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Manager Customer Service

Location:
Braga, Braga District, Portugal
Posted:
February 10, 2020

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Resume:

ALVARO SANTOS MAGLIOCCA

CONTACT

351-***-***-*** -Braga, Portugal

adbphx@r.postjobfree.com

Dinasur-a.santos

https://www.linkedin.com/in/alvarosantosmagliocca/

LANGUAGES

NATIVE

FLUENT

FLUENT

IT

SKILLS

COMMUNICATION

DECISION MAKING

TIME MANAGEMENT

SELF-STARTER

PROBLEM SOLVING

STAKEHOLDER ENGAGEMENT

BUSINESS ACUMEN

INTERNATIONAL FINANCE/BUSINESS MANAGER

25+ years as Financial Business Manager in big international companies, allowed me to develop, regional treasury centers, business plans, contract renewals, implement transition process for share services, under multicultural and multilingual environments. Organized, task focused, focus on accuracy, multi-task and priority oriented. Proven strategic and tactical background with customer service and results driven.

PROFESSIONAL EXPERIENCE

04/2019 — 12/2019 present EXTERNAL ADVISOR

Hired by Randstad and worked for Concentrix - Luxemburg/Matosinhos - Portugal Big data firm for Investments Funds. NDA signed.

Main responsibilities:

• Enhanced in new fund setup including acquisition of CUSIPs and ticker symbols and NAV calculation.

• Liaison with portfolio managers, investment research teams, managed account managers, hedge fund administrators, and custodians.

01/2009 – 04/2016 AREA MANAGER Madrid/Montevideo-BBVA Spain on behalf IBM Financial Shared Services. 45 persons under direct supervision

Main responsibilities;

• Manager in charge of KT 's and operative performance between Spain and Uruguay in Investment and Pension Funds.

• Developed relationship with Financial Institutions to outperform joint ventures to increase portfolio offer to clients.

• Support with process controls, internal and external audits.

• A/R and A/P. €475 MM on a monthly basis, payments were processed based on established SLAs and in line with the policies.

Main accomplishments:

• Saved of 375k in average on a yearly basis due to 100% KPl's attainment for 5 years, avoiding paying non-performance fees.

• Saving of 0,0125% over 12 Billion euros due to no defaults on scheduled AR/AP account reconciliations.

• Responsible to implement an ensure adherence of all global mandatory IBM/BBVA rules, regulations and processes driving standardization.

07/1997-12/2007 CREDIT & LEGAL

MANAGER - LATIN AMERICA and THE CARIBBEAN

15 countries under supervision – USD 230MM yearly turnover. Member of the board of Director and supervision of 6 Country Managers.

Main responsibilities:

•Establish and approval credits line for each country(15).

•Responsible of AP/AR reducing risk currencies and payments delays.

•Implement a Business development plan for the whole region

•Responsible for M&A in 6 countries.

Financial management with Country Managers for LATAM of budgets and P&L's to assure that budget and contribution margin goals are met.

Main accomplishment:

•With the implantation of a Regional Treasury Center we improved:

oCollection time from 50 to 12 days.

oOperative cost for dealer's network from 4, 75% to 1,25%.

oObtained a relevant saving tax structure reducing in more than 80% in JD taxes

oFree cash flow for investments or intercompany loans.

•Implement several credit lines in the region for USD 78MM with Multilateral organism and international banks.

•Successfully developed M&A in Chile, Peru, Dominican Republic, Venezuela, Ecuador and Bolivia.

•Implement together with Backer & McKenzie a restructure of the dealer agreement contract.

•Supported Country manager closing deals increased invoicing in 22%.

03/1982 - 06/1997 RISK ANALYST - CHIEF EXPORT DEPT Montevideo, Uruguay

Main responsibilities:

• Approve L/ C negotiations, request reimbursements and control of the A/R.

• Analyze and prepare management reports and budgets.

Issue of SWIFT payments

Achievements:

• Innovative risk analysis incorporating cash flow, competitors, markets, country and currency risks.

• 27% reduction in the average of defaults during my assignment compared to the historical average of the bank.

• USD 12 MM were captured in new businesses and a default rate of 2% in five years as responsible for the development of an offshore client portfolio.

ACADEMIC FORMATION

2018 – 2020 MASTER’S IN FINANCE

Minho University- Portugal

2014 – 2016 MBA

Getúlio Vargas Foundation – Brazil

• FGV is ranked top five University in finance for Latin America.

• Exclusive advisors of the Brazilian Central Bank

2013 – 2014 DIPLOMA

Wharton School of Business – USA

Corporate finance, Microeconomics, Marketing

1994 – 1998 BACHELOR’S DEGREE

ORT University - #1 private university in Uruguay

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