Insurance Customer Service
Resume:
Mong Hoa Vuong To
Quality Control Specialist
Snellville, GA 30039
678-***-**** adbpkl@r.postjobfree.com
OBJECTIVE
Quality Control Specialist with 15+ years of experience processing, auditing, and researching auto and home insurance. Fluently in Microsoft Excel, Word, and Power Point. Obtain an AS degree in Business. Detail oriented, proactive, flexible, team player, and wiling to learn. Using my experience in the mortgage industry, either with a mortgage insurance company or directly with a mortgage broker. Bilingual: Vietnamese
Administrative Competencies
Audit Mortgage Insurance
Process Mortgage Insurance
Problem solving
Customer Service
Microsoft Office
Office Supplies procurement
Word Processing
Accounts Payable/Receivable
Tax Preparation
PROFESSIONAL EXPERIENCE
Assurant Specialty 1999-2019
Quality Control Specialist 2014-2019
Audited insurance documents for Chase, Citi-Mortgage, Wells- Fargo, Navy Fed, Loan Care, Quicken, SPS, Region and Cenlar
Ensured that documentation match internal specifications and compliance is met
Auditor 2003-2014
Audited auto and home and auto insurance for renewal cancellation, and reinstatement for different companies: Chase, Green Point, Citi-Mortgage, Citi-Bank, Quicken, Sun Trust.
Validated documentation was complete and meets requirements
Reviewed all documentation to the internal specifications providing recommendations as needed
Insurance Processor 1999-2003
Processed insurance documents for Chase and Greenpoint
Customer liaison supporting service system updates
Processed and recorded insurance policies and claims
Auditing insurance documents for Citi Bank and Citi-Mortgage.
Verified information required by initiating discussions with agents or insurance companies
Processed, prepared and submitted forms as necessary to complete processing
Georgia Perimeter College 1993-1998
Student Assistant
Administrative and secretarial support such as preparing reports, ordering supplies, setting appointments for both Math and English labs, and handling all general office responsibilities including training new staff
TRAINING
Microsoft Office: Word, Excel, PowerPoint, Outlook
Processing Systems: Trackall, Fidelity, Smarflow (the systems I used to perform processing and auditing functions.)
Root Cause Analysis RCA) is a systematic process for identifying “root causes” of problems or events and an approach for responding to them. RCA is based on the basic idea that effective management requires more than merely “putting out fires” for problems that develop, but finding a way to prevent them.
Corporate Trainings: Flood Advanced, Chase Home Lending Know your Customer, Partnering to Resolve Disputes, Assurant Compliance Course Fact Act ID Theft Lending, and other relevant training
Certification
Tax preparation Jan 2020
EDUCATION
Georgia Perimeter College
Associate of Science in Business Administration
Georgia Gwinnet College December 2020
Bachelor in Business Management
VOUNTEER WORK
Vietnamese Martyrs Catholic Church, 2011 to present
Held various roles such as supporting administrative activities such as maintaining membership of students, ensure attendance of students, prepared retreat planning, and preparation day-of coordination.
United Way of Greater Atlanta February 2019 - Present
Greet clients, Prepare intake/ Interview sheet, Prepare taxes for clients.
Mong Hoa Vuong To
Quality Control Spealist
Snellville, GA 30039
678-***-**** adbpkl@r.postjobfree.com
REFERENCE
Kashisha Cunningham
Examiner
Assurance Specialty
(Kashisha was my team leader)
adbpkl@r.postjobfree.com
Miranda Leggett
Senior Examiner
Assurant Specialty
(Miranda was my team leader)
adbpkl@r.postjobfree.com
Karol Mable
Quality Control Specialist
Assurant Specialty
(Karol was my co-worker)
adbpkl@r.postjobfree.com
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