Operations/Warehouse Supervisor

*/*

ASHISH TRIVEDI

Mobile +1-908-***-****

Email adbpo8@r.postjobfree.com

OBJECTIVE:

To expand my professional horizons by seeking new challenges and utilizing concepts and principles absorbed by working experience.

CORE COMPETENCIES:

x Analytical ability and strong organizational skills to balance a variety of programs with tight deadlines.

x Excellent interpersonal skills, effective verbal communication, strong team player, enjoy working in dynamic circumstances.

x Ability to understand technical and commercial issues and contribute to strategic planning initiatives.

PROFESSIONAL EXPERIENCE:

x AGILITY / PWC Global Logistics, Dubai, U.A.E. ( From November 2003 Till Date )

An Overview

Agility Global Logistics is a global provider of end-to-end supply chain solutions, with its network of warehousing facilities and transportation and freight management services, with more than 450 offices located in over one hundred countries spread across six continents.

Agility customers span a wide range of industries, including apparel and footwear; automotive; consumer and industrial electronics; consumer packaged goods; engineering and construction; events and entertainment; food and grocery; healthcare and pharmaceuticals; and Oil & Gas and petrochemicals. Agility Logistics is a publicly traded company listed on the Kuwait Stock Exchange and Dubai Financial Market, ticker symbol WARE.

The company’s services include transportation, international freight forwarding, warehousing and fleet management, inventory replenishment and order processing and other supply chain related solutions and value added services. AGILITY / PWC Global Logistics, Dubai, U.A.E.

Operations Supervisor, Project Logistics (Current) x Act as the primary point of contact between the allocated accounts/clients and the company; manage relationship with the allocated accounts/clients in a manner that would be mutually beneficial for both the client and the company. x Actively manage the relationship for opportunities to grow and expand business with key account through cross selling, volume growth and regional expansion; Achieve monthly ‘Maintain the Aim ’KPI’s,

x Oversee & manage the day-to-day Operations with 2 Team Leaders and 10 Project Co-ordinators to ensure that the work flow is divided and managed efficiently. 2/5

x Work closely with Operations/Warehouse Departments and regional Agility offices to ensure services levels/contractual agreements offered to key accounts are understood.

x Ensure HSE practices in the operations is in order to minimize the opportunity of damage of the property and injury to operations personnel. x Monitor and assess the quality of the service provided by vendors, suppliers and agents and to report to management their performance and client’s level of satisfaction.

x Pro-actively interacting with the clients with regular visits/meetings to assess performance levels, discuss issues, problems (current and potential) that are affecting performance, proposing solutions and specific measures to overcome them.

x Report to sales management on key account issues, revenues growth plans, new business opportunities/sales leads, action plans to resolve outstanding issues. x Ensure all customer visits, opportunities and any other customer information are updated to senior management in line with the requirements and expectations. x Prepare prompt and accurate proposals, and communication exchanges with prospects and customer.

x Any other related duties / projects assigned by the Operations Manager & Project Manager, Project Logistics from time to time to meet the business needs. AGILITY / PWC Global Logistics, Dubai, U.A.E.

Client Account Manager, Operations, MMI (From May 2013 till Sept 2014) x Act as the primary point of contact between MMI and Agility; manage relationship with MMI in a manner that would be mutually beneficial for both the client and the company.

x Actively manage the relationship for opportunities to grow and expand business with key account (MMI) through cross selling, volume growth and regional expansion; Achieve monthly ‘Maintain the Aim ’KPI’s, x Work closely with the warehouse team of 2 team leaders and team of 60 warehouse assistants/MHE Operators to ensure all warehouse activities are as per services levels/contractual agreements offered to key accounts. x Prepare performance evaluation and appraisal reports of direct reports to assess subordinates productivity and progress and identify training needs of team members to improve efficiency and ensure conformity with standard procedures and practices.

x Monitor and assess the quality of the service provided by vendors, suppliers and to report to management their performance and client’s level of satisfaction. x Pro-actively conduct daily/weekly meetings with MMI to assess performance levels, discuss issues, problems (current and potential) that are affecting performance, proposing solutions and specific measures to overcome them. x Resolve all warehouse/facilities issues pertaining to assigned account. x Ensure HSE practices in the warehouse/operations is in order to minimize the opportunity of damage of the property and injury to warehouse & operations personnel.

x Report to sales management on key account issues, revenues growth plans, action plans to resolve outstanding issues.

x Proactively work with the Finance/Procurement Department to ensure all procurements requested by the customer are efficiently/timely procured and payments are collected within the agreed timelines as per the credit terms the customer has with the company.

3/5

x Prepare prompt and accurate presentations, proposals, and communication exchanges with prospects and customer.

x Any other related duties / projects assigned by the Director Contract Logistics from time to time to meet the business needs.

AGILITY / PWC Global Logistics, Dubai, U.A.E.

