check-ins, check-outs and assigned rooms to guests

Maintained positive guest relations and managed staff when guests report problems

Performed concierge services and offered knowledge of area surrounding hotel

Computed bills, collected payments and resolved overbooking situations

Education

Portland Community College, Portland OR

Clark College, Vancouver, WA

attended college in pursuit of my associates degree 2010 - 2012

QMAP Certification - Medication administration CO Certified

CPR CO Certification

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