Customer Service Loan
Resume:
Hi-way Malingin Bogo City, Cebu / +639********* / adbpt6@r.postjobfree.com
Kathleen Bulanon Ladaran
Objective: To use my skills in the best possible way for achieving the company’s goals.
PERSONAL INFORMATION
Birth Date: August 16, 1986
Birth Place: 19-21 Roxas Avenue General Santos City
Religion: Seventh Day Adventist
Father’s Name: Caesar Pairat Ladaran
Mother’s Name: Eunice Anoche Bulanon
JOB EXPERIENCE
July 2018 up to present SMASCO/RAHA Kingdom of Saudi Arabia
On call cleaner
October 2017 – June 2018 Convergys Philippines Inc. IT Park Cebu City
Technical Support Associate (Intuit)
Work in a fast-paced call center(or sometimes remote) environment to take incoming technical calls from customers. You'll listen then analyze, troubleshoot and resolve technical issues with the account.
Customer Service Representative (Comcast – ECARE)
Serve as the first point of contact for customers and injured workers, delivering excellent customer service. Answer inbound phone calls, identify and resolve caller needs, and provide information. The successful candidate must have: ... Excellent problem-solving, listening, communication, and customer service skills.
October 2011 – May 2017 CEBU APC Finance Corporation TPE Bldg. Banilad Cebu City
LOAN OFFICER
Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
Meet with applicants to obtain information for loan applications and to answer questions about the process.
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
Review and update credit and loan files.
Propose appropriate solutions and documents all processes for underwriting transactions and prepare appropriate updates to all credit history.
Conduct interviews for all applications and recommend modification to paperwork as per requirement.
Assist to answer all loan services and customer phone calls.
Resolve all issues and maintain knowledge on all loan servicing procedures.
Manage all loan payment methods and prepare all loan submission documents.
Manage all communication with internal departments to facilitate all loan processes.
Monitor all loan applications and documents all underwriting processes.
Evaluate all credit reports and enter all information for loan approval and manage resolution of all issues.
December 2009 – September 2010 Fennel Money Exchange Aliwanay Balamban, Cebu
Loan Releasing Officer / Credit Investigator
Process and approve loan applications within certain limits, above which the application is referred to a higher approving authority.
Advice loan applicants of all documentary requirements in the loan application.
Check and ensure that all loan application submission are in order and proceeds to process the loan as per bank’s loan policies.
Explain to prospective borrowers the loan application requirements as well as the various loan products, interest charges, processing fees, penalty charges and payment term options available.
Analyze applicant’s financial situation, stability of income sources, credit standing and outstanding credit debts, payment records with previous loans if any and property ownership and other acceptance criteria before approving the loan.
Work with clients in settling loan delinquencies and accept negotiated settlement or send delinquent accounts to collection agencies.
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April 2004 – May 2005 Rosendo O. Diagan Cooperative Hospital #27 Quezon Avenue, General Santos City
Nursing Aide (On Job Trainee/ Volunteer)
Receives endorsement of patient’s from previous shift.
Accompany the doctors during rounds.
Attend and admit patients, endorse and guide patient to their respective rooms.
Prepares patient’s room and bed.
Performs wound dressing.
Assist in providing personal care to elderly, disable and pediatric patients such as bathing, grooming, feeding, toileting and assisting in personal hygiene.
Monitors and graphs vital signs of patients on the graphic sheet.
Responsible for room orderliness and maintaining cleanliness.
Provide health teaching and nutritional counseling.
EDUCATION
Nursing Aide
Goldenstate College
Pioneer Avenue General Santos City
April 2005
CHARACTER REFERENCES
Mr. Danilo D. Albarracin
Consultant
Brigada Health Line Corporation
Mrs. Rustica Trumata
Area Social Worker
LGU- General Santos City (CSWDO)
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