Documentation Supervisor (JEA), All Clients (from January 2012 till April, 2013)

x Heading the customs documentation team of 10 Documentation Executives in accordance with contractual terms of the client’s custom clearances for Pharmaceuticals, Food products, Perfumes & Cosmetics, Oil & Gas and various other commodities.

x Manage the team to ensure that the work flow is divided and managed efficiently. x Assist the Senior & General Manager on team management, office administration and management reports.

AGILITY / PWC Global Logistics, Dubai, U.A.E.

Customer Services Supervisor, “Kellogg Brown & Root” for US Military Project (from April 2006 till December 2011)

Logistics & Customer Services

x Responsible for material movements (inbound and outbound) in accordance with contractual terms of the client.

x Provide material movement reports and complete shipment status. x Ensure effective inventory management and provide support in load/demand planning.

x Establish a close relationship with the client and ensure all requests and queries are responded to in an efficient and professional manner. x Ensure prompt and accurate preparation of shipments. x Closely interact with Warehouse Operations for complete control on shipments. x Identify technical, logistical performance or support issues and facilitate resolution. x Continue establishing and maintaining strong logistics contact, procedures and systems.

x Manage the team of 8 Customer Service Assistants/Executives to ensure that the work flow is divided and managed efficiently.

x Assist the Project Manager on contract management, office administration and management reports.

Billing

x Ensure accurate monthly operational billing as per contractual agreement. x Compiling data and providing monthly reports to Senior Management. x Scrutinizing each invoice to ensure that the job has been effectively implemented and billed for and also ensure back ups are attached. x Liaise with Warehouse Operations and ensure that all jobs are accurately carried out with back ups are available in the file.

x Ensuring billing procedures are followed for a smooth & efficient billing. x Manage the team of 2 Billing Executives to ensure that the work flow is divided and managed efficiently.

AGILITY / PWC Global Logistics, Dubai, U.A.E.

Account Executive “Unilever” (from November 2003 till March 2006) 4/5

x Act pro-actively on behalf of the principle to ensure all logistical requirements are met accurately, timely and consistently.

x Monitor Inbound and Outbound movements of the principles and maintain their relevant KPI’s (Key Performance Indicators).

x Liaison with local and overseas shipping agencies / consolidators and forwarders to ensure cost affective supply chain solutions.

x Conducting cyclic stock checks on and thereby doing the reconciliation between book stocks and physical inventory on a weekly basis. x Initiate value added services not part of agreed portfolio of services. x Cost effective resource planning for daily operational activities. x Monitoring of the Customer Satisfaction Index through the bi-annual Customer Satisfaction Survey

x Trilite International LLC, Dubai, U.A.E. – An Overview Trilite International is engaged in developing, manufacturing and distributing fragrances, toiletries, cosmetics and skincare lines. Materials Management, Inventory Control and Purchase Incharge (from January 2001 till November 2003)

x Assisting the General Manager & Product Managers in New Product Development. x Ensure effective inventory management as per customer orders and provide support in Exports/Imports planning.

x Ensure prompt and accurate preparation of shipments. x Providing material movement reports and complete shipment status to management and customer closely interact with operations for complete control on shipments.

x Monitoring customer requirements, Raising & Processing Purchase Orders to the factories.

x Preparing forecasts, Monitoring stocks

x Liaising with the Sales and Marketing Department on new product developments & existing requirements.

x Liaising / Regularly visiting the warehouse to ensure proper stock movements x Jaywir Trading Company (Unistar Group) – An Overview Unistar Group of companies is a multinational with direct presence in 16 countries across 6 continents. It is engaged in developing, manufacturing and distributing fragrances, toiletries, cosmetics and skincare lines.

Materials Management, Inventory Control and Purchase Officer ( From October 1998 till November 2001)

x Controlling Inventory

x Regularly visiting the factories for discussions of new product developments x Liaising / Regularly visiting the warehouse to ensure proper stock movements x Ensure effective inventory management as per customer orders and provide support in Exports/Imports planning.

x Providing material movement reports and to the management. x Monitoring customer requirements, Raising & Processing Purchase Orders to the factories.

x Preparing forecasts, Monitoring stocks

x Liaising with the Sales and Marketing Department on new product developments & existing requirements.

5/5

EDUCATIONAL QUALIFICATIONS:

x Diploma In Materials Management (AIIMAS, Chennai) x PG Diploma In Production Management (AIIMAS, Chennai) x PG Diploma In Sales & Marketing Management (AIIMAS, Chennai) x St Xavier’s High School, Mumbai, India

SOFTWARE PROFICIENCIES:

x Proficient in Microsoft Word, Excel, Internet Explorer. INTERESTS AND ACTIVITIES:

x Cricket, Traveling, Music, Reading.

REFERENCES:

Available on request.

Contact this candidate