Marwan Mohamed Alaa El-Din

E-mail: adbpjg@r.postjobfree.com

Mobile: +201*********

Address: ** ******** ** ******** **** Basha, Alexandria, Egypt

** ****** ** ***** **., Cairo, Egypt

Personal date:

Nationality: Egyptian

Birth date: 8th January, 1987

Military Service: Exempted

Marital status: Married

Language Skills:

English: Fluent

French: Fair

Experience:

Working in Savoy Hotels Group Sharm El Sheikh as Sales Manager since July 2014

Responsibilities

-Responsible for Corporate Key Accounts

-Responsible for Groups ( Mice, Conferences, Meetings, Events, Weddings and Leisure

-Responsible for Alexandria area Corporate and Leisure accounts

-Responsible for some of foreign Markets Operation

-Responsible for Tour Operators Key account

Achievements since 2014 till present

-Handling 94 Conference & Meeting

-Handling 120 Leisure Group

-Handling 10 Weddings

-Handling 25 Back to Back Groups

-Total Room nights achieved 45,650

-Total Room Revenue achieved L.E 40,257,270.00

Worked in Safir Hotel Doha as Assistant Director of Sales & Marketing from June 2011 till December 2013.

-Responsible for proactively soliciting business and developing new business opportunities with significant revenue potential through total account management for the Safir Hotel Doha.

-Actively up-sells each business opportunity to maximize revenue for individual properties.

-Aligns customer profile with the appropriate product.

-Achieves personal and team related revenue goals.

-Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards.

-Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.

-Provides service to our customers in order to grow the account on behalf of Safir Hotels, across the enterprise.

Worked in Vodafone Retail ( Zahran Store, City Center store ) as Sales Representative from the 1st of May 2009 till the 1st of May 2011

-Handling customer problems

-Selling Vodafone products

-Collecting bills

-Seeking customer satisfaction

-Handling store operation

-Handling cash

-Sometimes I worked as Direct sales to achieve my target

-In the last 6 month I was supervisor

Worked in Sheraton El Montaza Hotel in front Office department as a Guest Service Agent from 1st October 2008 to 1st May 2009.

Worked in Super-Fast Company for Industrial materials, Export and Import as Direct Sales from 1st November 2005 to 1st August 2008

Worked in Go-Kart Halkidiki ( Calithea,Greece) as sales officer from 15th July 2005 to 1st October 2005

Computer Skills:

Windows XP, vista

Microsoft Office

Opera (Hotels system)

Siebel Excommunication, CCAT, Wincash, Minsat ( Network Communication System )

Educational Qualification & Certificates:

Graduated from Saint-Marc College class 2004.

BSC of Hotels & Tourism Faculty, Hotels Management, Alexandria University. class 2008

Certificate of Excellence from Super Fast Company.

Certificate of Excellence from Vodafone.

Certificate of Excellence from Safir hotel Doha.

Certificates of recommendation from Travel agents

Lobster Certificate of Completion of Sales Professional Course

Lobster Certificate of Completion of Health & Safety Course

Lobster Certificate of Completion of Leadership Foundation Course

Lobster Certificate of Completion of Food & Beverage Service Course

Lobster Certificate of Completion of Luxury hospitality Standard - Food & Beverage Course

Lobster Certificate of Completion of Front Office Course

Lobster Certificate of Completion of Luxury hospitality Standard - Front of the House Course

Lobster Certificate of Completion of Housekeeping Course

Lobster Certificate of Completion of Luxury hospitality Standard - Housekeeping Course

Lobster Certificate of Completion of Luxury hospitality Standard - Benchmark Course

Personal features:

Self-starter and proactive.

Methodical and organized.

Good communication skills & have wide relations.

Ability to work individually or as an active team member.

Numerate and well planned.

Motivated and having a critical thinking mind.

Leadership, having strategy and decision

Excellent on Handling Cash

References:

All reference will be submitted upon request

Contact this candidate