Customer Service Manager

EDUCATION

Bachelor of Science in Accountancy • **07-2013 • Gen Santos Foundation

College. Inc

JOVELYN M. CALLEJO

Skynet Bldg., Tourist club Street

Abu Dhabi City, UAE

Mobile : 971*********

adbpi2@r.postjobfree.com

Visa Status: HUSBAND VISA

To obtain a position that utilizes and

applies my knowledge that provides

your company more competitive and

productive as well as develops me as

a good employee.

SKILLS

Ø Microsoft Package (Word &

Excel)

Ø Excellent communication

skills

Ø Multi-Tasking with flexibility

and ability to work well

Ø Strong commitment to

Customer Service

Ø Proven record of reliability

and responsibility

Ø Strong analytical thinking

Ø Goal-oriented individual with

strong leadership capabilities

Ø Organized, highly motivated,

and detail-directed problem

solver

Ø Proven ability to work in

unison with co-staff and

superiors as well

WORK EXPERIENCE

FINANCE ASSISTANT/BUSINESS SUPPORT OFFICER • DELMA EXCHANGE – HEAD OFFICE • March 23, 2015-NOVEMBER 24, 2019

Processing accounts and incoming payments in compliance with financial policies and procedures. Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts payables data. Preparing bills, invoices and bank deposits. Provides account services to customers by receiving cash deposits and loan payments, bank services Approval for SWIFT CODE transactions, Reconciling rates, amounts and payables and receivable of a corporate clients.

Maker and Checker Foreign Currency Transactions UAEFTS, CBUAEFTS, FCY and Internal transfer for settlement using ADCB PROCASH System. In charges for various currencies payments and exchange, preparing daily funding report and reconciling entries to balance the ADCB account.

Prepares cash flow reports, Monitors cash transactions to ensure that bank account balances to the report and any unusual items are investigated. Forecasts and tracks cash flow (weekly, monthly, quarterly etc.) and identifies evaluates variances. Recording all credit card queries and unpaid cheques which can then be forwarded to the relevant stores for investigation. Preparing and uploading daily remittance report for Central Bank and Monthly report Purchase and Sale currencies inwards and outwards transactions, Quarterly Reports FORMS 7-17. Preparing VAT filling INPUT and OUTPUT VAT report.

Reconciling payments to ensure the accounting system reflects the correct transactions General ledger reconciliations, Experience reconciling accounting figures and financial records, calculations of commissions payable and receivable per banks report

Participation in Interim and Year End audits, supporting the month end process. Performs the administrative works and other task as required by the management. Anticipate the needs of others in order to ensure their seamless and positive experience. prepare and modify documents including correspondence, reports, drafts, memos and emails, assist in resolving any administrative problems

WPS-BUSSINESS SUPPORT OFFICER - DELMA EXCHANGE – HEAD OFFICE Verify timekeeping records and consult employees about any discrepancies record payroll data in our software system and verify all amounts prior to cutting checks,Alter employee status as needed as well as any information, Prepare manual checks for distribution to employees, Initiate direct deposits Perform the day to day processing of financial transactions to maintain and ensure the effectiveness and accuracy of the payroll. Handled wide range of operations related with payroll whist ensuring strict compliance with company policies and procedures.

Utilized Wages Protection System (WPS) Prepared Payroll sheets, processed Pay slip, distribution to employees whilst controlling accounts reconciliation of more than 1000 employees and processing payments in WPS, coordinated with HR Manager with regards to employee updates and payroll matters. Evaluated Monthly Utilization Report per task order. Summited summary of expats salaries/wage expenses, responsible for preparation of accounts payable, invoices and purchase orders. Change employee banking records when necessary to process payments accurately, Record employee complaints, questions and concerns about payroll services and communicate those issues to HR manager, Maintain compliant policies and procedures for processing payroll checks. End to end processing of monthly payrolls through Transfers in WPS and checking the general payroll ledger accounts, budgeting and balancing daily report with necessary payroll daily journal entries. Preparing invoices for salary settlement payables.

Uploading and maintaining records in Wages Protection System using SYSMEX C3 Cards system, Payroll administration filing, setting up new starters, set up SIF File, PRC ACK etc. capturing credit card payments debit advice in central bank FTS System. Follow up and coordinating banks for unsuccessful payment, Perform other duties as needed.

TELLER/HEAD CASHIER - DELMA EXCHANGE – HEAD OFFICE STAFF Provides account services to customers by receiving cash deposits and loan payments, bank services.

Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.

Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency. Responsible for over the counter cash and cheques deposit, cash disbursement, replenishment for daily expenses. Preparing and posting entries for daily cash and expenses report.

Ensure good communication customer service in assisting customers’ inquiries and complaints, opening accounts for Philippine banks, handle and process for daily money transfer of various nationalities.

ACCOUNTING STAFF (ACCOUNTS PAYABLE)

• BIG GLORY BAY SALMON AND SEAFOOD INC. • June 2012 - July 2014 Reports sales taxes by calculating requirements on paid invoices Verifies vendor accounts by reconciling monthly statements and related transactions

Pays employees by receiving and verifying expense reports and requests for advances; preparing checks

Reconciles processed work by verifying entries and comparing system reports to balances, review and verify invoices and check requests set invoices up for payment, monitor accounts to ensure payments are up to date, prepare and perform check runs, post transactions to journals, ledgers and other records, reconcile accounts payable transactions.

maintain vendor files correspond with vendors and respond to inquiries, provide supporting documentation for audits

Disburses and replenishment of petty cash by recording entry; verifying documentation.

Bank reconciliation as well, to be able to maintain and update the correct balance of our cash every month (book to bank transactions)

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